One of the odd things about some business organizations is that they spend so much money attracting new customers but spend so little keeping them. It just doesn’t make sense. However, taking customers for granted is a routine in some business organizations.
Loyal customers are an organization's only protection against bankruptcy(破产), and losing them because of neglect or indifference is really wrong. Not only do satisfied customers continue to buy by themselves, but they often encourage others to buy. This is advertising that doesn't cost a penny. Although there are always problems in giving good service to customers, maintaining their business isn't all that difficult. It's a matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.
There are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there's many a slip: unreasonable delays in filling orders, shipping the wrong goods, failing to answer letters promptly, and so on. Sometimes these errors or failures can't be helped. For example, if you can't get parts because of material shortages or a transportation strike, customers may be denied the goods they've ordered.
No matter who is at fault, customers whom you value highly should generally be given the benefit of the doubt. The old saying that all customers should be treated alike is a myth. Customers who repeatedly place large orders and pay for them will naturally, get more attention than those who buy infrequently and have to be badgered to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise.
1.From the second paragraph, we can know that ____________.
A. satisfied customers should always be well serviced
B. devoted customers are lifelines of business organizations
C. companies can employ customers to advertise their products
D. it is hard for organizations to offer good services to their customers
2.Which of the following statements might the author agree with?
A. Only regular customers deserve good treatments
B. New customers are treated well in large organizations
C. Some errors and failures in business are unavoidable
D. Both an organization and their customers are responsible for certain errors
3. What does the author imply by saying “all customers should be treated alike is a myth”?
A. It’s not true that all customers are treated equally
B. It is an old story that customers receive equal treatment
C. It is possible that customers should enjoy the same treatment
D. It’s a rule that customers should share equal and fair rights
4. The main idea of the passage is best summarized as “_________”.
A. new customers are kings for business organizations
B. taking customers for granted is regulation in business organizations
C. maintaining customers is the most important thing to business organizations
D. business organizations need spend so much money attracting new customers
难度: 中等查看答案及解析
Think about the longest elevator ride that you’ve ever taken. Whether you rose five or 100 floors, it probably took less than a few minutes. Now imagine riding in an elevator higher and higher as it climbs for nearly a day. When you reach the top floor, prepare for views that are really out of this world. You’ll be in space!
Space elevators might sound like a crazy idea, but they’re something scientists have been working on for decades.
At the moment, riding in a capsule is the only way ordinary people can get to and from space. But those rides are very expensive---about $ 25 million per person per flight. Now scientists are making efforts to reduce the expense of those rides.
Researchers are still figuring out the details about how a space elevator might work. One idea is stretching a very long cable — more than 37,000 kilometers — up to space from the earth’s equator (赤道). Objects in space above the equator orbit (绕……的轨道飞行) the earth at the same speed that our planet turns. A weight on the end of the cable would stretch it tight. An elevator tied to the cable could use it to climb up and down.
The only problem is that besides being long, this cable must also be very strong. Storms, including hurricanes might break it. One way to solve this problem is to stretch the cable from the moon instead of from the earth. Airplanes designed to climb higher than a typical jet might take off from the earth and link up with the cable, which would be held in place by the pull of gravity from the earth. An elevator car waiting there would then take riders the rest of the way to the moon. Fueled by solar power, the elevator could transport people and materials without much expense or effort per ride.
1.The first paragraph is presented by _____.
A. asking questions
B. analyzing causes
C. giving an example
D. making a comparison
2.Why have scientists been working on space elevators?
A. To make trips to space cheaper.
B. To help astronauts do research in space.
C. To find a more convenient way to the moon.
D. To prove an assumption which seems crazy.
3. The underlined word “it” in Paragraph 3 refers to _____.
A. the weight
B. the cable
C. an object in space
D. the equator
4. What may make the cable stay in place on the moon?
A. The elevator car on the moon.
B. The elevator fastened to the cable.
C. The pull of gravity from the earth.
D. The speed of the moon orbiting the earth.
难度: 中等查看答案及解析
ChildLife Liquid Calcium with Magnesium(镁) provides these two essential minerals combined with Vitamin D and Zinc in a balanced, absorbable, great tasting formula. These are the primary nutrients required for supporting your child’s healthy bone growth and development.
Health tip: As your child grows and develops, Calcium is the most abundant mineral found in their body, comprising approximately 2 percent of total body weight, with 99 percent of the total Calcium being found in the bones and teeth. For optimum absorption and utilization studies suggest Calcium should be combined with Magnesium, Vitamin D and Zinc. These nutrients help support and establish the very foundation for your child’s structural growth.
●ChildLife uses only the highest quality ingredients. Contains no milk, eggs, wheat or corn. No artificial colorings, flavorings or sweeteners.
●Keep out of the reach of children. Do not use if outer safety seal is broken or missing.
●Shake well before use. Keep in cool my place. Give directly or mix with your child’s favorite drink.
●Store between 15 centigrade and 25 centigrade.
