It was wrong of you to ________from all your friends who helped you when you were in trouble．
A．break away B．break down C．break into D．break out
高二英语单项填空简单题
It was wrong of you to ________from all your friends who helped you when you were in trouble．
A．break away B．break down C．break into D．break out
高二英语单项填空简单题查看答案及解析
No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 1.
1.You should listen actively to what the customer has to say by maintaining comfortable eye contact. 2.
2. 3. It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or you’ll do something about his complaint.
3.Talk with the client and discover the best means to resolve his problem. 4. In this case it’s important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.
4.A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.
5.Create a procedure for recording different types of customer complaints. 5.
A. They are a valuable source of information to determine various root causes that need to be addressed within your company.
B. You should also show your customer that you do understand him by giving full attention.
C. When you have received a complaint, you should apologize for the failure the customer has identified.
D. Listen to your customer’s complaints and you can improve your service.
E. So it’s important to learn to deal with customer complaints efficiently.
F. Don’t feel ashamed of the failure in your service or products.
G. There will be times when you’ll be unable to resolve the issue immediately.
高二英语七选五中等难度题查看答案及解析
—______ you got to know my telephone number?
—Through a friend of yours.
A．How was it B．How was it that
C．Was it how that D．How did
高二英语单项填空中等难度题查看答案及解析
––Who would you rather _____ your graduation ceremony tomorrow, your parents or friends?
––All of them.
A. will have attended B. have attended C. attended D. to attend
高二英语单项填空困难题查看答案及解析
It’s never too late to admit that you are in the wrong. Being humans, we all need to know the art of ________. Look back with ________ and think how often you’ve judged roughly, said unkind things, and pushed yourself ahead at the ________ of a friend. Then count the occasions when you indicated clearly and truly that you were ________. A bit frightening, isn’t it? It is frightening because some deep wisdom ________ us knows that when even a small wrong has been committed, some mysterious moral feeling is disturbed; and it stays out of ________ until fault is acknowledged and ________ expressed.
I remember a doctor friend, Clarence Lieb, telling me about a man who came to him with a variety of ________: headaches, insomnia and stomach trouble. No physical cause could be ________. Finally Dr. Lieb said to the man, “________ you tell me what’s worrying you, I can’t help you.”
After some ________, the man confessed that, as executor (执行人) of his father’s will, he had been ________ his brother, who lived abroad, of his inheritance (继承权). Then and there the ________ old doctor made the man ________ to his brother asking for forgiveness and enclosing a cheque as the first step in restoring their good ________. He then went with him to the mailbox in the corridor (走廊). As the letter disappeared, the man burst into ________. “Thank you,” he said, “I think I’m ________.” And he was.
A heartfelt apology can not only heal a damage relationship but also make it ________. If you can think of someone who ________ an apology from you, someone you have wronged, or judged too roughly, or just neglected, do something about ________ right now.
1.A. apologizing B. expressing C. speaking D. explaining
2.A. truth B. honesty C. value D. pleasure
3.A. loss B. price C. failure D. expense
4.A. bad B. sad C. sorry D. surprised
5.A. for B. with C. about D. in
6.A. problem B. balance C. heart D. trouble
7.A. regret B. interest C. care D. kindness
8.A. shows B. complaints C. signs D. questions
9.A. trusted B. tested C. examined D. found
10.A. Whether B. Unless C. When D. Until
11.A. decision B. recalling C. hesitation D. remembering
12.A. cheating B. lying C. telling D. taking
13.A. wise B. eager C. puzzled D. excited
14.A. travel B. apologize C. write D. express
15.A. relation B. condition C. situation D. attention
16.A. smiles B. crying C. laughing D. tears
17.A. treated B. cured C. caught D. arrested
18.A. harder B. wider C. warmer D. stronger
19.A. needs B. deserves C. requires D. requests
20.A. him B. these C. it D. one
高二英语完形填空中等难度题查看答案及解析
Who cares if money can’t buy you love? But it can still be your best friend forever．That’s one of the surprising findings in a new research paper, “The Power of Money”，published in me journal Psychological Science．
Like any best friend forever，money demonstrated to researchers its ability to soothe us，reduce our sense of social exclusion and even reduce life’s painful moments．
“I was surprised” says Katherine Vohs，one of the researchers and professor at the University of Minnesota’s Carlson School of Management．“The findings were surprising because no one had connected the meaning of money to pain．The money wasn’t buying the subjects more friends；it was only psychologically helpful.”
In the research ,students were told they would be participating in a test of finger dexterity(敏捷度)．One group was given some paper money to count，while the other group was given blank pieces of paper．Once the counting was complete, all the test subjects were asked to dip their fingers into bowls of water heated to 122 degrees—roughly the temperature of a very hot bath．
Result? Those who had been counting money reported less pain than those who had not．Subjects also were asked about their feelings．Those who handled actual money reported feeling stronger even 10 minutes after they put down the cash．
Combined with previous experiments，the findings confirmed what researchers have long doubted，that money acts as a general panacea(万能药)in the brain，giving us social self-confidence and reducing physical pain without having to spend a dime on aspirin．
But can we get the same effect by using credit cards? “No，credit cards do not have the same effect，” Vohs says．“They are scary for most people，and they in fact represent debt m many ways．”The findings could have an interesting effect in the business world, where recent trends have been to issue non-monetary rewards and bonuses instead of what was thought of as “cold, hard cash”．
1.The underlined word “soothe” in Paragraph 2 is the closest in meaning to“____________” .
