We’ll learn _____ benefits us no matter which country it comes from.
A．which B．all C．whatever D．anything
高二英语单项填空中等难度题
We’ll learn _____ benefits us no matter which country it comes from.
A．which B．all C．whatever D．anything
高二英语单项填空中等难度题查看答案及解析
No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
1.What does the passage mainly talk about?
A. Effects of customer complaints on business.
B. Tips for handling complaints from customers.
C. Importance of dealing with customer complaints.
D. Several factors resulting in customer complaints.
2.The author thinks that customer complaints _____________.
A. are easy to deal with
B. are sometimes beneficial
C. can actually be avoided
D. are really quite annoying
3.The underlined word “authentic” in Paragraph 3 most probably means _______.
A. believable B. touching
C. attractive D. clever
4.According to the passage, what is the first thing you should do when facing the customer complaints?
A. Showing sincere attitude.
B. Making an honest apology.
C. Making an absolute promise.
D. Listening to the complaint impatiently.
高二英语阅读理解中等难度题查看答案及解析
No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
1.What does the passage mainly talk about?
A. Importance of dealing with customer complaints.
B. Effects of customer complaints on business.
C. Tips for handling complaints from customers.
D. Several factors resulting in customer complaints.
2.The author thinks that customer complaints _____________.
A. are easy to deal with B. are really quite annoying
C. can actually be avoided D. are sometimes beneficial
3.The underlined word “authentic” in Paragraph 3 most probably means _______.
A. touching B. believable C. attractive D. clever
4.According to the passage, what is the first thing you should do when facing the customer complaints?
A. Showing sincere attitude.
B. Making an honest apology.
C. Making an absolute promise.
D. Listening to the complaint attentively.
高二英语阅读理解中等难度题查看答案及解析
We may find ourselves in many situations, where we discover or learn something that matters for us. But somehow, it really makes no_1.__(different). So what can be done？__2.__(benefit) from each experience in a learning environment, you need to answer these 3 questions：
What have I learnt or discovered? Most of us_3.__(easy) answer this question. We just list__4.__learning points that matter to us. At this stage we are rarely sure of why，_5.__we simply don't express it.So what does it mean to me? This question _6.__(help) us to express how important the learning points are and why_7.__are important.
And now what do I do with this? This last question is the_8._important because this is the one that helps us to use the learning. It turns the theory into practice.
_9.__doing so, you'll surprise yourself how much these simple questions change the way you learn greatly. Over the coming weeks and months, you'll notice how much you immediately apply __10._you've learnt and also how much it opens up your perceptions(洞察力) of everyday life.
高二英语语法填空中等难度题查看答案及解析
_____ matters most in learning English is enough practice.
A. what B. why C. how D. Which
高二英语单项填空中等难度题查看答案及解析
________ matters most in learning English is enough practice.
A. What B. Why C. Where D. Which
高二英语单项填空中等难度题查看答案及解析
_________matters most in learning English is enough practice．
A． What B． Why C． Where D． Which
高二英语单项填空中等难度题查看答案及解析
What we have been doing may not do us any good, but ______ it will benefit us or others,we’ll stick it out.
A．no matter B．whether C．however D．despite
高二英语单项填空中等难度题查看答案及解析
Many people consider it _________, from which a lot of children benefit.
A. a worth doing cause B. a cause worth to do
C. a worthwhile cause D. a worthless cause
高二英语单项填空简单题查看答案及解析
______ give us help is welcome.
A. Whoever B. Whomever C. No matter who D. No matter whom
高二英语单项填空中等难度题查看答案及解析