About twenty years ago, Jan Carlzon had just been named the CEO of Scandinavian Airlines. His company was in trouble. They had just been _________ by a consumer poll（民意测验）as the _________ airline company in the world. Last in _________, last in dependability（可靠性）, and last in profits as a percentage of sales. Yet, one year later, in the same poll, they were ranked number one in all three _________. What happened?
Carlzon had decided to _________ what he thought was the most _________ issue—serving the customer. He wanted to keep it simple: Identify every contact between the _________ and the employees, and treat that contact as “a moment of truth”.
He set out to let his people know the importance of that _________—the captain, the ticket agent, the baggage handler, the flight attendant. “Every moment, every contact,” he said, “ must be as pleasant, and as _________ as possible.” He figured that he had about ten million customers each year, and __________ each customer made contact with five of his people for __________ fifteen seconds each time. __________, in his mind, these fifty million contacts, fifteen seconds at a time, would __________ the fate of his company.
He set out to __________ his vision（愿景）with his twenty thousand employees. He knew the key was to empower（授权）the front line. Let them make the decision and take __________, because they were employees of Scandinavian Airlines during those fifteen seconds. He then had twenty thousand people who were inspired and __________ to go because they paid special attention to one important thing—making every moment __________.
From the story we can see that a leader’s job is to __________ the future and see the organization, not as it is, __________ as it should be. Only by fulfilling his __________ can his men achieve his goal.
1.A. informed B. calculated C. ranked D. settled
2.A. strongest B. fairest C. biggest D. worst
3.A. culture B. service C. politics D. fortune
4.A. shapes B. categories C. species D. industries
5.A. set aside B. take over C. focus on D. turn up
6.A. important B. complex C. terrible D. careful
7.A. leaders B. researchers C. managers D. customers
8.A. invention B. moment C. prize D. salary
9.A. incredible B. traditional C. memorable D. imaginative
10.A. on average B. in advance C. at present D. by accident
11.A. approximately B. occasionally C. compulsorily D. potentially
12.A. Otherwise B. Besides C. Therefore D. Instead
13.A. propose B. determine C. recognize D. appoint
14.A. share B. comment C. criticize D. appreciate
15.A. exercise B. delight C. action D. office
16.A. disappointed B. ready C. courageous D. impatient
17.A. grow B. operate C. flow D. count
18.A. knock into B. run into C. break into D. look into
19.A. but B. or C. and D. so
20.A. trip B. job C. trade D. law
高二英语完形填空困难题
About twenty years ago, Jan Carlzon had just been named the CEO of Scandinavian Airlines. His company was in trouble. They had just been _________ by a consumer poll（民意测验）as the _________ airline company in the world. Last in _________, last in dependability（可靠性）, and last in profits as a percentage of sales. Yet, one year later, in the same poll, they were ranked number one in all three _________. What happened?
Carlzon had decided to _________ what he thought was the most _________ issue—serving the customer. He wanted to keep it simple: Identify every contact between the _________ and the employees, and treat that contact as “a moment of truth”.
He set out to let his people know the importance of that _________—the captain, the ticket agent, the baggage handler, the flight attendant. “Every moment, every contact,” he said, “ must be as pleasant, and as _________ as possible.” He figured that he had about ten million customers each year, and __________ each customer made contact with five of his people for __________ fifteen seconds each time. __________, in his mind, these fifty million contacts, fifteen seconds at a time, would __________ the fate of his company.
He set out to __________ his vision（愿景）with his twenty thousand employees. He knew the key was to empower（授权）the front line. Let them make the decision and take __________, because they were employees of Scandinavian Airlines during those fifteen seconds. He then had twenty thousand people who were inspired and __________ to go because they paid special attention to one important thing—making every moment __________.
From the story we can see that a leader’s job is to __________ the future and see the organization, not as it is, __________ as it should be. Only by fulfilling his __________ can his men achieve his goal.
1.A. informed B. calculated C. ranked D. settled
2.A. strongest B. fairest C. biggest D. worst
3.A. culture B. service C. politics D. fortune
4.A. shapes B. categories C. species D. industries
5.A. set aside B. take over C. focus on D. turn up
6.A. important B. complex C. terrible D. careful
7.A. leaders B. researchers C. managers D. customers
8.A. invention B. moment C. prize D. salary
9.A. incredible B. traditional C. memorable D. imaginative
10.A. on average B. in advance C. at present D. by accident
11.A. approximately B. occasionally C. compulsorily D. potentially
12.A. Otherwise B. Besides C. Therefore D. Instead
13.A. propose B. determine C. recognize D. appoint
14.A. share B. comment C. criticize D. appreciate
15.A. exercise B. delight C. action D. office
16.A. disappointed B. ready C. courageous D. impatient
17.A. grow B. operate C. flow D. count
18.A. knock into B. run into C. break into D. look into
19.A. but B. or C. and D. so
20.A. trip B. job C. trade D. law
高二英语完形填空困难题查看答案及解析
As the prisoner had been ______from the outside world for twenty years, he had no idea what the outside world was like.
