72 hours in Beijing
Traveling to China is no longer a luxury for many foreign passport holders. The Chinese government has permitted a 72-hour visa-free policy that offers access to visitors from 53 countries including the US, France and Austria. Let’s start with the capital of China, Beijing. Here’s a pick of the best in Beijing!
Mutianyu Great Wall
Your trip to Beijing isn’t really complete without seeing one of the "New Seven Wonders of the World", the Great Wall of China, The Mutianyu section of the Great Wall is by far the most well-preserved of all. Taking a one-hour bus ride, Mutianyu would be your ideal location for a half-day of hiking away from the large crowds in the city.
Also, the authorities have allowed tourists to paint graffiti on a specific section of the Great Wall since 2014. The Great Wall was designated (把…定名为) a UNESCO World Heritage site in 1987.
Summer Palace
Located in northwestern Beijing, the Summer Palace is by far the city’s most well-preserved royal park. With its huge lake and hilltop views, the palace offers you a pastoral escape into the landscape of traditional Chinese paintings. The Summer Palace was added to the UNESCO World Heritage List in 1998.
798Art Zone
This would be on the top of my list! Named after the 798 factory that was built in the 1950s, the art zone is home to various galleries, design studios, art exhibition spaces, fashionable shops and bars. You could easily spend half your day wandering around the complex, feeling the contrast of the present and the past.
Sichuan Provincial Restaurant
While in Beijing, apart from trying the city’s best-known Peking duck, the Sichuan provincial restaurant is one of places where you can enjoy regional delicious food. It offers one of China’s eight great cuisines, Sichuan, which ranges from Mapo tofu to spicy chicken.
1.How does the author describe Mutianyu Great Wall?
A.Tourists need a half-day to arrive there.
B.Tourists are allowed to paint graffiti anywhere.
C.It is the most well-preserved part of the Great Wall.
D.It was named a UNESCO World Heritage site 20 years ago.
2.Where would you go first if you were the author?
A.Mutianyu Great Wall. B.Summer Palace.
C.798Art Zone. D.Sichuan Provincial Restaurant.
3.Who does the author intend the passage for?
A.The tourists who prefer to travel for free.
B.The foreigners to stay in Beijing for 3 days.
C.The visitors coming from every corner of China.
D.The foreigners coming to Beijing for the first time.
高三英语阅读理解简单题
72 Hours in Beijing
Traveling to China is no longer a luxury for many foreign passport holders. The Chinese government has permitted a 72-hour visa-free policy that offers access to visitors from 53 countries including the US, France and Austria. Let’s start with the capital of China, Beijing. Here’s a pick of the best in Beijing!
Mutianyu Great Wall
Your trip to Beijing isn’t really complete without seeing one of the “New Seven Wonders of the World”, the Great Wall of China. The Mutianyu section of the Great Wall is by far the most well-preserved of all. Taking a one-hour bus ride Mutianyu would be your ideal location for a half day of hiking away from the large crowds in the city. Also the authorities have allowed tourists to paint graffiti on a specific section of the Great Wall since 2014. The Great Wall was designated a UNESCO World Heritage site in 1987.
798 Art Zone
This would be on the top of my list! Named after the 798 factory that was built in the 1950s. The art zone is home to various galleries, design studios, art exhibition spaces, fashionable shops and bars. You could easily spend half your day wandering around the complex, feeling the contrast of the present and the past.
Summer Palace
Located in northwestern Beijing, the Summer Palace is by far the city’s most well-preserved royal park. With its huge lake and hilltop views, the palace offers you a pastoral escape into the landscape of traditional Chinese paintings. The Summer Palace was added to the UNESCO World Heritage List in 1998.
Sichuan Provincial Restaurant
While in Beijing, apart from trying the city’s best-known Peking duck the Sichuan provincial restaurant is one of the places where you can enjoy regional delicious food. It offers one of China’s eight great cuisines, Sichuan, which ranges from Mapo tofu to spicy chicken.
1.Which of the following is true about the Mutianyu Great Wall?
A.You can paint graffiti anywhere.
B.You need a half day to get there.
C.It was designated a UNESCO World Heritage site in 2014.
D.It is the most well-preserved part of the Great Wall.
2.When was the Summer Palace added to the UNESCO World Heritage List?
A.In1950. B.In 1987. C.In 1998. D.In 2014.
