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The 3D-printing industry is accelerating its efforts to help fight the new coronavirus and the disease it causes, COVID-19.
On Tuesday, HP announced it’s working with those who bought its 3D printers to make medical face shields, hands-free door openers and an adjuster for face masks for medical staff who often must wear them for hours. It’s also testing “hospital-grade” face masks meeting the higher-end FFP3 (过滤式面罩) standard and parts for simple emergency ventilators (呼吸机) and it’s looking into nasal swabs to test for COVID-19 infection. HP also is offering free downloads of its 3D-printed medical equipment designs.
Carbon, whose 3D printers are used to make everything from bicycle seats to teeth straighteners, said it plans to send face shield designs to its network of customers who’ve bought its 3D printers. Carbon co-founder and Executive Chairman Joseph DeSimone said on Monday the company expects to send the designs by early Tuesday.
3D-printcr makers typically sell their products to others that actually do the 3D printing. One such customer, Ford, said Tuesday that it’s made 1,000 face shields and shipped them to Michigan hospitals, with plans to make 100,000 face shields a week. It is also working with 3M and General Electric on respirator masks and ventilator designs.
The effort is one of several to apply 3D-printing technology to the fight against coronavirus. 3D printing isn’t as fast at churning out products as conventional mass production methods. But 3D printers are flexible and able to make many different parts anywhere there’s a printer and raw materials like the plastic resins Carbon printers use.
Some 3D-printing efforts have focused on ventilators, which expected to be in short supply with a surge of COVID-19 patients suffering from respiratory (呼吸器官) problems. Also in short supply arc N95 masks that can be useful in reducing the likelihood a wearer will spread COVID-19 to others.
Carbon’s DeSimone is cautious about the enthusiasm, though, saying that regulatory approval is important and that 3D-printcr enthusiasts shouldn’t be making components not intended for close human contact that might release unhealthy gases.
1.What is the passage mainly about?
A.An introduction about 3D-printing.
B.The 3D-printing industry’s efforts to help fight COVID-19.
C.The products that 3D-printing makers sell.
D.How 3D-printing makers produce medical equipment.
2.HP announced to help its customers to make the following products except for_____________.
A.medical face shields B.hands-free door openers
C.an adjuster for face masks D.emergency ventilators
3.Which of the following is true according to the passage?
A.Carbon’s company will finish its design after Tuesday.
B.Ford has made 1,000 face shields end plans to make 10,000 more in a week.
C.3D printers arc more flexible than traditional mass production methods.
D.Most 3D-printings focus on making ventilators and N95 because of their short supply.
4.What can be inferred from the last paragraph?
A.3D-printing may release unhealthy gases.
B.DeSimone is cautious about 3D-printing.
C.Carbon’s company didn’t gain regulatory approval of making medical equipment.
D.3D printers aren’t enthusiastic about making components designed for close human contact.
高二英语阅读理解中等难度题查看答案及解析
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Efforts will be made to______ new teaching models to exploit the students’ potential.
A. accelerate B. innovate
C. differentiate D. compile
高二英语单项填空中等难度题查看答案及解析
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（题文）More efforts, as reported, ______in the years ahead to accelerate the supply-side structural reform.
A. are made B. will be made
C. are being made D. have been made
高二英语单项填空中等难度题查看答案及解析
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Sometimes the result itself is not important; it is the efforts you have made to achieve it that ______.
A. work B. help
C. control D. count
高二英语单项填空中等难度题查看答案及解析
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The Norwegian government is doing its best to keep the oil industry under control. A new law limits exploration to an area south of the southern end of the long coastline, production limits have been laid down, and oil companies have not been allowed to employ more than a limited number of foreign workers. But the oil industry has a way of getting over such problems, and few people believe that the government will be able to hold things back for long.
Ever since the war, the government has been carrying out a program of development in the area north of the Arctic Circle. During the past few years this program has had a great deal of success. Tromso has been built up into a local capital with a university, a large hospital and a healthy industry. But the oil industry has already started to draw people south, and within a few years the whole northern policy could be in ruins.
The effects of the oil industry would not be limited to the north, however. With nearly 100 percent employment, everyone can see a situation developing in which the service industries and the tourist industry will lose most of their workers to the oil industry. Some smaller industries might even disappear altogether when it becomes cheaper to buy goods from abroad.
1.The Norwegian Government would prefer the oil industry to _____.
A. provide more jobs for foreign workers
B. slow down the rate of its development
C. sell the oil it is producing abroad
D. develop more quickly than at present
2.The Norwegian Government has tried to ____.
A. encourage the oil companies to discover new oil sources
B. prevent oil companies employing people from Northern Norway
C. help the oil companies solve many of their problems
D. keep the oil industry to something near its present size
3.According to the text, the oil industry might lead in Northern Norway to ____.
