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Consumer satisfaction is a market term that measures how products or services supplied by a company meet or surpass a customer’s expectation. Consumer satisfaction（消费者满意度） is so important because it provides markets and business owner with information that they can use to manage and improve their products and service. As a famous museum，Ashdown always tries to improve the service to meet readers’ needs. In order to create a better environment，Ashdown Museum has finished refurbishment(翻新). The table below shows the numbers of visitors to Ashdown Museum during the year before and the year after it was refurbished. The chart shows the result of service asking visitors how satisfied they were with their visit， during the same two periods.
| Total number of visitors to Ashdown Museum |
| During the year before refurbishment | 74,000 |
| During the year after refurbishment | 92,000 |
Results of surveys of visitor satisfaction
（Chart I） （Chart II）
1.Why is consumer satisfaction so important？
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2.Compared with the year before refurbishment，how many visitors have increased during the year after refurbishment？
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3.What’s the percentage of visitors that feel very satisfied in the year after refurbishment？
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4.According to the chart，what conclusion about the relationship between the visitors’ satisfaction and the number of visitors can you probably draw？
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5.What do you think of consumer satisfaction？What can we do to improve the consumer satisfaction？
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_______ expensive the Apple iPhone 11 pro is!
A.What B.What an C.How D.How a
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Ryan Hrejac is a kid who is 15 and lives in Canada. Without his help, hundreds of wells that now provide fresh water for people in Africa, Central America, and India might never have been built. He travels the world to tell people how they can help solve a big problem: the need of safe drinking water in many developing countries.
“Everybody can do something,” Ryan says.
Ryan's efforts didn't begin in a far-off place, though, but right at home in Kemptvlle, Ontario. In 1998, when he was 6 years old, Ryan learned from his teacher that children in Africa often must walk miles each day to find water. His teacher said that some of the children even died from drinking bad water.
So Ryan decided to take action. He did housework for his parents and for neighbors to make some money. He spoke to schools, churches, clubs about his idea. The word spread, and donations（捐献）began coming in. After several months of hard work, Ryan had raised $2, 000, enough to dig one well.
An organization called Canadian Physicians for Aid and Relief（CPAR）chose a place for the well in the village of Agweo, in Uganda, eastern Africa.
After the first well was built, “the ripple effect took over,” Ryan said, “and one goal led to another.”
He founded Ryan's Well Foundation（基金会）four years ago to educate people about the importance of water and help more people get clean water with others' help. Now the foundation has raised more than $1.5 million and built 255 wells that could serve more than 427,000 people in 12 countries.
Its website lists some of the famous people Ryan has met and the honors he has received.
Ryan isn't bragging（吹噓）. “The best people I've met are the other kids who want to help, too.” he said. “The only reason I accept honors is that each word I say when I get one might help one more person.”
1.What problem does Ryan want to solve?
A.The poor condition of schools.
B.The influence of war on children.
C.The illness caused by pollution.
D.The need of safe drinking water.
2.Ryan himself raised money by ________.
A.starting a website to get donations
B.creating an educational organization
C.doing housework and introducing his idea
D.travelling to a village across the world
3.Which of the following would be the best title for the passage?
A.An Organization of Saving Water
B.A Goal to Help African People
C.A Boy Who Makes a Difference
D.A Well That Brought People Together
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“Sesame Street” has been called “the longest street in the world. That is because the television program by that name can now be seen in so many parts of the world. It first appeared in New York in 1969.
In the United States more than six million children watch the program regularly. Tests have shown that children from different backgrounds have benefited(受益) from watching it. Those who watch it five times a week learn more than occasional (偶然的) viewers. In the US the program is shown at different hours during the week in order to increase the number who can watch it regularly. The programs all use songs, stories, jokes, and pictures to give children a basic understanding of numbers, letters and human relationships.
Why has “Sesame Street” been so much more successful than other children’s shows? Many reasons have been suggested. People mention the educational theories （理论）of its creators, thethe support by the government and private (私人的) businesses, and the skillful use of all kinds of TV tricks. Perhaps an equally important reason is that mothers watch it along with their children. This is partly because famous adult stars often appear on it. But the best reason for the success of the program may be that it makes every child watching feel able to learn. The child finds himself learning, and he wants to learn more.
1.Why is Sesame Street shown many times during the week?
A．More children can benefit from it.
B．Children can watch it 5 times a week.
C．Many schools can use it in classes.
D．Children can watch it again and again.
2.What can children learn from Sesame Street mainly?
A. Singing skills. B. Drawing skills.
C. Basic knowledge. D. Storytelling.
3.What is the most important reason for Sesame Street to be successful?
A. Because it is supported by the government and businesses.
B. Because it is based on educational theories.
C. Because it gives parents chances to see famous stars.
D. Because it gets children interested in learning.
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It is often reported that many people tell lies even cheat. 1.For example, businessmen sell fake products to cheat their customers ; students copy other one’s homework or download illicit（非法）paper from Internet to cheat their teachers; and even worse,2.Our society is full of so many dishonest people, I can’t help asking myself what’s wrong with it? When we were very young, we were taught the importance of being honest. 3.In the story the child kept cheating by telling other people that wolf was coming, but when the wolf really came, nobody trusted his words. 4.Also we have heard many stories that people benefit from their honesty. Now that（既然）we have already known being honest benefit both ourselves and other people. Why many of us are still dishonest? I hope everyone keep it in mind to avoid being dishonest. 5..
A. I am sure everyone must still remember that story Cry Wolf.
B. The boy often cheated the people around him because he thought they are rich.
C. We know many dishonest behaviors existed in our society.
D. There are medical person produce fake medicine harming the patients.
E. Finally he was punished by his own dishonesty.
F. A study shows many students are caught telling lies.
G. Because being honest is the most important quality of human being.
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There is no that the Internet plays an important role in the modern life.
A. question B. doubt C. problem
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--It is said that our government is taking some measures to improve our environment.
-- .
A. Bad luck!
B. Thanks to the news.
C. That sounds great.
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What________ most is that Japan don’t want to say “sorry” to the Chinese people about the war.
A. proves B. faces C. matters D. admires
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To the teacher's joy, the student made great this term.
A. result B. prepararion C. suggestion D. progress
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—Look! How _________ the market is!
—Yes. There are always lots of people buying things there.
A. live B. living C. alive D. lively