How to write a business apology letterDraftin...

How to write a business apology letter

Drafting a good business apology letter is one of the basic tasks a businessman has to complete. 1. It can also retain(保留) the customer, and even strengthen your relationship with the customer.

2. Then a business apology letter can be drafted and sent to the customer without delay. However, If you doubt that there are legal issues, it's better to delay sending a formal reply until you receive legal advice.

Before drafting a letter of apology, you should first consider the reason for the apology.3. Then thoroughly investigate the issue to determine exactly what went wrong. Decide who you need to apologize to, how you should apologize, and when would be the best time to send the apology letter.

4. 1) Get comprehensive(综合的) details about how the situation unfolded; 2) Stick to the facts of the immediate situation; 3) Acknowledge any pain or damage suffered by the customer; 4) Outline the company's role in the incident; 5) State that the company regrets the situation; 6) Apologize to the customer sincerely, etc.

Include all of the above elements to produce a concise and appropriate business apology letter. Keep the letter as brief as possible and be mindful of the tone of the letter.5..

A. Find out if the problem has affected anyone else.

B. A well drafted apology can limit the damage done.

C. Tell the customer that the situation will not occur again.

D. A letter of complaint should be investigated as soon as possible.

E. A good sample letter would take account of the following issues.

F. A respectful and considerate tone will go a long way towards rebuilding a damaged customer relationship.

G. It is better to make an apology, even though the company is not at fault, than to risk losing a valuable customer.

高二英语七选五中等难度题查看答案及解析

Borrowing to start a business is not easy. Getting a bank loan, particularly for a new small business, is like going through the eye of a needle.

Banks favor established-business people with a solid credit rating and a large bank account. They should also have experience in the business they propose to enter, and offer well-prepared business plans that show the ability to repay the loans. If you are not such a person, then you need to double your preparations to convince the banker to lend you that much needed start-up capital（资金）. If your business is new and small, bankers will need to know as much as possible about you and your business.

However, many small business owners often make the mistake of not being well prepared when going to the bank to apply for the loan. Surprisingly, many loan applicants don't even have the slightest idea how or when they intend to repay the money they request. Often they don't even know how much money they need. When asked how much money they want to borrow, many people give these two common responses: “How much money can I get?” and “As much as possible.” Is it any wonder that lenders say no?

So the most important thing is do your homework before you ask for a loan.

1.By saying “Getting a bank loan.., is like going through the eye of a needle”, the writer emphasizes______.

A. the ability to borrow from a bank

B. the importance of borrowing money

C. the difficulty of getting a bank loan

D. the start-up of a new small business

2.Banks prefer to give a loan to those who ______.

A. are in need of start-up capital

B. have the ability to pay it back

C. own an old and large business

D. haven't borrowed money before

3.Some small businesses fail to get a bank loan because ______.

A. the form they fill in is incomplete

B. their products are not technically advanced

C. the amount of money they want to borrow is too big

D. they have no clear idea of how much they need to borrow

4.The writer advises that before applying for a bank loan, the applicant should ____.

A. thoroughly prepare

B. do some market research

C. learn a lot about the bank

D. know the upper limit of the loans

高二英语阅读理解中等难度题查看答案及解析

根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。(特别提示：请将答案填在答题卷上)

How to Write A Good Letter

Do you want to write a good letter? Here are two main secrets. Don't try to be fancy. Don't try to impress your reader. You will be successful if you follow these seven Cs.

Clear. Use short, direct sentences. 　　 1.　 Talk as if the reader were right there with you. Above all, don't use an introduction.

Correct. 　　 2. Don't guess, even for spelling. Refer to your dictionary. If you need to, check a reference book too. Use them as much as you need to.

Complete. Don't leave your points loose. 　 3.　 This is good organization too.

Courteous. Be friendly rather than overly casual. Present your information nicely even if you are complaining about something. In all letters, treat others as you want them to treat you.

Concise. Make each point as clearly and briefly as you can.

Conversational. This is really the secret of good writing. 　 4.　 Such a letter has a natural, friendly tone. Let your personality come through naturally.

Considerate. 　　 5.　 Write about what you believe the reader needs or wants to know. Try to be helpful. This will build good feeling toward you.

The seven Cs are about writing letters. But how about school papers? Use the seven Cs. Write as if you are talking to your teacher or professor. You'll be surprised. You'll almost instantly become a good writer. And you might even enjoy writing from now on.

A. Just “talk” to the person.

B. Think of the readers’ point of view as you write.

C. Make them easy to understand.

D. Include long sentences in your letter.

E. Make sure what you say is correct.

F. Writing should not be taken too seriously.

G. Finish one point completely before going on to the next.

高二英语七选五中等难度题查看答案及解析

听下面一段材料，回答以下小题。

1.Why does the speaker write to the company?

A. To say thanks.

B. To apologize.

C. To have his money back.

2.What do we know about the speaker?

A. He had been to the city before.

B. He was familiar with the company.

C. He went on the trip alone.

3.What was the guide’s excuse for a short leave?

