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----What’s the common ______ of dealing with youth crime in your area?
----Generally, education comes first.
A. process B. practice C. procedure D. performance
高二英语单项填空困难题查看答案及解析
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No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen attentively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
1.What does the passage mainly talk about?
A. Effects of customer complaints on business.
B. Tips for handling complaints from customers.
C. Importance of dealing with customer complaints.
D. Several factors resulting in customer complaints.
2.The author thinks that customer complaints _____________.
A. are easy to deal with
B. are sometimes beneficial
C. can actually be avoided
D. are really quite annoying
3.The underlined word “authentic” in Paragraph 3 most probably means _______.
A. believable B. touching
C. attractive D. clever
4.According to the passage, what is the first thing you should do when facing the customer complaints?
A. Showing sincere attitude.
B. Making an honest apology.
C. Making an absolute promise.
D. Listening to the complaint impatiently.
高二英语阅读理解中等难度题查看答案及解析
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No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
1.What does the passage mainly talk about?
A. Importance of dealing with customer complaints.
B. Effects of customer complaints on business.
C. Tips for handling complaints from customers.
D. Several factors resulting in customer complaints.
2.The author thinks that customer complaints _____________.
A. are easy to deal with B. are really quite annoying
C. can actually be avoided D. are sometimes beneficial
3.The underlined word “authentic” in Paragraph 3 most probably means _______.
A. touching B. believable C. attractive D. clever
4.According to the passage, what is the first thing you should do when facing the customer complaints?
A. Showing sincere attitude.
B. Making an honest apology.
C. Making an absolute promise.
D. Listening to the complaint attentively.
高二英语阅读理解中等难度题查看答案及解析
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What are the biggest problems that society will have to deal with in the new age? There are diseases like AIDS and cancer. There’s climate change, of course. And what about producing enough cheap food and energy for the world’s growing population? Who’s going to solve all these terrible problems? Yes, politicians and world leaders will have a big part to play. Yes, businesses will need to create the economic wealth to pay for some of these things. But who’s going to make a much greater difference to something like AIDS or climate change? It’s going to be a scientist. It is the scientist who can turn some new bit of science into a new technology to solve these problems.
If you like thinking about the world around you, why not become a scientist? It doesn’t mean you have to wear a white coat and plastic glasses and spend all your time in a lab as most people often imagine! Scientists do all kinds of amazing things that are actually interesting!
Military scientists develop not only new weapons but new military technologies that could help make wars out of date. Forensic(法医的) scientists work with the police to find quite small clues to catch criminals. Scientists work in schools and colleges as the teachers and professors who will train tomorrow’s scientists. Don’t think a scientist is far away! Maybe you like cooking? You could be a food technologist helping to keep fruit and vegetables fresher for longer. Perhaps sport is your thing? Do you know that most top athletes work with sports scientists in order to improve their performance? You could even be the science writer who gets to spend the life studying the latest advances and sharing them with the world.
Looking for something to do for the rest of your life? My advice? Take a long and hard look at science. It is interesting and ever.
1.Many problems are mentioned in the first paragraph to ________.
A.suggest they are impossible to be solved
B.introduce the causes of these problems
C.show the writer’s worry about the future world
D.show scientists play an important part in solving them
2.What is needed to solve these problems?
A.Advanced weapons. B.Enough energy.
C.New technologies. D.A growing population.
3.Most people think the life of scientists is ________.
A.amazing B.boring C.colorful D.unreal
4.Which of the following statement is NOT true according to the passage?
A.Military technologies could help prevent wars in the future.
B.For those interested in cooking, food technologies may be a choice.
C.Forensic scientists play an important part in dealing with crimes.
D.Politicians and world leaders can solve all the social problems.
5.The passage is intended for people who ________.
A.haven’t decided on their career
B.have no interest in science
C.hope for the world peace
D.have little knowledge of science
高二英语阅读理解中等难度题查看答案及解析
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What are the biggest problems that society will have to deal with in the new age? There re diseases like AIDS and cancer. There’s climate change, of course. And what about producing enough cheap food and energy for the world’s growing population? Who’s going to solve all these terrible problems? Yes, politicians and world leaders will have a big part to play. Yes businesses will need to create the economic wealth to pay for some of these things. But who’s going to make a much greater difference to something like AIDS or climate change. It’s going to be a scientist. It is the scientist who can turn some new bit of science into a new technology to solve these problems. If you like thinking about the world around you, why not become a scientist? It doesn’t mean you have to wear a white coat and plastic glasses and spend all your time in a lab as most people often imagine! Scientists do all kinds of amazing things that are actually interesting!