A. cut off B. cut away
C. cut out D. cut short
高二英语单项填空简单题查看答案及解析
Just a couple of hours ago, I was on the plane, ready to fly home from London. The flight had been delayed by a few hours so it felt good to be so close to take-off. I had my iPod in place and a new book to read. Then, over the loudspeaker came the pilot’s voice: "The ground crew has found a metal instrument in one tire. We regret that we must cancel this flight."
The passengers’ reactions that announcement led to were interesting. One man close to me began to argue with a flight attendant. A couple in another row complained loudly. A businessman in a black suit actually kicked the seat in front of him. Yet some passengers responded differently. An elderly gentleman smiled as he helped others take their bags down from the overhead compartments (隔间). A teenager, rather than trying to rush off the plane like most of the other passengers, stopped to help a woman with a disability. The lady sitting next to me laughed and said: "Hey, it’s not the end of the world..." before she made a call to her kids and shared her adventure with them. The wisest among us have a remarkable ability to maintain grounded when times get tough.
No life is perfect； mine certainly isn’t. We all must face challenges, both large and small. You and I have the power to choose to rise above the external circumstances. We always have the choice to be strong and kind when things fall apart.
That’s grace under pressure. My seatmate was right — things could have been so much worse. Anyway, I am safe. I have my health. I have two wonderful children. I have work I love and so much to be grateful for. Sure I now have to wait a few hours to catch the next flight home.
1.What caused the passengers’ different reactions directly?
A.The loudspeaker. B.The delay of the flight.
C.The ground crew’s fault. D.The pilot’s announcement.
2.Who turned his anger on the seat?
A.The teenager helping the disabled. B.The old man taking bags down.
C.The man in a dark suit. D.The man close to me.
3.What did the woman sitting next to the author do?
A.She assisted a disabled woman.
B.She made a phone call to her family.
C.She helped others carry their luggage.
D.She told moving stories to her children.
4.What can we learn from the story?
A.Our life is full of ups and downs.
B.It is natural to be scared under pressure.
C.We should help each other in times of difficulty.
D.We should be positive and calm when life is hard.
高二英语阅读理解中等难度题查看答案及解析
Just a couple of hours ago, I was on the plane, ready to fly home from London. The flight had been delayed by a few hours so it felt good to be so close to takeoff. I had my iPod in place and a new book to read. Then, over the loudspeaker came the pilot’s voice: “The ground crew has found a metal instrument in one tire. We regret that we must cancel this flight.”
The passengers’reactions that announcement led to were interesting. One man close to me began to argue with a flight attendant. A couple in another row complained loudly. A businessman in a black suit actually kicked the seat in front of him. Yet some passengers responded differently. An elderly gentleman smiled as he helped others take their bags down from the overhead compartments (行李厢). A teenager, rather than trying to rush off the plane like most of the other passengers, stopped to help a woman with a disability. The lady sitting next to me laughed and said: “Hey, it’s not the end of the world,” before she made a call to her kids and shared her adventure with them. The wisest among us have a remarkable ability to maintain grounded when times get tough.
No life is perfect; mine certainly isn’t. We all must face challenges, both large and small. You and I have the power to choose to rise above the external circumstances. We always have the choice to be strong and kind when things fall apart.
That’s grace under pressure. My seatmate was right—things could have been so much worse. Anyway, I am safe. I have my health. I have two wonderful children. I have work I love and so much to be grateful for. Sure I now have to wait a few hours to catch the next flight home.
1.What caused the passengers’ different reactions?
A. The loudspeaker.
B. The delay of the flight.
C. The ground crew’s fault.
D. The pilot’s announcement.
2.Who turned his anger on the seat?
A. The teenager helping the disabled.
B. The old man taking bags down.
C. The man in a dark suit.
D. The man close to me.
3.What did the woman sitting next to the author do?
A. She assisted a disabled woman.
B. She made a phone call to her family.
C. She helped others carry their luggage.
D. She told moving stories to her children.
4.What can we learn from the story?
