I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
1.The writer feels that nowadays customers __________.
A. deserve the lowest status in society
B. are unworthy of proper consideration
C. have received high quality service
D. have become victims of modern organizations
2.The writer argues that the quality of service is changing because __________.
A. customers’ demands have greatly changed
B. the staff receive more consideration than customers
C. customers’ needs have become more complex
D. staff members are less considerate than their employers
3.According to the writer, long queues at counters are caused by __________.
A. not having enough male staff on duty
B. difficulties in hiring more efficient staff
C. lack of cooperation between staff members
D. not providing enough staff on purpose to reduce budget
4.The writer suggests that a customer __________.
A. be patient when queuing before checkout counters
B. put up with the rude manners of the staff
C. try to control his temper when ill-treated
D. go to other places where good service is available
高二英语阅读理解简单题
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
1.The writer feels that nowadays customers __________.
A. deserve the lowest status in society
B. are unworthy of proper consideration
C. have received high quality service
D. have become victims of modern organizations
2.The writer argues that the quality of service is changing because __________.
A. customers’ demands have greatly changed
B. the staff receive more consideration than customers
C. customers’ needs have become more complex
D. staff members are less considerate than their employers
3.According to the writer, long queues at counters are caused by __________.
A. not having enough male staff on duty
B. difficulties in hiring more efficient staff
C. lack of cooperation between staff members
D. not providing enough staff on purpose to reduce budget
4.The writer suggests that a customer __________.
A. be patient when queuing before checkout counters
B. put up with the rude manners of the staff
C. try to control his temper when ill-treated
D. go to other places where good service is available
高二英语阅读理解简单题查看答案及解析
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society --- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive (欺骗的) new motto for so-called “service” organizations --- Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied “at times when demand is low”.
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of “efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives (从贮藏啤酒到通便剂). Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.
Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan --- Take Our Deal Elsewhere.
1.The writer feels that nowadays customers __________.
A. deserve the lowest status in society
B. are unworthy of proper consideration
C. have received high quality service
D. have become victims of modern organizations
2.The writer argues that the quality of service is changing because __________.
A. customers’ demands have greatly changed
B. the staff receive more consideration than customers
C. customers’ needs have become more complex
D. staff members are less considerate than their employers
3. According to the writer, long queues at counters are caused by __________.
A. not having enough male staff on duty
B. difficulties in hiring more efficient staff
C. lack of cooperation between staff members
D. not providing enough staff on purpose to reduce budget
4.The writer suggests that a customer __________.
A. be patient when queuing before checkout counters
B. put up with the rude manners of the staff
C. try to control his temper when ill-treated
D. go to other places where good service is available
高二英语阅读理解简单题查看答案及解析
He had no special ______ and was treated just like every other prisoner.
A.privileges B.possessions C.identifications D.treasures
高二英语单项填空中等难度题查看答案及解析
The 2012 London Olympics had enough problems to worry about. But one more has just been added --- a communications blackout caused by solar storms.
After a period of calm within the Sun, scientists have detected the signs of a fresh cycle of sunspots that could peak in 2012, just in time for the arrival of the Olympic torch in London.
Now scientists believe that this peak could result in vast solar explosions that could throw billions of tons of charged matter towards the Earth, causing strong solar storms that could jam the telecommunications (通信) satellites and interact links sending five Olympic broadcast from London.
“The Sun’s activity has a strong influence on the Earth. The Olympics could be in the middle of the next solar maximum which could affect the functions of communications satellites,” said Professor Richard Harrison, head of space physics at the Rutherford Appleton Laboratory in Oxfordshire.
At the peak of the cycle, violent outbursts called coronal mass ejections (日冕物质抛射) occur in the Sun’s atmosphere, throwing out great quantities of electrically-charged (带电) matter. “A coronal mass ejection can carry a billion tons of solar material into space at over a million kilometers per hour. Such events can expose astronauts to a deadly amount, can disable satellites, cause power failures on Earth and disturb communications,” Professor Harrison added. The risk is greatest during a solar maximum when there is the greatest number of sunspots.
