Most of us use the telephone several times a ...

Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.

Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.

If you want to ensure good public relations, you need to master effective telephone techniques.

You should try to give an impression of an efficient, friendly, progressive company eager to give good service.

Before calling

Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.

Check the number. A great deal of money is wasted each year on dialing wrong numbers.

Plan your call. Make a list of points and questions to be raised.

Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”

If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.

Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).

During the call

Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?

Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.

Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.

Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.

Be courteous. Finish by thanking the caller for his or her time and trouble.

After the call

Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.

Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.

1. Before calling, you have to _____.

A. stay at your company only                   B. learn important data and figures by heart

C. get things ready for the communication          D. choose the right time and place

2. During the call, it is unsuitable to _____.

A. be decisive                 B. be heard in low spirits     C. check your notes                D. get feedback

3. What does the underlined word “courteous” in the passage mean?

A. Polite.                 B. Active.                   C. Effective.                 D. Correct.

高一英语阅读理解简单题查看答案及解析

Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.

Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.

If you want to ensure good public relations, you need to master effective telephone techniques.

You should try to give an impression of an efficient, friendly, progressive company eager to give good service.

Before calling

Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.

Check the number. A great deal of money is wasted each year on dialing wrong numbers.

Plan your call. Make a list of points and questions to be raised.

Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”

If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.

Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).

During the call

Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?

Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.

Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.

Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.

Be courteous. Finish by thanking the caller for his or her time and trouble.

After the call

Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.

Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.

1.This passage is mainly about _____.

A．how to become a dependable company

B．how to ensure public relations

C．some service a company should have

D．some telephone techniques for business purpose

2.Before calling, you have to _____.

A．stay at your company only

B．learn important data and figures by heart

C．get things ready for the communication

D．choose the right time and place

3.During the call, it is unsuitable to _____.

A．be heard in low spirits                    B．be decisive

C．check your notes                       D．get feedback

4.What does the underlined word “courteous” in the passage mean?

A．Polite.            B．Active.            C．Effective.          D．Correct.

高一英语阅读理解中等难度题查看答案及解析

Most of us use the telephone several times a day to talk with friends or make social arrangements. These calls are usually quite easy and require little planning.

Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.

If you want to ensure good public relations, you need to master effective telephone techniques.

You should try to give an impression of an efficient, friendly, progressive company eager to give good service.

 Before calling

Choose the right time. Consider the cost, urgency and convenience. When calling overseas you need to consider the time difference.

Check the number. A great deal of money is wasted each year on dialing wrong numbers.

Plan your call. Make a list of points and questions to be raised.

Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”

If you have to ask a caller to hold on, keep going back and assuring him/ her that you will be as quick as possible.

Avoid interruptions. Call at a time when you are unlikely to be distracted.

 During the call

Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday?”

Put a smile in your voice. Remember, your caller can’t see you, so use intonation to good effect and try to sound confident, decisive, helpful and interested.

Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.

Obtain feedback. Make sure that caller understands the message correctly, especially where deadlines and actions that are involved.

Be courteous. Finish by thanking the caller for his or her time and trouble.

 After the call

Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.

Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do some immediately so that you do not forget important points.

1.What’s the main idea of this passage?

A. Using a telephone for business has strict rules.

B. While making a business phone call, you should be efficient first.

C. It’s necessary to learn how to use your phone for work.

D. The phone is playing a very important role in our daily life, especially in business.

2.Before calling, you have to ____.

A. stay at your company only.        B. learn important data and figures by heart

C. get things ready for the communication   D. choose the right time and place

3.What’s the meaning of the word “feedback”?

A. information         B. present          C. greeting             D. reply

高一英语阅读理解中等难度题查看答案及解析

You may not pay much attention to your daily elevator ride. Many of us use a lift several times during the day without really thinking about it. But Lee Gray, PhD, of the University of North Carolina, US, has made it his business to examine this overlooked form of public transport. He is known as the “Elevator Guy”.

“The lift becomes this interesting social space where etiquette (礼仪) is sort of odd,” Gray told the BBC. “They are socially very interesting but often very awkward places.”

We walk in and usually turn around to face the door. If someone else comes in, we may have to move. And here, according to Gray, lift users unthinkingly go through a set pattern of movements. He told the BBC what he had observed.

He explained that when you are the only one inside a lift, you can do whatever you want – it’s your own little box.

If there are two of you, you go into different corners, standing diagonally (对角线地) across from each other to create distance.

When a third person enters, you will unconsciously form a triangle. And when there is a fourth person it becomes a square, with someone in every corner. A fifth person is probably going to have to stand in the middle.

New entrants(新进入者) to the lift will need to size up the situation when the doors slide open and then act decisively. Once in, for most people the rule is simple – look down, or look at your phone.

Why are we so awkward in lifts?

“You don’t have enough space,” Professor Babette Renneberg, a clinical psychologist at the Free University of Berlin, told the BBC. “Usually when we meet other people we have about an arm’s length of distance between us. And that’s not possible in most elevators.”