3.Which place is the author’s first choice when visiting Beijing?
A.Mutianyu Great Wall. B.Summer Palace.
C.798 Art Zone. D.Sichuan Provincial Restaurant.
高三英语阅读理解简单题查看答案及解析
72 hours in Beijing
Traveling to China is no longer a luxury for many foreign passport holders. The Chinese government has permitted a 72-hour visa-free policy that offers access to visitors from 53 countries including the US, France and Austria. Let’s start with the capital of China, Beijing. Here’s a pick of the best in Beijing!
Mutianyu Great Wall
Your trip to Beijing isn’t really complete without seeing one of the "New Seven Wonders of the World", the Great Wall of China, The Mutianyu section of the Great Wall is by far the most well-preserved of all. Taking a one-hour bus ride, Mutianyu would be your ideal location for a half-day of hiking away from the large crowds in the city.
Also, the authorities have allowed tourists to paint graffiti on a specific section of the Great Wall since 2014. The Great Wall was designated (把…定名为) a UNESCO World Heritage site in 1987.
Summer Palace
Located in northwestern Beijing, the Summer Palace is by far the city’s most well-preserved royal park. With its huge lake and hilltop views, the palace offers you a pastoral escape into the landscape of traditional Chinese paintings. The Summer Palace was added to the UNESCO World Heritage List in 1998.
798Art Zone
This would be on the top of my list! Named after the 798 factory that was built in the 1950s, the art zone is home to various galleries, design studios, art exhibition spaces, fashionable shops and bars. You could easily spend half your day wandering around the complex, feeling the contrast of the present and the past.
Sichuan Provincial Restaurant
While in Beijing, apart from trying the city’s best-known Peking duck, the Sichuan provincial restaurant is one of places where you can enjoy regional delicious food. It offers one of China’s eight great cuisines, Sichuan, which ranges from Mapo tofu to spicy chicken.
1.How does the author describe Mutianyu Great Wall?
A.Tourists need a half-day to arrive there.
B.Tourists are allowed to paint graffiti anywhere.
C.It is the most well-preserved part of the Great Wall.
D.It was named a UNESCO World Heritage site 20 years ago.
2.Where would you go first if you were the author?
A.Mutianyu Great Wall. B.Summer Palace.
C.798Art Zone. D.Sichuan Provincial Restaurant.
3.Who does the author intend the passage for?
A.The tourists who prefer to travel for free.
B.The foreigners to stay in Beijing for 3 days.
C.The visitors coming from every corner of China.
D.The foreigners coming to Beijing for the first time.
高三英语阅读理解简单题查看答案及解析
D
Annual holidays have become a luxury and are no longer a staple of family life, according to government research.
A getaway of a week or more is no longer considered essential by many families and is often beyond their reach, said the analysis of what parents and children say they really need. Fashionable clothes for the children, expensive birthday parties and lots of toys are also on the list of luxuries families don’t have to have. Instead, recession-hit parents are thinking of the future, and the things they want for their children centre around learning to behave properly, good education and good health.
Their picture of what a family ought to have includes a space to eat together away from the television, plenty of fruit and vegetables, and bicycles so children can get exercise.
The breakdown of necessities and luxuries was prepared by researchers from the Department for Work and Pensions(DWP) who were trying to establish an up-to-date picture of what parents say they really need.
Their findings show how families have scaled down their expectations in the face of economic difficulties — how parents are now concentrating their attention and money firmly on the long-term interests of their children. Many believe that while it is vital for a family to do things together, day trips or weekend breaks are enough.
Spending on furniture or decorating the house was also considered luxurious, unless the state of the home was so bad it became difficult to invite visitors in.
Instead, researchers said: A family home should have an area where the family can eat together, not on their laps in front of a television. Families should be able to go on outings, overnight trips and possibly short holiday: the fact of being able to share these experiences is more important than the precise activity and its cost.