A. Our life is full of ups and downs.
B. It is natural to be scared under pressure.
C. We should help each other in times of difficulty.
D. We should be positive and calm when life is hard.
高二英语阅读理解中等难度题查看答案及解析
The 2012 London Olympics had enough problems to worry about. But one more has just been added --- a communications blackout caused by solar storms.
After a period of calm within the Sun, scientists have detected the signs of a fresh cycle of sunspots that could peak in 2012, just in time for the arrival of the Olympic torch in London.
Now scientists believe that this peak could result in vast solar explosions that could throw billions of tons of charged matter towards the Earth, causing strong solar storms that could jam the telecommunications (通信) satellites and interact links sending five Olympic broadcast from London.
“The Sun’s activity has a strong influence on the Earth. The Olympics could be in the middle of the next solar maximum which could affect the functions of communications satellites,” said Professor Richard Harrison, head of space physics at the Rutherford Appleton Laboratory in Oxfordshire.
At the peak of the cycle, violent outbursts called coronal mass ejections (日冕物质抛射) occur in the Sun’s atmosphere, throwing out great quantities of electrically-charged (带电) matter. “A coronal mass ejection can carry a billion tons of solar material into space at over a million kilometers per hour. Such events can expose astronauts to a deadly amount, can disable satellites, cause power failures on Earth and disturb communications,” Professor Harrison added. The risk is greatest during a solar maximum when there is the greatest number of sunspots.
Next week in America, NASA is scheduled to launch a satellite for monitoring solar activity called the Solar Dynamics Observatory (SDO), which will take images of the Sun that are 10 times clearer than the most advanced televisions available.
The Rutherford Appleton Laboratory helped to make the high-tech cameras that will capture images of the solar flares (太阳耀斑) and explosions as they occur.
Professor Richard Holdaway, the lab’s director, said that the SDO should be able to provide early warning of a solar flare or explosion big enough to affect satellite communications on Earth “If we have advance warning, we’ll be able to reduce the damage. What you don’t want is things switching off for a week with no idea of what’s caused the problem,” he said.
1.
The phrase underlined part in paragraph one most probably refers to _______ during the 2012 Olympics.
A. the state of the Olympic torch being put out
B. the failure of broadcasting systems
C. the transportation breakdown in London
D. the destruction of weather satellites
2.
What can be inferred about the solar activity described in the passage?
A. The most deadly matter from the corona falls onto Earth.
B. The solar storm peak occurs in the middle of each cycle.
C. It takes several seconds for the charged matter to reach Earth.
D. The number of sunspots decreases after coronal mass ejections.
3.
Which of the following might be the best title of the passage?
A. Solar Storms: An Invisible Killer
B. Solar Storms: Earth Environment in Danger
C. Solar Storms: Threatening the Human Race
D. Solar Storms: Human Activities to Be Troubled
高二英语阅读理解简单题查看答案及解析
I will probably remember one June day seven years ago for the rest of my life. My father had been complaining that my brother and I were watching too much TV, but we ignored him. Then one day we came home and the television was gone.
When I asked my father about the missing TV, he said watching television was a waste of time. Without it, we would have time for other things.
I decided he was wrong. Is there life without TV? How can we spend the week without all those shows and soaps? I was sure my life would be boring without TV, I used my best debating skills to argue with him, but he would not give in.
However, I found other ways to spend my time finally, Each day I ran around the street. This reminded me of my love for athletics, which I still enjoy. I joined Volunteers, and I built lasting friendships. Most importantly, I discovered an artistic world I never knew. I started taking art contests, and was shocked when I won. Then I took piano lessons. I began to like listening to AM radio, reading news magazines.
Living without TV has taught me how to manage my time, so that I can do many things in one day. I am proud to have learned I don’t need television.
Looking back, I think my father did the right thing. “You are smart. You could do anything that you put your heart to.” he used to say. He believed in us. His actions showed me a much more colorful side of life without TV and the value of having a goal and sticking to it.
1.My father was angry and took the television away because _______.
A. we asked him to do so
B. my brother and I did not need it
C. he needed some money
D. my brother and I watched too much TV
2.What did I do after the TV was missing?
A. I went to my friend’s house to watch TV.
B. I stayed at home all day.
C. I asked my father to buy a new television.
D. I did many useful things.
3._______ is NOT what I did after the TV was missing?
A. Running around the street
B. Sleeping day in and day out
C. Listening to the radio
D. Taking art contests
4.The author mainly tells us that _______.
A. life without TV can be very colorful
B. life would be boring without TV
C. people can’t spend the week without shows and soaps
D. watching television was a waste of time
高二英语阅读理解困难题查看答案及解析
The 2012 London Olympics had enough problems to worry about. But one more has just been added -- a communications blackout caused by solar storms.