Military scientists develop not only new weapons but new military technologies that could help make wars out of date. Forensic(法医的) scientists work with the police to find quite small clues to catch criminals. Scientists work in schools and colleges as the teachers and professors who will train tomorrow’s scientists. Don’t think a scientist is far away! Maybe you like cooking? You could be a food technologist helping to keep fruit and vegetables fresher for longer. Perhaps sport is your thing? Do you know that most top athletes work with sports scientists in order or improve their performance? You could even be the science writer who gets to spend the life studying the latest advances and sharing them with the world.
Looking for something to do for the rest of your life? My advice? Take a long and hard look at science. It is interesting and ever.
1.Many problems are mentioned in the first paragraph to .
A. suggest they are impossible to be solved
B. introduce the causes of these problems
C. show the writer’s worry about the future world
D. show scientists play an important part in solving them
2.What is needed to solve these problems? .
A. Advanced weapons B. Enough energy
C. New technologies D. A growing population
3.Most people think the life of scientists is .
A. amazing B. boring
C. colorful D. unreal
4.Which of the following statement is NOT true according to the passage?
A. Owing to military technologies, there has been no wars
B. For those interested in cooking, food technologies may be a choice
C. Forensic scientists play an important part in dealing with crimes
D. Most athletes can achieve greater achievement with the help of sports scientists
高二英语阅读理解中等难度题查看答案及解析
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What are the biggest problems that society will have to deal with in the new age? There are diseases like AIDS and cancer. There’s climate change, of course. And what about producing enough cheap food and energy for the world’s growing population? Who’s going to solve all these terrible problems? Yes, politicians and world leaders will have a big part to play. Yes, businesses will need to create the economic wealth to pay for some of these things. But who’s going to make a much greater difference to something like AIDS or climate change? It’s going to be a scientist. It is the scientist who can turn some new bit of science into a new technology to solve these problems.
If you like thinking about the world around you, why not become a scientist? It doesn’t mean you have to wear a white coat and plastic glasses and spend all your time in a lab as most people often imagine! Scientists do all kinds of amazing things that are actually interesting!
Military scientists develop not only new weapons but new military technologies that could help make wars out of date. Forensic(法医的) scientists work with the police to find quite small clues to catch criminals. Scientists work in schools and colleges as the teachers and professors who will train tomorrow’s scientists. Don’t think a scientist is far away! Maybe you like cooking? You could be a food technologist helping to keep fruit and vegetables fresher for longer. Perhaps sport is your thing? Do you know that most top athletes work with sports scientists in order to improve their performance? You could even be the science writer who gets to spend the life studying the latest advances and sharing them with the world.
Looking for something to do for the rest of your life? My advice? Take a long and hard look at science. It is interesting and ever.
1.Many problems are mentioned in the first paragraph to ____.
A. suggest they are impossible to be solved
B. introduce the causes of these problems
C. show the writer’s worry about the future world
D. show scientists play an important part in solving them
2.What is needed to solve these problems?
A. Advanced weapons. B. Enough energy.
C. New technologies. D. A growing population.
3.Most people think the life of scientists is ____.
A. amazing B. boring C. colorful D. unreal
4.Which of the following statement is NOT true according to the passage?
A. Military technologies could help prevent wars in the future.
B. For those interested in cooking, food technologies may be a choice.
C. Forensic scientists play an important part in dealing with crimes.
D. Politicians and world leaders can solve all the social problems.
5.The passage is intended for people who ____.
A. haven’t decided on their career
B. have no interest in science
C. hope for the world peace
D. have little knowledge of science
高二英语阅读理解中等难度题查看答案及解析
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The rising costs of health care have become a problem for man y countries in the world. To deal with this problem, it is recommended that a big part of the state health budget be used for health education and disease prevention instead of treatment. Actually, many kinds of diseases are preventable in many ways and preventing a disease is usually much cheaper than treating it. For example, people could avoid catching a cold if they dressed warmly when the weather starts getting cold. But many people get sick because they fail to do so, and have to spend money seeing a doctor.
Daily habits like eating more healthy food would have kept millions of families from becoming bankruptif the patients had taken ways for early prevention. For example, keeping a balanced diet, such as not consuming too much animal fat and trying to have enough vegetables and fruits, seems to be quite important.
One very effective and costless way of prevention is regular exercise, which is necessary for a healthy mind and body. Regular exercise, such as running, walking, and playing sports is a good way to make people feel better or reduce stress.
In addition, health education plays a key role in improving people’s health. By giving people more information about health, countries could help people understand the importance of disease prevention and ways to achieve it. For example, knowing one’s family medical history is an effective way to help keep healthy. Information about health problems among close relatives will make them aware of what they should do to prevent certain diseases through lifestyle changes, which will work before it is too late.