In such a small, enclosed space it becomes very important to act in a way that cannot be construed (理解) as threatening or odd. “The easiest way to do this is to avoid eye contact,” she said.

1.According to Gray, when people enter an elevator, they usually _____.

A. try to keep a distance from other people

B. look around or examine their phone

C. make eye contact with those in the elevator

D. turn around and greet one another

2.Which of the following describes how people usually stand when there are at least two people in an elevator?

3.The underlined phrase “size up” in Paragraph 7 is closest in meaning to _____.

A. ignore　　　　　　　 B. make the best of

C. put up with　　　　　 D. judge

4.According to the article, people feel awkward in lifts because of _____.

A. someone’s odd behaviors

B. their unfamiliarity with one another

C. the lack of space

D. their eye contact with one another

高一英语阅读理解中等难度题查看答案及解析

You may not pay much attention to your daily elevator ride. Many of us use a lift several times during the day without really thinking about it. But Lee Gray, PhD of the University of North Carolina, US, has made it his business to examine this overlooked form of public transport. He is known as the “Elevator Guy”.

“The lift becomes this interesting social space where etiquette (礼仪) is sort of odd (奇怪的),” Gray told the BBC. “Elevators are socially very interesting but often very awkward (尴尬的) places.”

We walk in and usually turn around to face the door. If someone else comes in, we may have to move. And here, according to Gray, lift users unthinkingly go through a set pattern of movements. He told the BBC what he had observed.

He explained that when you are the only one inside a lift, you can do whatever you want – it’s your own little box.

If there are two of you, you go into different corners, standing diagonally (对角线地) across from each other to create distance.

When a third person enters, you will unconsciously form a triangle（三角形）. And when there is a fourth person it becomes a square, with someone in every corner. A fifth person is probably going to have to stand in the middle.

New entrants to the lift will need to size up the situation when the doors slide open and then act according to their decisions. Once in, for most people the rule is simple – look down, or look at your phone.

Why are we so awkward in lifts?

“You don’t have enough space,” Professor Babette Renneberg, a clinical psychologist at the Free University of Berlin, told the BBC. “Usually when we meet other people, we have about an arm’s length of distance between us. And that’s not possible in most elevators.”

In such a small, enclosed space it becomes very important to act in a way that cannot be understood as threatening or odd. “The easiest way to do this is to avoid eye contact(接触) ,” she said.

1.According to Gray, when people enter an elevator, they usually _____.

A. turn around and greet one another　　　　　

B. look around or examine their phone

C. try to keep a distance from other people　　

D. make eye contact with those in the elevator

2.Which of the following describes how people usually stand when there are at least two people in an elevator? (The point in the chart refers to one person.)

3.The underlined phrase “size up” in Paragraph 7 is closest in meaning to _____.

A. ignore　　　　　　　　 B. judge　　　　　　 C. put up with　　　　 D. make the best of

4.According to the article, people feel awkward in lifts because of _____.

A. the lack of space　　　　　　　　　　　　　　　　　　

B. someone’s odd behaviors

C. their unfamiliarity with one another　　　　　　　　

D. their eye contact with one another

高一英语阅读理解中等难度题查看答案及解析

Several years ago， a television reporter was talking to three of the most important people in America. One was a very rich banker， another owned one of the largest companies in the world， and the third owned many buildings in the center of New York.

The reporter was talking to them about being important.

“How do we know if someone is really important？” the reporter asked the banker.

The banker thought for a few moments and then said， “I think anybody who is invited to the White House to meet the President of the United States is really important.”

The reporter then turned to the owner of the very large company. “Do you agree with that？” she asked.

The man shook his head， “No. I think the President invites a lot of people to the White House. You‘d only be important if while you were visiting the President， there was a telephone call from the president of another country， and the President of the US said he was too busy to answer it.”

The reporter turned to the third man. “Do you think so？”

“No， I don‘t，” he said. “I don’t think that makes the visitor important. That makes the President important.”

“Then what would make the visitor important？” the reporter and the other two men asked.

“Oh， I think if the visitor to the White House was talking to the President and the phone rang， and the President picked up the receiver， listened and then said， ‘It’s for you.‘ ”

1. There are _______ in this passage.

A. two men and two women       B. three men and one woman

C. three women and one man      D. four women

2. The banker thought _______.

A. he was really important because he was a rich banker

B. the visitor to the White House was really important

C. the visitor who met the President of the United States

D. the reporter was really important

3. The owner of the very large company thought _______.

A. she was really important because she owned one of the largest companies

B. the banker was really important

C. the owner of many buildings in the center of New York was really important

D. the visitor would be really important if while he was visiting the President， the President would not answer any telephone call

4. The owner of many buildings thought _______.

A. he was really important because he owned many buildings in the center of New York

B. the owner of the very large company was really important

C. the visitor was really important if he talking to the President and the President received a telephone call for the visitor

D. the person who worked in the White House was really important

高一英语阅读理解中等难度题查看答案及解析

Several years ago，a television reporter was talking to three of the most important people in America. One was a very rich banker， another owned one of the largest companies in the world， and the third owned many buildings in the center of New York.