Next week in America, NASA is scheduled to launch a satellite for monitoring solar activity called the Solar Dynamics Observatory (SDO), which will take images of the Sun that are 10 times clearer than the most advanced televisions available.
The Rutherford Appleton Laboratory helped to make the high-tech cameras that will capture images of the solar flares (太阳耀斑) and explosions as they occur.
Professor Richard Holdaway, the lab’s director, said that the SDO should be able to provide early warning of a solar flare or explosion big enough to affect satellite communications on Earth “If we have advance warning, we’ll be able to reduce the damage. What you don’t want is things switching off for a week with no idea of what’s caused the problem,” he said.
1.
The phrase underlined part in paragraph one most probably refers to _______ during the 2012 Olympics.
A. the state of the Olympic torch being put out
B. the failure of broadcasting systems
C. the transportation breakdown in London
D. the destruction of weather satellites
2.
What can be inferred about the solar activity described in the passage?
A. The most deadly matter from the corona falls onto Earth.
B. The solar storm peak occurs in the middle of each cycle.
C. It takes several seconds for the charged matter to reach Earth.
D. The number of sunspots decreases after coronal mass ejections.
3.
Which of the following might be the best title of the passage?
A. Solar Storms: An Invisible Killer
B. Solar Storms: Earth Environment in Danger
C. Solar Storms: Threatening the Human Race
D. Solar Storms: Human Activities to Be Troubled
高二英语阅读理解简单题查看答案及解析
The 2012 London Olympics had enough problems to worry about. But one more has just been added -- a communications blackout caused by solar storms.
After a period of calm within the Sun, scientists have detected the signs of a flesh cycle of sunspots that could peak in 2012, just in time for the arrival of the Olympic torch in London.
Now scientists believe that this peak could result in vast solar explosions that could throw billions of tons of charged matter towards the Earth, causing strong solar storms that could jam the telecommunications satellites and interact links sending five Olympic broadcast from London.
"The Sun's activity has a strong influence on the Earth. The Olympics could be in the middle of the next solar maximum which could affect the functions of communications satellites," said Professor Richard Harrison, head of space physics at the Rutherford Appleton Laboratory in Oxfordshire.
At the peak of the cycle, violent outbursts called coronal mass ejections (日冕物质抛射) occur in the Sun's atmosphere, throwing out great quantities of electrically-charged matter. "A coronal mass ejection can carry a billion tons of solar material into space at over a million kilometres per hour. Such events can expose astronauts to a deadly amount, can disable satellites, cause power failures on Earth and disturb communications," Professor Harrison added. The risk is the greatest during a solar maximum when there is the greatest number of sunspots.
Next week in America, NASA is scheduled to launch a satellite for monitoring solar activity called the Solar Dynamics Observatory (SDO), which will take images of the Sun that are 10 times clearer than the most advanced televisions available.
The Rutherford Appleton Laboratory helped to make the high-tech cameras that will capture images of the solar flares (太阳耀斑) and explosions as they occur.
Professor Richard Harrison, the lab's director, said that the SDO should be able to provide early warning of a solar flare or explosion big enough to affect satellite communications on Earth "If we have advanced warning, we'll be able to reduce the damage. What you don't want is things switching off for a week with no idea of what's caused the problem," he said.
1.The phrase "communications blackout" in paragraph 1 most probably refers to____________ during the 2012 Olympics.
A.the extinguishing of the Olympic torch |
B.the collapse of broadcasting systems |
C.the transportation breakdown in London |
D.the destruction of weather satellites |
2.According to the passage, scientists are convinced that __________.
A.the sun’s activities have little to do with the earth |
B.the London Olympic broadcasting will be possibly influenced by the 2012 peak of sunspots |
C.the 2012 Olympic Games are during the solar maximum of throwing out greatest number of sunspots |
D.solar explosion will cause strong storms on the earth |
3.What can be inferred about the solar activity described in the passage?