71. It can be inferred that ______________.
A. a week or more holiday is considered beyond many families’ reach
B. children hardly ever need fashionable clothes and lots of toys
C. what a family should have is basic things that they must have
D. annual holidays were once considered necessary and vital
72. In the opinion of most parents, _____________.
A. families can watch TV together in order to keep up their relationship
B. day trips or weekend breaks are enough for families to share experiences
C. their expectations should be increased in the face of economic difficulties
D. a week’s holiday is an essential minimum during the financial crisis
73. Which of the following is TRUE of the researchers from the DWP?
A. They confirm many families still need at least a week away on holiday each year.
B. They learn it is insignificant for a family to do things with each other regularly.
C. They want to know what parents really need in the face of economic difficulties.
D. They found spending on furniture or decorating the house was thought valuable.
74. We can conclude from the last paragraph____________.
A. being able to share experiences is important for families
B. a family needs at least a week away on holiday each year
C. a family home should have a comfortable area to watch TV
D. going on outings and overnight trips is wasting time for families
75. What does the author mainly discuss in the text?
A. Cycling is very important for children’s health.
B. Family holidays once a year have become a luxury.
C. It is vital for parents to eat together with children.
D. Parents are concerned with children’s future.
高三英语阅读理解简单题查看答案及解析
Annual holidays have become a luxury and are no longer a staple of family life, according to government research.
A getaway of a week or more is no longer considered essential by many families and is often beyond their reach, said the analysis of what parents and children say they really need.Fashionable clothes for the children, expensive birthday parties and lots of toys are also on the list of luxuries families don’t have to have.Instead, recession-hit parents are thinking of the future, and the things they want for their children centre around learning to behave properly, good education and good health.
Their picture of what a family ought to have includes a space to eat together away from the television, plenty of fruit and vegetables, and bicycles so children can get exercise.
The breakdown of necessities and luxuries was prepared by researchers from the Department for Work and Pensions(DWP) who were trying to establish an up-to-date picture of what parents say they really need.
Their findings show how families have scaled down their expectations in the face of economic difficulties — how parents are now concentrating their attention and money firmly on the long-term interests of their children.Many believe that while it is vital for a family to do things together, day trips or weekend breaks are enough.
Spending on furniture or decorating the house was also considered luxurious, unless the state of the home was so bad it became difficult to invite visitors in.
Instead, researchers said: A family home should have an area where the family can eat together, not on their laps in front of a television.Families should be able to go on outings, overnight trips and possibly short holiday: the fact of being able to share these experiences is more important than the precise activity and its cost.
1.It can be inferred that ______________.
A.a week or more holiday is considered beyond many families’ reach
B.children hardly ever need fashionable clothes and lots of toys
C.what a family should have is basic things that they must have
D.annual holidays were once considered necessary and vital
2.In the opinion of most parents, _____________.
A.families can watch TV together in order to keep up their relationship
B.day trips or weekend breaks are enough for families to share experiences
C.their expectations should be increased in the face of economic difficulties
D.a week’s holiday is an essential minimum during the financial crisis
3.Which of the following is TRUE of the researchers from the DWP?
A.They confirm many families still need at least a week away on holiday each year.
B.They learn it is insignificant for a family to do things with each other regularly.
C.They want to know what parents really need in the face of economic difficulties.
D.They found spending on furniture or decorating the house was thought valuable.
4.We can conclude from the last paragraph____________.
A.being able to share experiences is important for families
B.a family needs at least a week away on holiday each year
C.a family home should have a comfortable area to watch TV
D.going on outings and overnight trips is wasting time for families
5.What does the author mainly discuss in the text?
A.Cycling is very important for children’s health.
B.Family holidays once a year have become a luxury.
C.It is vital for parents to eat together with children.
D.Parents are concerned with children’s future.
高三英语阅读理解中等难度题查看答案及解析
Tokyo - Drivers in China are no longer in a hurry to own Toyota Motor Corp's cars.
Neil Hu, a sales manager at a Toyota dealership in Beijing, said he has stopped charging a 5,000 yuan ($732) premium to customers who want to skip the waiting list for RAV4 sport- utility vehicles. He took the initiative after the Japanese carmaker recalled 75,552 of the SUVs in China last month to fix gas pedals that may stick.
"I heard the situation in the US is pretty bad for Toyota," Hu said. "The recall has impacted us as well."
Toyota, which grew more slowly than competitors in China in 2009, will likely lose more market share and see a decline in local profit margin this year, analysts say. The carmaker has relied on a reputation for quality and safety to sell high margin, mid- to large-size models even as the world's biggest auto market shifts to cheaper, smaller cars, encouraged by government incentives.