A. the development of industry
B. a growth in population
C. the failure of the development program
D. the development of new towns
4.In the south, one effect of the development of the oil industry might be _____.
A. a large reduction in unemployment
B. a growth in the tourist industry
C. a reduction in the number of existing industries
D. the development of a number of service industry.
高二英语阅读理解中等难度题查看答案及解析
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It is a pity that the industrial cities _____ in the nineteenth century do not attract visitors.
A．to be built B．having built C．being built D．built
高二英语单项填空中等难度题查看答案及解析
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In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people, and 80 percent of the people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr. Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher (购物礼卷) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems .
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.
1.We can learn from Paragraph 2 that________.
A. complaining customers are hard to satisfy
B. unsatisfied customers receive better service
C. Satisfied customers catch more attention
D. well-treated customers promote business
2.The writer mentions “phone rage” (Paragraph 3) to show that________.
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more demanding
D. customers rely on their phones to obtain services
3.What does the writer recommend to create delight?
A. Calling customers regularly B. Giving a “thank you” note.
C. Delivering a quicker service D. Promising more gifts.
4.If a manager should show his empathy (Paragraph 6), what would he probably say?
A. “I know how upset you must be.” B. “I appreciate your understanding.”
C. “I’m sorry for the delay.” D. “I know it’s our fault.”
5.Customer delight is important for airlines because________.
A. their telephone style remains unchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
高二英语阅读理解中等难度题查看答案及解析
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It is possible to achieve all-round success if you follow the right principles. The small effort it takes to get can lead to success and a huge pay-off. To be organized and is a primary factor (要素) of true success. Establishing a schedule and setting a deadline can help you more organized, which will you the stress of forgetting things and running late.
Having a system is another important principle that is essential in achieving true success. Family, friends and teachers are an essential factor that the level of your success. When in doubt, refer to experienced people. Ask them how well they dealt with the challenge when they were in your . Their advice can be a great treasure.
The truth is that achieving true success in most cases is a effort, not an individual performance. You need someone and something to make you a better person. A true wise person is well organized, asks questions when in doubt and others’ advice.
1.A. busyB. prepared C. active D. organized
2.A. confidentB. orderly C. flexible D. competitive
3.A. saveB. throw C. offer D. award
4.A. direction B. work C. support D. knowledge
5.A. formsB. changes C. determines D. adapts
6.A. fieldB. situation C. process D. schedule
7.A. teamB. family C. brain D. labor
8.A. judgesB. supports C. improves D. values
高二英语完形填空中等难度题查看答案及解析
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An entire industry has been built upon the assumption that image is everything, but when it comes to it, an appealing image is not enough．If there is no substance（事实）behind the image, the product, service or person will fail eventually．
First of all, one should consider how important image is in the selling of products and services．Advertising agencies have raised the art of creating an image to a state of near perfection．Public concept of that product or service is certainly managed by the images created by the advertising agencies．But if the product or service does not live up to the image that was created, the customer will be very dissatisfied and possibly ask for their money back．For example, the Arthur Andersen accounting firm had spent decades building up an image of trustworthiness．But the recent scandal（丑闻）showed that behind that image, it cheated in business practices．Despite the previous positive image, the firm is being accused of criminal actions and it will probably not survive as a business unit．Although the image had been nearly perfect, the reality, behind the image has led to the downfall of the word-famous accounting firm．
Similarly, personal advisers can build up a public image for politicians and movie stars．Putting out positive news releases, making sure that only the best photographs are published, and ensuring that the person is seen in all the right places can build up a very positive image in the view of the general commons．But once again, history is filled with examples of both politicians and movie stars that fell from grace like the story of the Hollywood actor giving in to the pressures of fame and fortune．With people, just as with products and services, image is certainly important, but without positive substance behind the image, failure is close．
To summarize, it is clear that an appealing image is extremely important to success, whether that image is related to selling a product or service or to the “selling” of a person．But image is only half of the equation（等式）．What lies behind that image is every bit as important as the image itself—the person or product must deliver truth on that image or there is little chance for long-term success．
1.The down fall of the Arthur Andersen accounting firm is due to ________．
A．its previous images． B．its dishonesty in business．
C．its bad management． D．its poor service．
2.Why did some famous people fall from grace?
A．They failed to live up to their images．
B．Their images were not well built up．
C．They felt much pressure from the public．
D．They paid little attention to fame and fortune．
3.The structure of the passage is _________．
A：Argument P：Point C．Conclusion
4.The author tries to argue that ________．
A．image creates everything．
B．image is the key to success．
C．truth is unlikely ever to be equaled．
D．truth and image are equally important．
高二英语阅读理解中等难度题查看答案及解析
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_____ that no effort can be spared to deal with it, or it will be too late.
A. Such gravity is the problem
B. Such grave problem is it
C. So grave a problem it is
D. Such is the gravity of the problem
高二英语单项填空中等难度题查看答案及解析