After a period of calm within the Sun, scientists have detected the signs of a flesh cycle of sunspots that could peak in 2012, just in time for the arrival of the Olympic torch in London.
Now scientists believe that this peak could result in vast solar explosions that could throw billions of tons of charged matter towards the Earth, causing strong solar storms that could jam the telecommunications satellites and interact links sending five Olympic broadcast from London.
"The Sun's activity has a strong influence on the Earth. The Olympics could be in the middle of the next solar maximum which could affect the functions of communications satellites," said Professor Richard Harrison, head of space physics at the Rutherford Appleton Laboratory in Oxfordshire.
At the peak of the cycle, violent outbursts called coronal mass ejections (日冕物质抛射) occur in the Sun's atmosphere, throwing out great quantities of electrically-charged matter. "A coronal mass ejection can carry a billion tons of solar material into space at over a million kilometres per hour. Such events can expose astronauts to a deadly amount, can disable satellites, cause power failures on Earth and disturb communications," Professor Harrison added. The risk is the greatest during a solar maximum when there is the greatest number of sunspots.
Next week in America, NASA is scheduled to launch a satellite for monitoring solar activity called the Solar Dynamics Observatory (SDO), which will take images of the Sun that are 10 times clearer than the most advanced televisions available.
The Rutherford Appleton Laboratory helped to make the high-tech cameras that will capture images of the solar flares (太阳耀斑) and explosions as they occur.
Professor Richard Harrison, the lab's director, said that the SDO should be able to provide early warning of a solar flare or explosion big enough to affect satellite communications on Earth "If we have advanced warning, we'll be able to reduce the damage. What you don't want is things switching off for a week with no idea of what's caused the problem," he said.
1.The phrase "communications blackout" in paragraph 1 most probably refers to____________ during the 2012 Olympics.
| A．the extinguishing of the Olympic torch |
| B．the collapse of broadcasting systems |
| C．the transportation breakdown in London |
| D．the destruction of weather satellites |
2.According to the passage, scientists are convinced that __________.
| A．the sun’s activities have little to do with the earth |
| B．the London Olympic broadcasting will be possibly influenced by the 2012 peak of sunspots |
| C．the 2012 Olympic Games are during the solar maximum of throwing out greatest number of sunspots |
| D．solar explosion will cause strong storms on the earth |
3.What can be inferred about the solar activity described in the passage?
| A．The most fatal matter from the corona falls onto Earth. |
| B．The solar storm peak occurs in the middle of each cycle. |
| C．It takes several seconds for the charged matter to reach Earth. |
| D．The number of sunspots declines after coronal mass ejections. |
4.According to the passage, NASA will launch a satellite to _________.
| A．take images of the solar system |
| B．provide early warning of thunderstorms |
| C．keep track of solar activities |
| D．improve the communications on Earth |
5.Which of the following might be the best title of the passage?
| A．Solar Storms: An Invisible Killer |
| B．Solar Storms: Earth Environment in Danger |
| C．Solar Storms: Threatening the Human Race |
| D．Solar Storms: Human Activities to Be Troubled |
高二英语阅读理解困难题查看答案及解析
Although they just met for the first time, they talked _____ they had been friends for many years.
A．as if B．even if C．such as D．so long as
高二英语单项填空中等难度题查看答案及解析
The secret to eating less and being happy about it may have been cracked years ago—by McDonald’s. According to a new study from Cornell University’s Food and Brand Lab, small non-food rewards—like the toys in McDonald’s Happy Meals—stimulate the same reward centers in the brain as food does.
The researchers, led by Martin Reimann, carried out a series of experiments to see if people would choose a smaller meal if it was paired with a non-food item.
They found that the majority of both kids and adults opted for a half-sized portion when combined with a prize. Both options were priced the same.
Even more interesting is that the promise of a future reward was enough to make adults choose the smaller portion. One of the prizes used was a lottery ticket（彩票）, with a S10, $50 or $100 payout, and this was as effective as a tangible gift in persuading people to eat less.
“The fact that participants were willing to substitute part of a food item for the mere prospect of a relatively small monetary award is interesting,” says Reimann.
He theorizes that it is the emotional component of these intangible prizes that make them effective. In fact, vaguely-stated possibilities of winning a prize were more effective than options with hard odds included.
“One explanation for this finding is that possible awards may be more emotionally provoking than certainty awards,” says Reimann. “The uncertainty of winning provides added attraction and desirability through emotional ‘thrills.’ The possibility of receiving an award also produces a state of hope—a state that is in itself psychologically rewarding.” In other words, there’s a reason why people like to gamble.