With Toyota's brand damaged by global recalls of millions of vehicles, profit margins for its SUVs and Camry and Crown sedans may shrink, said Ashvin Chotai, London-based managing director of Intelligence Automotive Asia Ltd, an industry consultant.
"With this recall saga, Toyota's premium pricing power in China is gone," Chotai said. "Toyota's cars don't have enough good value for money."
Toyota has lost $24.5 billion in market capitalization this year as it recalled over 8 million cars globally to fix defects linked to unintended acceleration. The company faces at least 118 class actions in the US and at least 36 individual lawsuits claiming deaths and injuries caused by sudden acceleration of Toyota or Lexus vehicles.
Toyota President Akio Toyoda flew directly to Beijing on March 2 to apologize for the vehicle defects, after attending US Congressional hearings about the recalls in Washington. He skipped Europe's Geneva auto show, underscoring the growing importance of the Chinese market.
Toyota rose for a fifth straight day in Tokyo, advancing 0.9 percent to 3,580 yen as of 9:44 am local time. The carmaker's shares have fallen 7.7 percent this year.
The company's February China sales rose 30 percent to 45,400 vehicles, underperforming the overall passenger-car.
1.According to the passage, why did Toyota carmaker recall their cars in China last month? _____________
A.Because it faced law suits in the US |
B.Because there were problems with the cars. |
C.Because of the importance of the Chinese market |
D.Because the customers are not satisfied with the charging of a 5,000 Yuan premium. |
2.What does the underlined phrase“take the initiative” mean?
A.took the advice | B.changed his mind | C.took the action | D.made the decision |
3.Why did Toyota president Akio Toyota skip Europe’s Geneva auto show?
A.Because he did not think it important |
B.Because he was not satisfied with the hearing in the US |
C.Because he attached importance to the Chinese Market |
D.Because he needed to make an apology to Chinese |
4.After the global recalls of millions vehicles, Toyota will be impacted in the following aspects, EXCEPT_________.
A.Its brand will be damaged |
B.Its profit margins will shrink |
C.It will have to face law suits |
D.The president will be fired |
5.Where can read the passage? __________
A.newspaper |
B.magazine |
C.encyclopedia |
D.a school book |
高三英语阅读理解简单题查看答案及解析
No longer in the pink
The world is going to have to start thinking thoroughly to save its coral reefs. Corals are comeback creatures. As the world froze and melted and sea levels rose and fell over 30,000 years, Australia's Great Barrier Reef, which is roughly the size of Italy, died and revived five times. But now, thanks to human activity, corals face the most complex mixture of conditions they have yet had to deal with.
According to the Intergovernmental Panel on Climate Change, a rise in global temperatures of 1.5°C relative to pre-industrial times could cause coral reefs to decline by 70-90%. When waters become unusually warm, corals throw out the algae, leaving reefs a ghostly white. This ''bleaching'' is happening five times as often as it did in the 1970s.
Corals need protection from local sources of harm. Their ecosystems suffer from coastal currents, whether dirty water or waste from farms. Plastic and other rubbish block sunlight and spread aggressive bacteria. Governments need to carry out tighter rules on these industries, such as tougher local building codes, and to put more effort into strengthening rules against overfishing.
Many reefs that have been damaged could benefit from restoration. Coral's biodiversity offers hope, because the same coral will grow differently under different conditions. Corals of the western Pacific near Indonesia, for example, can survive higher temperatures than the same species in the eastern Pacific near Hawaii.
Stronger measures to fight against the larger threats corals face should also attract more research. Shading reefs using a polymer film as a sunscreen to cool them is under discussion for parts of the Great Barrier Reef. Other schemes to help corals involve genetic engineering, selective breeding and brightening the clouds in the sky above an area of the reef by spraying salt into the lowest ones, so that they turn away more of the sun's energy. These measures may sound extreme, but people need to get used to thinking big. Dealing with the problems caused by climate change will call for some far-reaching ideas.
1.Thorough thinking is needed to save the coral reefs because __________.
A.corals have come back in the Great Barrier Reef in Australia
B.corals are frozen and melted five times over 30,000 years
C.corals are strong enough to survive human activity
D.human activity are threatening the condition of coral reefs
2.The underlined word ''bleaching'' most probably means _______.
A.warming B.throwing out
C.whitening D.dying
3.Corals are being damaged by the following local sources EXCEPT ___________.