A. To find the best sea view.　　 B. To arrange the lunch.　　 C. To do some shopping.

4.What vehicle did the speaker take?

A. A small car.　　 B. A big bus.　　 C. A small van.

高二英语短文困难题查看答案及解析

短文改错

Dear Tom,

I'm writing to apologize to you for not replying to your email in time. Last week I was so engaging in my lessons that I had no time to do other things. Now I want to tell you my arrangements for summer vacation.

Doing part-time jobs are my first plan, from which I can benefit a lot. I can acquire of some social experiences, not to mention earn money. Then I will visit Tibet with a few friends, where we can experience a complete different culture. The journey can't be impressive, full of challenges. Finally, serving as a volunteer is other thing I want to do. I will attend to the old or alternatively, helping the police direct traffic. They believe I'll spend a significant vacation.

Li Hua

高二英语短文改错中等难度题查看答案及解析

阅读下面短文，掌握其大意，然后从第31至第40小题所给的A、B、C、D四个选项中，选出最佳选项。

Dear Mr. Takashhi,

I am writing to apologize for any misunderstandings that occurred when I showed you around Beijing the other day. I noticed that you were a bit 31 when I put the business card you gave me in my 32 without looking at it. And 33 did not know why you kept making an OK sign and why you 34 so many things. After reading a magazine article, I know that Japanese people give out their business cards 35 they greet others and they would like others to look at their cards carefully. So I should have read your 36 before I put it in my pocket. And I also know why you bought so many things 37 . Because gift-giving is expected in Japan and on a trip, you must bring back lots of 38 . As for the OK sign, I now know it is a request for small change.

I feel very sorry for not having known these 39 habits earlier. I hope you can forgive me for all these misunderstandings. I hope 40 our next meeting will be happier.

Yours sincerely,

Li Hualing

1. A. pleased       B. upset            C. excited          D. encouraged

2. A. hand          B. box              C. watch            D. pocket

3. A. I             B. you              C. we               D. nobody

4. A. made          B. saw              C. bought           D. eat

5. A. unless        B. before           C. after            D. when

6. A. faces         B. books            C. cards            D. clothes

7. A. there         B. here             C. home             D. everywhere

8. A. gifts         B. photos           C. pictures         D. sweets

9. A. strange       B. rare             C. unusual          D. cultural

10. A. which        B. that             C. when             D. where

高二英语阅读理解简单题查看答案及解析

The USA

Well, imagine how my sister felt when she went off for the first time to New York for a business trip. After a few days she was still amazed at how friendly everyone was to her until she took a taxi back to her hotel one night. First she gave just the name of the hotel, but when asked she said the address too. Then she was asked how to get there, but of course she didn’t know. Imagine how frightened she was when the driver started shouting at her for not knowing the way.

The UK

A friend was in London for a conference. He took a taxi and there were no problems: the driver knew the way and was very cheerful. The problem started when he realized he had stupidly left his laptop on the back seat! He called the company up and, in a panic, went straightaway to their Lost and Found office. He was over the moon to find the laptop waiting for him, and then very surprised that it was one of 2,900 left in taxis over the past six months!

Tunisia

Well, my brother took a Mediterranean cruise(巡游) one summer and had a day in Tunis. He spent most of the afternoon in the Medina buying presents when he suddenly realized he’d completely lost track of time and there was only half an hour before the ship left the port. There had been loads of yellow taxis in the centre so he wasn’t too bothered until he stood on the pavement and waited for one to appear——and of course there wasn’t a single one in sight! Nothing! He questioned a passer-by who explained that the cost for the taxi ride goes up in the evening so the taxi drivers disappear until they can charge higher prices! Luckily for my brother the man then offered to give him a lift and he caught the boat on time!

1.What was the author’s sister’s trip by taxi in the US like?

A. Unpleasing and scary.　　　　　　　 B. Tiring but impressive.

C. Relaxing and exciting.　　　　　　　 D. Interesting but strange

2.The underlined part “over the moon” in Paragraph 2 can best be replaced by “________”.

A. very happy　　　　　　　　　　　　　　 B. extremely sad

C. quite surprised　　　　　　　　　　　　 D. pretty annoyed

3.Why couldn’t the author’s brother find a taxi in Tunis?

A. Because it was too late.

B. Because the weather was bad.

C. Because he didn’t know how to call a taxi.

D. Because the taxi drivers disappeared on purpose.

4.What do the three stories have in common?

A. They are all about taking a taxi.

B. They are all about business trips.

C. They are all about great services.

D. They are all about the author’s family.

高二英语阅读理解中等难度题查看答案及解析

It seems you need to apologize quickly ______ a good friend.

高二英语单项填空简单题查看答案及解析

It seems you need to apologize quickly ______ a good friend.

高二英语单项填空简单题查看答案及解析

He was busy writing the exam paper, only ___once in a while to check the time.

A. to stop　　　　 　 B. stopping

C. to have stopped　 D. having stopped

高二英语单项填空中等难度题查看答案及解析