A．encourage B．remind C．calm D．trust
2.What’s Katherine Vohs’s attitude towards the result of the study?
A．He found it totally unexpected．
B．He had no doubt about it．
C．He thought it needed further experiments．
D．He thought it was not convincing．
3.What do we know about the students involved in the study?
A．They were divided into two groups according to their ages．
B．One group was given paper money while the other was given coins．
C．They were holding the money while dipping fingers into hot water．
D．Both groups were asked to dip fingers into hot water．
4.We can 1earn from the passage that_________．
A．the effect of money can only last until we put it down
B．money is both psychologically and socially helpful to us
C．the result of the research hasn’t been confirmed（证实） by experts
D．credit cards have the same effect on us as money
5.The last paragraph suggests that___________．
A．the recent trend in the business world is to give cash as rewards
B．employers should give non-monetary rewards to employees
C．cash is a better way to reward employees than credit cards
D．more and more employees prefer non-monetary rewards to cash
高二英语阅读理解中等难度题查看答案及解析
Starting a new school term is always exciting. It is a chance to see all of your friends again. But most exciting of all, the new term is an opportunity to take up new hobbies. As you know, it is common in Britain for students to take up new hobbies after the Christmas holidays. Promising to begin something new is a common New Year resolution for many school teenagers.
Most schools offer different kinds of hobby classes. Students take them in their free periods or after school. Some classes you have to pay for and others are free of charge. For example, I once took a free Wednesday evening gymnastics class that my school offered. But when I learnt how to play the drum my parents had to pay for the lesson, and they did so, like most parents, without any complaint.
The most popular extra classes at my school were piano lessons and drama club: Both classes offered exams students could take. Because the extra classes may take up much time of the students, students with many hobbies sometimes felt more stressed than those without any. But they could enjoy their life better than those who didn't foster (培养) any hobbies at school. For example, they could build up good friendship with the persons who shared the common interest with them. Most important of all, the students with hobbies left school with many extra skills.
Frankly speaking, I haven't continued any of the hobbies I began at school. But I have never regretted taking them. After all, my best friend today is someone whom I met in my gymnastics class. The reason why we are still keeping in close touch with each other is that we have much in common.
1.The first paragraph suggests that it's children's nature .
A. to value friendship
B. to make a promise easily
C. to copy others' behavior
D. to be curious about the new
2.The author's parents' attitude to hobby classes might be that of .
A. approval B. doubt C. unconcern D. disapproval
3.What is the biggest benefit children can get from taking up a new hobby?
A. They can enjoy a good time.
B. They can learn extra skills.
C. They can make more friends.
D. They will have things to share.
4.From the author's experience, we can learn that .
A. free hobby classes are very popular
B. hobbies are a way of making friends
C. we must be careful when choosing a hobby
D. hobby classes may not last a long time
5.What is the purpose of the passage?
A. To introduce some hobby classes at school.
B. To tell readers how to choose hobby classes.
C. To encourage readers to take up new hobbies.
D. To report a trend among British school children.
高二英语阅读理解中等难度题查看答案及解析
Mr. Brown’s horse was stolen at night. All of his friends were very sorry about it and came to see him together. After they had been told about it, one of them said, “Why did not you lock the door of your stable (马房)that night? I think it is your fault.”
“You aren’t deaf, are you?” the second man said, “Didn’t you hear anything at that moment? The thief must have driven the beast out of the gate, and couldn’t have carried it on his back.”
“I agree with them!” Blamed the third, “How careless you are! Every evening before I go to bed, I lock my stable first and hide the key in my box. Why didn’t you do so?”
The more they said, the more excited they became. At last Mr. Brown couldn’t bear it any more and said, “I am glad that you have come to see me. But none of you would help me either look for my horse or catch the thief. Do you think that it’s all my fault? Why don’t you blame the thief?
1. The first man thought it’s Mr. Brown’s fault because _______.
A. let the door open B. locked the door
C. had the door unlocked D. had the horse locked up
2. The second man thought Mr. Brown _________________.
was a deafB. was very careful
C. must hear something when the thief stole the horse
D. couldn’t hear anything at that time
3. The third man thought ________________.
A. the horse must be driven out B. Mr. Brown did hide his key in his box
C. Mr. Brown wasn’t blamed by the third D. Mr. Brown wasn’t careful.
4. The more his friends said the more Mr. Brown ______________.
A. became excited B got angry C could bear D blamed them
5.____________ should be blamed.