Read the following directions before you take it.
| Suggested Use: For adults………………………………………………… 2 tablespoons Children: according to age For infants 6 months---1 year……………………………… 1/2 teaspoon daily For children 3-6 years………………………………… 1 teaspoon daily For children 6-10 years ……………………………… 2 teaspoons daily For children 10-14 years………………………………4 teaspoons daily Serving size: 1 teaspoon (8 ml) 1 tablespoon( 15 ml) For adults, repeat above does(剂量) per hour if needed until 8 doses are taken. |
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
Manufactured for ChildLife
Los Angeles, CA90232 USA
Tel:(800) 993-0332
www. childlife. net
1.Where can you usually see the passage above?
A. In the newspaper
B. On the bottle of medicine
C. In a travel guidebook
D. On the bottle of health care products
2.For whom would a dose of two teaspoons be suggested?
A. An adult B. A 4-year-old child
C. A 9-year-old child D. A 12-year-old child
3.What is the largest amount of dose that should be taken by an adult in a four-hour period?
A. Two tablespoons B. Four tablespoons
C. Six tablespoons D. Eight tablespoons
难度: 中等查看答案及解析
Africa is no longer the continent of apparently endless conflict, hunger, disease and dictatorship(专制) that have filled people’s brain for decades. Despite the obvious challenges---the outbreak of Ebola in West Africa, the threat from terrorists in Nigeria----Africa’s major new tendency is of a continent on the rise.
According to the World Bank, sub-Saharan Africa’s GDP growth rate of 5% over the past 15 years---almost double the global average—is expected to continue well into the next decade. Consulting film A. T. Kearney predicts that by 2040 sub-Saharan Africa would be “ the biggest, fastest, strongest and the most attractive region for retain in the world.”
But the fruits of Africa’s success, if not managed well, could damage this great economic and political awakening. Greater prosperity has meant Africans are living longer and healthier. At the same time, the birthrate remains high, at an average of 5.2 births per woman in Africa, compared with 1.6 in Europe and 2.1 in Asia. The young ages 15-24 make up about 37% of Africa’s labor force but occupy 60% of the continent’s total jobless, and a quarter of all young people haven’t received any education, according to a 2011 report from the African Development Bank.
The young could be the engine that drives Africa for good or it could be its downfall if they deny education and opportunities. The World Economic Forum founder Klaus Schwab reminded Africa that 18 million jobs will have to be created every year just to accommodate Africa’s current job seekers.
What is also required is great investment in both education and employment, so that the young can start building businesses and developing the technologies to provide opportunities for the coming boom generation. They deserve the chance to live without the chaos and conflict that once haunt the continent for years.
1.What is the main idea of the first two paragraphs?
A. A new Africa is appearing and developing
B. Sub-Saharan Africa’s economy is on the rise
C. The outbreak of Ebola threats Africa seriously
D. The threat of terrorists in Africa is increasing quickly
2. When it comes to population, Africa isn’t suffering from the fact that __________.
A. the birthrate remains high
B. the aging process speeds up
C. unemployment threats the youth
D. poor education characterizes the young
3. The underlined word “accommodate” in Paragraph 4 probably means “__________”.
A. train and organize
B. satisfy and arrange
C. attract and make use of
D. provide food and clothes
4. What can be inferred from the text?
A. Africa’s economy boom will continue
B. Controlling the birthrate is people’s top concern
C. The African young will live without chaos and conflict
D. Africa should attach importance to protecting and supporting the young
难度: 中等查看答案及解析
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项，并在答题卡上将该项涂黑。选项中有两项为多余选项。
I was eight when I first sat with my grandmother behind the cashier in her store. 1. . I quickly learned the importance of treating customers politely and saying “Thank you.”
My grandmother treated me well. At first I was paid in candy. 2. .I worked every day after school, and during the summer and on weekends and holidays from 8 a.m. to 7 p.m. My father helped me set up a bank account. 3. .
By the time I was 12, My grandmother thought I had done such a good job that she promoted me to selling cosmetics（化妆品）. 4. . Even though I was just a kid, women would ask me such things as “ What color do you think I should wear?” I took a real interest in their questions and was able to translate what they wanted into makeup ideas. I ended my selling with a record amount of cosmetics.
5. To be a successful salesperson, you didn’t need to be a Rocket scientist—you needed to be a great listener. Today I still carry this lesson with me: I listen to customers. I expect my customers are no longer women purchasing cosmetics from me; instead, they are kids who tell me which toys they would like to see.
A. Later I received 50 cents an hour.
B. The job taught me a valuable lesson
C. She let me sit there by myself before long
D. My grandma’s trust taught me how to handle responsibility
E. I developed the ability to look customers directly in the eye
F. Soon I found myself looking more beautiful than ever before.
G. Watching my money grow was more rewarding than anything I could have bought.
难度: 中等查看答案及解析
完形填空
阅读下面短文，从短文后各题所给的四个选项（A、B、C和D）中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。
John was 20 years old. He was a handsome and gifted ________ . But he stopped talking as much as he usually did after he graduated from high school. This year, his________ reduced to nothing. His parents knew he was ________ , and continually told him that they loved him. Everyone was ________ about his well-being and wondered what they could say or do to help him, since saying “I love you” ________ wasn’t enough to improve his situation.