However, paying more attention to disease prevention does not mean medical treatment is unimportant. After all, prevention and treatment are just two different means toward the same effect. In conclusion, we could save money on health care and treat patients more successfully if our country spends more money on health prevention and education.
1.What’s the best title of the passage?
A．Prevention or Education? B．Exercise or Illness?
C．Health or Illness? D．Prevention or Treatment?
2.Which of the following can replace the underlined word “bankrupt”?
A．Unable to be cured. B．Unable to pay one’s debts.
C．Stronger than ever before. D．More successful than ever before.
3.We learn from the passage that ______．
A．dressing warmly can prevent diseases.
B．a balanced diet is cheaper than regular exercise.
C．the more health education, the better.
D．the government’s health budget should be increased.
4.Which of the following shows the structure of the passage?
高二英语阅读理解中等难度题查看答案及解析
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Whoever helps the poor, I’ ll be______ him/her.
A. in place of B. in favor of
C. in common with D. in search of
高二英语单项填空中等难度题查看答案及解析
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Most people are aware of what the adoption process is because it has become rather common in our society. Adoption is where a child is legally placed with guardians (监护人) or parents (or perhaps a single parent) other than the birth mother or father. Once an adoption is finalized, all parental rights are turned over to the adoptive parents and there is no legal difference between adoptive parents and natural birth parents. There are generally two types of adoption, which are closed adoption and open adoption.
When an adopted person has access to his or her adoption file and original records, it is referred to as an open adoption. The term is also used to describe any contact that may be between the adoptive family, the birth parents, and the adopted child. The level of openness can change greatly in such contact depending on each individual relationship. There can be indirect contact between the natural birth parents and the child through the form of letters and photographs, or there can be actual physical contact.
A semi-open adoption is where the birth parents may have contact with the adoptive parents before the birth of the child, either once or several times. After the birth there is no more contact. A semi-open adoption may remain as it is or it can become either open or closed.
A closed adoption is where only the medical and historical information about the biological parents is given to the adoptive family. Typically, the birth and adoptive parents do not know each other’s identities. The record of the birth parents is kept sealed (密封). A closed adoption is usually only effective in the adoption of babies. The adoption of an older child who already knows his or her birth parents cannot be kept closed.
1.How many adoption types are mentioned in the passage?
A. 2. B. 3. C. 4. D. 5.
2.Which of the following statements is TRUE about the closed adoption?
A. The birth parents may have indirect contact with the adoptive parents.
B. The biological parents may often go to see their birth child.
C. No information about the biological parents is given to the adoptive parents.
D. Generally speaking, the adoptive parents do not know the birth parents’ identities.
3.Suppose someone adopts a child and his biological parents often get contact with the child by telephone. We can call this adoption _____.
A. a closed adoption B. an open adoption
C. a semi-open adoption D. a semi-closed adoption
4.From the passage, we know adoption is _____.
A. where a child is brought up by the government
B. where a child is legally sent abroad by the birth parents
C. where a child is legally placed with adoptive parents
D. where a child is sent to live with the children whose parents have died
高二英语阅读理解中等难度题查看答案及解析
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Tourism wasn’t as important as it is today. In the past, only people with a good deal of money could travel on holidays to other countries. More people travel today than in the past because there is a growing middle class in many parts of the world; that is to say, people now have more money for travel. Special plane fares(费用) for tourists make travel less expensive and more attractive than ever before. One person doesn’t travel for the same reason as another. But most people enjoy seeing countries that are different from their own. They also like to meet new people and to taste new food.
Tourism causes many changes in a country and in people’s lives. People build new hotels and restaurants and train native men and women as guides to show visitors interesting places. There’re new nightclubs and other amusements. International tourism is clearly a big business.
1.In the old days _________ could travel to other countries.
A. boys and girls, men or women, young or old
B. either kings or queens
C. both the poor and the rich
D. nobody but those who had money
2.More people travel today than in the past because______________.
A. people have become interested in traveling
B. traveling today is easier than in the past
C. people now have spare money for travel
D. great changes have taken place in the world
3. What makes travel more attractive than before?
A. Travel by air to other countries is much cheaper today.
B. More guides are being trained to show beautiful spots.
C. Modern telegraph lines make travel less expensive.
D. New hotels and restaurants have been built.
4.Which of the following statements is true according to the article?
A. Tourism won’t bring any changes in people’s minds.
B. People have some trouble in making journey.
C. With the development of tourism, great changes have taken place in many parts in the world.
D. Tourism causes only some changes in clothing.
高二英语阅读理解简单题查看答案及解析