A. Mr. Brown B his friends C The thief D All of them
高二英语阅读理解简单题查看答案及解析
To Whom It May Concern:
Your address was forwarded to us by How to Magazine. All of us here think The International Institute of Not Doing Much is the best organization in the world. You know how to avoid unnecessary activities!
As a matter of fact, we closely followed the advice in your article. First, we replaced all our telephones with carrier pigeons. Simply removing the jingle of telephones and replacing them with the pleasant sounds of birds has had a remarkable effect on everyone. Besides, birds are cheaper than telephone service. After all, we are a business. We have to think of the bottom line. As a side benefit, the birds also fertilize the lawn outside the new employees’ sauna(桑拿房).
Next, we sold the computers off to Stab, Grab, Grit, and Nasty, a firm of lawyers nearby. Our electricity bill went way down. Big savings! The boss is impressed. We have completely embraced paper technology. Now that we all use pencils, doodling is on the increase, and the quality of pencil woman ship is impressive, as you can tell from my handwriting in this letter. By the way, if you can, please send this letter back to us. We can erase and reuse it. Just tie it to Maggie’s leg and she’ll know where to take it.
Now it’s very calm and quiet here. You can notice the difference. No more loud chatter on the telephones! All we hear is the scratching of pencil on paper, the sound of pigeons, and the delivery of inter-office correspondence by paper airplane.
Wonderful! I’ve always wanted to work for an insurance company ever since I was a little girl. Now it’s perfect.
Sincerely yours,
Eleanor Lightly
Spokeswoman and Company Hair Stylist
ABC Activity Insurance: insure against overdoing it
1.Which of the following best describes the life the author is leading?
A. A simple, slow-paced life. B. A life of hard work and security.
C. A religious, peasant-like life. D. A life away from paper and pencils.
2.Where is Eleanor’s letter sent to?
A. How to Magazine.
B. ABC Activity Insurance Company.
C. Stab, Grab, Grit, and Nasty Law Firm.
D. The International Institute of Not Doing Much.
3.Which of the following is practiced in the author’s company?
A. Replacing the manual work system with modern technology.
B. Turning off lights in the daytime to save electricity.
C. Recycling paper resources whenever possible.
D. Buying birds and pets as company for the staff.
4.What is true about Maggie?
A. She works as a manager in the author’s company.
B. She sometimes helps fertilize the lawn outside the sauna.
C. She often helps with inter-office correspondence using e-mail.
D. Her handwriting has improved a lot after entering the company.
高二英语阅读理解中等难度题查看答案及解析
We all know that water is tasteless. But it happens from time to time: you pick up the bottle of water you didn’t finish yesterday, and it tastes strange. Most often, you tend to drop the bottle in the trash bin, believing that the water has gone bad. But is it true?
According to Time, of course not, taste has little to do with quality of water.
According to Time, when water is exposed to the air for 12 hours, carbon dioxide interacts with the H2O in the water, and the pH value lowers slightly. As a result, the water has a different taste.
“But it’s most likely safe to drink,” Norwegian expert Truls Krogh told Science Nordic. “If the water is covered and of good quality to start with, in principle it can last a thousand years. That’s because when water is fresh, it contains little organic matter. As long as water is held in clean glasses or bottles, no pollutants will enter it to harm our health.”
People in countries like the US, the UK and Australia usually drink tap water. According to Time, if tap water is drunk within six months, the chlorine (氯气) in the water will be enough to kill any bacteria and keep it safe to drink.
However, there are also some exceptions. If you accidentally put your fingers into water or store water in unclean containers day after day, microorganism (微生物) will enter the water.
With the help of surrounding temperature, and sunlight streaming through windows, these microorganisms multiply quickly. Sooner or later, the water will be in the charge of the unfriendly bacteria. And if you drink the water too often, then you’re more likely to be ill.
And what about water in plastic bottles? Heat and plastic are a bad combination, US researcher Kellogg Schwab stresses. When plastic bottles are used at high temperatures, they produce a chemical called BPA. BPA is something that affects hormones (荷尔蒙) and research has tentatively linked it to “several health damage, including heart disease and cancer”, Time reported.
Schwab suggests replacing disposable (一次性的) plastic bottles with the refillable containers made of metal or glass to deal with BPA.
1.The purpose of the first paragraph is to ________________.
A. show an example B. draw a conclusion
C. analyze a phenomenon D. introduce a topic
2.Which of the following may Truls Krogh agree?
A. If the water tastes different, we shouldn’t drink it.
B. The water held in a clean container is likely safe to drink.
C. Although kept fresh, water may still have much organic matter.
D. Covered water can last for a thousand years.
3.What can we infer from the passage?
A. BPA does little harm to our health.
B. Tap water is always safe to drink.
C. Microorganisms are easy to produce in the heat.
D. Disposable plastic bottles have been banned already.
4.What can be the best title of the passage?
A. Why Water is Tasteless B. How to Get Clean Water
C. Does Water Really Go Bad? D. Learn to Protect Water
高二英语阅读理解困难题查看答案及解析