How might this knowledge be used to help people eat more healthily?
One possibility is a healthy option that offers the chance to win a spa（温泉疗养）weekend. Or maybe the reward of a half-sized portion could be a half-sized dessert to be claimed only on a future date. That would get you back in the restaurant—and make you eat a little less.
1.What do we learn about McDonald’s inclusion of toys in its Happy Meals?
A.It may shed light on people's desire to crack a secret.
B.It has proved to be key to McDonald’s business success.
C.It appeals to kid’s curiosity to find out what is hidden inside.
D.It may be a pleasant way for kids to reduce their food intake.
2.What is the finding of the researchers led by Martin Reimann?
A.Reducing food intake is not that difficult if people go to McDonald’s more.
B.Most kids and adults don’t actually feel hungry when they eat half of their meal.
C.Eating a smaller portion of food does good to the health of kids and adults alike.
D.Most kids and adults would choose a smaller meal that came with a non-food item.
3.What is most interesting in Martin Reimann’s finding?
A.Kids preferred an award in the form of money to one in the form of a toy.
B.Adults chose the smaller portion on the mere promise of a future award.
C.Both kids and adults felt satisfied with only half of their meal portions.
D.Neither children nor adults could resist the temptation of a free toy.
4.How does Martin Reimann interpret his finding?
A.The emotional component of the prizes is at work.
B.People now care more about quality than quantity.
C.People prefer certain awards to possible awards.
D.The desire for a future reward is overwhelming.
5.What can we infer from Martin Reimann’s finding?
A.People should eat much less if they wish to stay healthy and happy.
B.More fast food restaurants are likely to follow McDonald’s example.
C.We can lead people to eat less while helping the restaurant business.
D.More studies are needed to find out the impact of emotion on behavior.
高二英语阅读理解中等难度题查看答案及解析
I had an experience some years ago, which taught me something about the ways in which people make a bad situation worse by blaming themselves. One January, I had to hold two funerals on successive days for two elderly women in my community. Both had died “full of years”, as the Bible would say. Their homes happened to be near each other, so I paid condolence(吊唁) calls on the two families on the same afternoon.
At the first home, the son of the deceased（亡故的）woman said to me, “If only I sent my mother to Florida and gotten her out of this cold and snow, she would be alive today. It’s my fault that she died. ”At the second home, the son of the other deceased woman said, “If only I hadn’t insisted on my mother’s going to Florida, she would be alive today. That long airplane ride, the sudden change of climate, was more than she could take. It’s my fault that she’s dead.”
You see that any time there is a death, the survivors will feel guilty. Because the course of action they took turned out bad, they believe that the opposite course keeping Mother at home, putting off the operation would have turned out better. After all, how could it have turned out any worse?
There seem to be two elements involved in our willingness to feel guilty. The first is our pressing need to believe that the world makes sense, that there is a cause for every effect and a reason for everything that happens. That leads us to find patterns and connections both where they really exist and where they exist only in our minds.
The second element is the view that we are the cause of what happens, especially the bad things that happen. It seems to be a short step from believing that every event has a cause to believing that every disaster is our fault. The roots of this feeling may lie in our childhood.
A baby comes to think that the world exists to meet his needs, and that he makes everything happen in it. He wakes up in the morning and summons the rest of the world to his tasks. He cries, and someone comes to attend to him. When he is hungry, people feed him, and when he is wet, people change him. Very often, we do not completely outgrow that childish view that our wishes cause things to happen.
1.The author had to conduct the two women’s funerals probably because____.
| A．he was minister of the local church | B．he wanted to comfort the two families |
| C．he was an official from the community | D．he had great pity for the deceased |
2.People feel guilty for the death of their loved ones because ____.
| A．they couldn’t find a better way to express their sorrow. |
| B．they had neglected the natural course of events |
| C．they believed that they were responsible |
| D．they didn’t know things often turn in the opposite direction |
3.According to the passage, the underlined part in paragraph 4 probably means that _____
| A．everything in the world is predetermined |
| B．there’s an explanation for everything in the world |
| C．the world can be interpreted in different ways |
| D．we have to be sensible in order to understand the world |
4. What’s the idea of the message?
| A．Life and death is an unsolved mystery |
| B．Never feel guilty all the time because not every disaster is our fault |
| C．Every story should have a happy ending |
| D．In general, the survivors will feel guilty about the people who passed away |
高二英语阅读理解中等难度题查看答案及解析