A.The most fatal matter from the corona falls onto Earth. |
B.The solar storm peak occurs in the middle of each cycle. |
C.It takes several seconds for the charged matter to reach Earth. |
D.The number of sunspots declines after coronal mass ejections. |
4.According to the passage, NASA will launch a satellite to _________.
A.take images of the solar system |
B.provide early warning of thunderstorms |
C.keep track of solar activities |
D.improve the communications on Earth |
5.Which of the following might be the best title of the passage?
A.Solar Storms: An Invisible Killer |
B.Solar Storms: Earth Environment in Danger |
C.Solar Storms: Threatening the Human Race |
D.Solar Storms: Human Activities to Be Troubled |
高二英语阅读理解困难题查看答案及解析
A: Taking care of yourself is not being selfish. By caring enough to treat your body well, you will be in better shape to take care of those around you. No one can take care of your health except yourself;
B: Believe in yourself and your ability. Have a “can-do” attitude. Make a list of successful changes that you have made in the past. It is easier to achieve a goal when you are optimistic. Use humor and laugh off occasional lapses (过失). Have confidence that you can get back on track with your healthy routine.
C: Seek out a friend or co-worker who will make you feel comfortable. You will find out making friends is a happy thing in the world. Regular phone calls, emails or visits over coffee could help you keep a good contact with them. Perhaps your cheerleader could become your exercise buddy.
D: Reward yourself as you make simple changes that in the end will result in achieving your overall goal. Celebration is part of successful change. Create a list of incentives that will keep you motivated.
E: Adopt eating and physical activity habits that can become part of your lifestyle. Have a backup plan for those days when your plans to eat well and be active are challenged. If you can’t walk due to the weather, have an exercise video to use. If you have no time to pack a healthy lunch, choose a small fast food sandwich and side salad.
F: Go on a trip. Work and family are two most important things in people’s lives. People try to tackle the two things at once, but most of them fail. Just as an old saying goes: People who know how to rest know how to work. Go out with your family and have a good time.
请阅读以下个人信息,然后匹配信息:
1.Tommy, a computer engineer, doesn’t believe his working capability. Though he works hard, he never gets praise from his boss.
2.Jack dislikes going home after a full day's work. He says that it makes him feel lonely.
3.Linda, a housewife, spends most of her time cooking and looking after babies. She is worn out now.
4.Bob, a businessman, doesn’t care much about his success and has lost his struggling motivation.
5.Cathy worked continuously for two weeks without rest. Now she is worried about her family, especially her five-year-old daughter.
高二英语信息匹配中等难度题查看答案及解析
—Would you like some more tea?
—____ , please.
A. No more B. Just a little C. I’ve had enough D. Yes, I would
高二英语单项填空中等难度题查看答案及解析
Be a Traveler, not a Tourist
Last summer, I had just enough money saved to buy a golden ticket—a 3-month train pass that would take me to the furthest reaches of Europe. Excited for my journey, I packed all the necessities —except the _________.
While the convenience of the Internet was definitely a contributing factor to my _________ not to take with me the few expensive kilograms of out-of-date information, this was not the only reason why I decided to fly alone.
To be honest, my main _________ with the guidebook is that I find it _________ the pleasure of a journey—like bossy aunt who is always telling you what to do, _________ she doesn’t always know what is the best.
Experience has taught me that there is an obvious _________ between a tourist and traveler.
While waiting in a queue, I met a man who had a checklist. He showed me his list of “Top 20 Things To Do in Italy” and _________ off in a loud American accent that he’d seen everything Italy has to offer in just four days.
The problem I had with this man’s _______ to travelling was that he was too _______ information provided by his guidebook. He was lost in the __________ attractiveness of the “must-sees” and ________ to all the wonders and adventures that might happen during the ________ trip.