The reporter was talking to them about being important.

“How do we know if someone is really important？” the reporter asked the banker.

The banker thought for a few moments and then said， “I think anybody who is invited to the Whiter House to meet the President of the United States is really important.”

The reporter then turned to the owner of the very large company. “Do you agree with that？” she asked.

The man shook his head， “No. I think the President invites a lot of people to the White House. You’d be important only if while you were visiting the President， there was a telephone call from the president of another country， and the President of the US said he was too busy to answer it.”

The reporter turned to the third man. “Do you think so？”

“No， I don‘t，” he said. “I don’t think that makes the visitor important. That makes the President important.”

“Then what would make the visitor important？” the reporter and the other two men asked.

“Oh， I think if the visitor to the White House was talking to the President and the phone rang， and the President picked up the receiver， listened and then said， ‘It’s for you.‘ ”

1.This story happened in _______.

2.There are _______ in this passage.

3.The banker thought _______.

4.The owner of many buildings thought _______.

高一英语阅读理解中等难度题查看答案及解析

It’s considered to be the most important meal of the day, but do you really take the time to put together a healthy meal first thing in the morning? If you’re watching your weight, skipping breakfast will damage your efforts to lose weight. 1. It can also speed up your metabolism (新陈代谢).

Making breakfast a habit may not be easy. Use these tips to make eating breakfast a habit:

Get up earlier.2. Get up ten to fifteen minutes before your regular wake-up time that you have enough time to prepare a tasty meal before your day begins. Try to make time to include breakfast in your daily schedule and stick to it so it becomes a habit.

Plan your meals ahead of time.3. Put together three or four different breakfast recipes that you know you will actually eat. A little planning can help you make eating breakfast a habit as soon as possible.

Be selective. Buy a handful of ingredients to put together a healthy breakfast yourself, instead of relying on prepared breakfast food and snacks.4. If you don’t like “traditional” breakfast foods, eat what you like so that you’re willing to stick with it to make eating breakfast a habit.

5. If you’re working out in the morning, plan to eat breakfast within an hour after your workout so your body can recover. Again, planning ahead will make eating this meal a part of your daily routine.

A. The fresher the food, the better.

B. Breakfast is the first meal of the day.

C. Eat breakfast around your workout schedule.

D. Developing the habit of eating breakfast is important.

E. Eating breakfast can reduce your hunger later in the day.

F. Being rushed for time is a common excuse to skip breakfast.

G. Make sure you include a variety of healthy food choices for breakfast.

高一英语阅读理解中等难度题查看答案及解析

On Thanksgiving Day, most of us will sit down to enjoy a turkey dinner. The bird also shows up on the table at Christmas. How did we start with the tradition of savoring turkeys during the holidays?

They were fresh, cheap, and big enough to feed a group of people. Americans like having large poultry(家禽) for celebrations because they don’t need to pay a lot for the birds. Cows were more useful alive than dead, and beef wasn’t widely offered until the late 19th century. Chicken was more highly regarded than it is today. Venison(鹿肉) would have been another choice, especially during the 17th and 18th centuries. Eating turkey was also a British holiday custom people brought to the New World.

Among the big birds, turkey is the most suitable for Thanksgiving. Turkeys were born in the spring. They spend about seven months eating insects on the farm. By Thanksgiving, they have grown to about 10 pounds. Turkeys are cheaper than geese, which are more difficult to raise, and cheaper by the pound than chickens. Cost is an important factor for holiday shoppers, because people will not prepare just one meal. Thanksgiving Day is the time to bake meal and other types of pies. The foods can last through the winter.

1.The underlined word “savour” in Paragraph 1 probably means “________” in Chinese.

A. 欣赏　　 B. 享用　　 C. 饲养　　 D. 清洁

2.Why do Americans enjoy eating turkey on Thanksgiving Day?

A. Turkeys were fresh.　　 B. Turkeys were big.

C. Turkeys were cheap.　　 D. All of the above.

3.How long do turkeys grow to about 10 pounds?

A. About three months.　　 B. About eight months.

C. About one year.　　 D. About eleven months.

4.What were more useful alive than dead?

A. Cows.　　 B. Chicken.　　 C. Turkeys.　　 D. Geese.

5.The underlined word “factor” can be replaced by “________”.

A. opinion　　 B. thing　　 C. thought　　 D. reason

高一英语阅读理解中等难度题查看答案及解析

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October 1^st, 2009 witnessed the most impressive National Day military _______ in celebration of the 60th anniversary of the founding of the People's Republic of China.

高一英语单项填空简单题查看答案及解析