John finally made a(an) ________ . He locked himself in the cellar(地下室)and stayed there for three days without food. ________ he continued to acknowledge his parents’ love for him and his love for them, his depression ________ . His loved ones were ________ that he would even kill himself one day. Healthcare professionals were ________ ,
but the advice, care and kindness did not ________ . On the fourth day of John’s isolation(隔离), the local high school football ________ , who didn’t’ know John’s situation, happened to call him. John’s mother told him John was not ________ and took a message at the coach’s ________ . Then she went to the cellar door and called down the stairs, “John, Coach Ivers just phoned. He said that his players ________last night on who they wanted as their assistant coach. They said you were the greatest football athlete they had ever had and they though they could ________ the state championship if you helped to coach them. Coach Ivers said they need you! He said if you are interested, you should be at the football practice ________at 14:45 this afternoon.” Hearing the message, John eventually came out of the cellar. He accepted the coaching job. ________ the time he came home from his first ________ , he had walked out of his depression. He once again found the great feeling of being ________ , and he was back to his old self.
1.A. judge B. athlete C. captain D. professor
2.A. promise B. complaint C. motivation D. conversation
3.A. depressed B. awkward C. innocent D. unconscious
4.A. curious B. positive C. frightened D. concerned
5.A. directly B. properly C. obviously D. specially
6.A. move B. apology C. difference D. deal
7.A. Because B. Although C. Unless D. When
8.A. acquired B. recovered C. deepened D. withdrew
9.A. amazed B. confused C. bored D. convinced
10.A. taken in B. brought in C. turned in D. put in
11.A. solve B. produce C. work D. develop
12.A. assistant B. manager C. coach D. guider
13.A. occupied B. suitable C. flexible D. available
14.A. request B. recommendation C. invitation D. compromise
15.A. competed B. voted C. connected D. responded
16.A. obtain B. recognize C. approve D. admit
17.A. in person B. with delight C. by chance D. on purpose
18.A. During B. Before C. By D. After
19.A. appointment B. practice C. experience D. preparation
20.A. demanded B. respected C. protected D. needed
难度: 中等查看答案及解析
阅读下面材料，在空白处填入适当的内容（1个单词）或括号内单词的正确形式，并填在答题卡的相应位置。
I want to thank my son Jim for teaching me a valuable lesson in life by the great example he set. We 1. (eat) at eh café when a person came in. he ordered his hamburger but didn’t have enough money to pay for it. 2. any hesitation, Jim went over and put the extra $ 2 into his hand. When leaving, Jim also threw a five-cent coin onto the pavement and said something like, “Some kid will be cheerful3. (discover) this.”
Last week, a young man at a petrol station didn’t have enough money to pay for his petrol. I asked the money collector, “How much short is he?” The collector told me he had meant4. put $ 20 of petrol but he had been looking at the wrong gauge(计量表). Then it added up to 5. (total) $ 26. Something made me think of 6. Jim did that night in the café. I handed the man $ 6. He was so 7. (astonish) and asked, “Why would you do this for me?” I just smiled.
It was my son who taught me that “It’s better to give 8. to receive”. So when I happen to see a five-cent coin on the ground, 9. is natural for me to leave it there in case some kid will get a kick out of 10. (find) it.
难度: 中等查看答案及解析
短文改错
假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文中共有10处语言错误，每句中最多有两处。每处错误仅涉及一个单词的增加、删除或修改。
增加：在缺词处加一个漏字符号(∧)，并在其下面写出该加的词。
删除：把多余的词用斜线( \ )划掉。
修改：在错的词下划一横线，并在该词下面写出修改后的词。
注意：1.每处错误及其修改均仅限一词；
2.只允许修改10处，多者(从第11处起)不计分。
Last week I paid a visit to my former neighbor, Mr. Smith. He and I are used to live next to each other. About half a year ago, an order came which the old building, along with many other similar ones, were going to be pulled down to make room for the main street. So they had to move apart. Mr. Smith now lived in the suburb near a beautiful park. His apartment is much big than before. The only problem is that it takes quit a long time get to the downtown. Therefore, Mr. Smith doesn’t seem to worry about a long distance. A new subway line will be built in a few year and he is sure that life will be better in the future.
难度: 中等查看答案及解析
书面表达
为了引起人们对睡眠重要性和睡眠质量的关注，3月21日被定为World Sleep Day（世界睡眠日）。 请你针对高中生睡眠不足的情况，写一篇100词左右的英语短文，投稿给某英文报刊，阐述睡眠不足的危害，并提出合理建议。
难度: 中等查看答案及解析