The young man insisted that he______ these wa...

The young man insisted that he______ these watches and______free.

高三英语单项填空简单题查看答案及解析

Tihe young man insisted he ____nothing wrong and that the police___him．

A．did: released                       B．had done; release

C．had done; must release              D．should do; should release

高三英语单项填空中等难度题查看答案及解析

The young man insisted that he _____ nothing wrong and _____ free.

高三英语单项填空简单题查看答案及解析

The young man insisted that he _________ nothing wrong and __________ free.

高三英语单项填空中等难度题查看答案及解析

The man insisted that he ____ nothing wrong and that he _____ free.

高三英语单项填空中等难度题查看答案及解析

The man in prison insisted that he _______ nothing wrong and _______ set free.

高三英语单项填空简单题查看答案及解析

The man in prison insistent that he ________nothing wrong and ________set free.

A．should do; should be                            B．had done; should be

C．had done; had been                              D．should do; had been

高三英语单项填空简单题查看答案及解析

All the doctors in the hospital insisted that he ____ badly wounded and that he ____ at once.

高三英语单项填空简单题查看答案及解析

Have you ever walked into a candy store with a young child and watched with delight as the store manager gave the youngster a small treat？ Or have you ever received a telephone call from a retailer asking you whether an item you purchased a month before was meeting your needs？ No doubt you noticed these gracious acts．

Business firms in this highly competitive decade are quick to institute programs designed to ensure product and service quality．But it's often the ''little things'' that help build a permanent tie between seller and buyer．

If you want to make those ''little things'' a high customer service priority（优先权），here are a few tips for you to follow．

Make a list of the simple, but gracious acts you can perform for your customers．It might include handing out key chains or other small gifts to customers after a purchase， or extending delivery service to elderly customers．Just be sure every item is realistic， economical and easy to carry out．

Training in the ''little things'' helps your people learn skills and attitudes．If you want your people to hand out small gifts of your business， be sure they're kept in stock．If you want your people to take extra time with customers， be sure you schedule enough staffing during peak business hours．If you want your people to follow up with customers on the telephone at the end of each month， be sure you drop the sales load a bit at that time．

Training in the ''little things'' doesn't end with a single activity．It must become part of everyday life in your business．Emphasize the importance of the ''little things'' by word and deed．Be sure everyone visibly practices the art of customer courtesy（礼貌）each day．Announce the power of the ''little things'' through every possible means．The more cheer leading you do about this topic， the more it will become deeply fixed in the workplace．

1.The underlined word ''gracious'' can most likely be replaced by _______．

A．surprising                                           B．warmhearted

C．interesting                                           D．kind

2.If you want your people to accompany customers much longer,_______．

A．be sure little things are kept in stock

B．be sure enough assistants are available during rush business hours

C．be sure you drop the sales load a bit at that time

D．be sure to let them follow up with you

3.The main idea of this passage is ________

A．how to train the employees in the business firm

B．the importance of ''little things'' in today's business

C．the necessity of giving away little things

D．praising employees who show courtesy to customers

高三英语阅读理解中等难度题查看答案及解析

He is so young and short a man that I think he is　　 ________ but a professor of Northwest University.

A.anything　 B．something　　 C．everything　 D．nothing

高三英语单项填空中等难度题查看答案及解析