So, ________ any guidebook, I traveled to Estonia, the tiny Baltic country bordering Russia. In the __________ of advance plans as guidebooks would suggest, I had no choice but to turn to some friendly faces for advice. I __________ myself first and then asked them what was happening around the town. When this __________ an invitation to a beautiful Estonian home by a river where I __________ a 110-degree wood-stove sauna(桑拿浴), __________ picked forest-mushrooms and the good __________ of our five newly-found Estonian friends, I was most glad that I had left my “bossy __________” at home.
1.A. magazine B. guidebook C. cash D. map
2.A. excuse B. goal C. decision D. mistake
3.A. problem B. suggestion C. dislike D. connection
4.A. annoys B. increases C. removes D. limits
5.A. as if B. even though C. as though D. as long as
6.A. similarity B. difference C. misunderstanding D. competition
7.A. cut B. showed C. put D. gave
8.A. way B. determination C. approach D. confidence
9.A. cautious about B. amused by C. surprised at D. focused on
10.A. likely B. seeming C. lovely D. orderly
11.A. deaf B. dumb C. blind D. eager
12.A. real B. imagined C. guided D. paid
13.A. except B. beyond C. without D. unlike
14.A. face B. control C. loss D. absence
15.A. calmed B. warned C. introduced D. enjoyed
16.A. resulted in B. put in C. broke in D. cut in
17.A. found B. bathed C. ordered D. enjoyed
18.A. locally B. nervously C. rarely D. secretly
19.A. experience B. time C. opinion D. company
20.A. mom B. master C. aunt D. book
高二英语完形填空中等难度题查看答案及解析
Be a Traveler, not a Tourist
Last summer,I had just enough money saved to buy a golden ticket—— a 3-month train pass that would take me to the furthest reaches of Europe. Excited for my journey, I ____all the necessities — _____the guidebook.
While the ____of the Internet was definitely a contributing factor to my_____,this was not the only reason I decided to fly ____.
To be honest,I find the guidebook _____a journey—like a bossy aunt who is always telling you what to do,_____she doesn't always know what's best._____has taught me that there is a clear _____between a tourist and a traveler.
While waiting in a queue to see Michelangelo's Statue of David in Florence,I met a man who showed me his _____of "Top 20 Things to do in Italy" and told us_____that he'd "seen" everything Italy has to _____in just four days.
The problem I had with this man's way of ____was that he was too _____the information provided by his guidebook. He was _____in the so-called "must-sees" and blind to all that was happening somewhere else.
So,guidebook-less as we were,I traveled to Estonia.Arriving for no good reason,I had no option but to______some friendly faces for advice. I _____myself and asked them what was happening around town. When this resulted in an _____to a beautiful Estonian home by a river where I enjoyed a 110-degree wood-stove sauna(桑拿),_____picked forest-mushrooms and the good _____of my five new-found Estonian friends, I was most glad I had left our bossy aunt at home.
1.A. loaded B. collected C. packed D. selected
2.A. except B. with C. including D. besides
3.A. competence B. convenience C. instance D. performance
4.A. goal B. decision C. excuse D. mistake
5.A. around B. away C. abroad D. alone
6.A. limits B. influences C. confuses D. encourages
7.A. in case B. as though C. even though D. if only
8.A. Regulation B. Communication C. Intelligence D. Experience
9.A. relationship B. connection C. similarity D. difference
10.A. list B. book C. file D. summary
11.A. loudly B. positively C. proudly D. happily
12.A. recommend B. offer C. discover D. order
13.A. traveling B. planning C. preparing D. moving
14.A. cautious about B. amused by C. surprised at D. focused on
15.A. involved B. interested C. lost D. engaged
16.A. approach B. beg C. spot D. seize
17.A. presented B. helped C. introduced D. forced
18.A. application B. immigration C. entrance D. invitation
19.A. nervously B. rarely C. secretly D. locally
20.A. quality B. company C. occupation D. advice
高二英语完形填空困难题查看答案及解析
When ____about what she thought of the movie, she just said it was worth seeing a second time.
A. being asked B. asking
C. asked D. to be asked
高二英语单项填空中等难度题查看答案及解析