A.coastal water flows B.more sunlight
C.waste from farms D.bad bacteria
4.Some extreme solutions to saving corals are mentioned in the passage in order to ______.
A.encourage people to come up with more ideas
B.introduce some advanced technological progress
C.raise people's awareness of protecting the environment
D.warn people of the threats and risks corals are facing
高三英语阅读理解中等难度题查看答案及解析
The position of children in American family and society is no longer what it is used to be. The _36__ family in colonial North America was mainly concerned with survival and 37 that, its own economic prosperity, Thus, children were __38__ in terms of their productivity, and they played the role of producer quite early, Until they fulfilled this role, their position in the family was one of the subordination(附属).
With the __39__ of the society, the position of the children in the family and in the society became more important. In the complex and technological society that the United States has become, each member must fulfill a number of personal and occupational roles and be in contact with many other members. __40__ , viewing children as necessary members of society means that they are __41__ more as people in their own right than as those of the family is reflected in various laws __42__ the rights of children and in the social and public welfare programs.
This new __43__ of children and the frequent contact between the members of society has also __44_ an increasing interest in child-raising techniques. People today spend much time seeking the proper way to __45__ children.
Nowadays, the socialization of the child in the United States is a two-way transaction(事务) between parents and child __46___ a one-way, parent-to-child training program. As a consequence, socializing child and __47__ with them over a long period of time is for parents a mixture of pleasure, satisfaction, and problems
1.A. poor B. ordinary C. happy D. wealthy
2.A. except B. for C. beyond D. through
3.A. supported B. received C. encouraged D. valued
4.A. movement B. achievement C. development D. requirement
5.A. Besides B. However C. Instead D. Therefore
6.A. admired B. regarded C. made D. respected
7.A. enjoying B. preventing C. considering D. protecting
8.A. view B. faith C. world D. study
9.A. led in B. brought in C. resulted in D. taken in
10.A. nurse B. praise C. understand D. raise
11.A. more than B. rather than C. better than D. less than
12.A. talking B. living C. playing D. discussing
高三英语完型填空中等难度题查看答案及解析
In the more and more competitive scrvice industry , it is no longer enough to promise customrr satisfaction. Today , customer “delighi” is what companies are trying to achieve in or order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New llenges for customer care have come when peoplecan obtain goods and services through telephone call centers and the Intemet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customet feel they know you and that you can trest— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be camed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regntlar customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an aplogy and an explanation of why the service did not meet usual standards with empathy (for example,“I know how you must feel”) , and possible solutions (replacement , compensation or whatever faimess suggests best meets the case).
Airlines face some of the tourhest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ,unclaimed luggage and technieal problems .
For British Airways staff , a winning telephone style is considercd vital in handling the large volume of calls about bookings and flight times . They are trained to answer quickly ,with their name , job title and a “we are here to help” attitude. The company has investod heavily in information technology to make sure that infomation is available instantly on scren.
British Airways also says its customer care policies are applied within the company and staff are
taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.
1.
We can learn from Paragraph 2 that ________.
A. complaining customers are hard to satisfy
B. unsatisfied customers receive better service
C. Satisfied customers catch more attention
D. well-treated customers promote business
2.
The writer mentions “phone rage”(Paragraph 3) to show that ________.
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more attention
D. customers rely on their phones to obtain services
3.
What does the writer recommend to create delight?
A. Calling customers regularly B. Giving a “thank you” note.
C. Delivering a quicker service D. Promising more gifts.
4.
If a manager should show his empathy (Paragraph6), what would he probably say?
A.“I know how upset you must be.” B.“I appreciate your understanding.”
C. “I’m sorry for the delay.” D.“I know it’s our fault.”
5.
Customer delight is important for airlines because ________.
A. their telephone style remains anchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
6.
Which of the following is conveyed in this article?
A. Face-to-face service creatcs comfortable feelings among customers.
B. Companies that promise more will naturally attract more customers.
C. A company should promise less but do more in a competitive market.
D. Customer delight is more important for airlines than for banks.
高三英语阅读理解中等难度题查看答案及解析
In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.
Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .
For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of disappointment.
1.We can learn from Paragraph 2 that ________.
A.complaining customers are hard to satisfy |
B.unsatisfied customers receive better service |
C.Satisfied customers catch more attention |
D.well-treated customers promote business |
2.The writer mentions “phone rage”(Paragraph 3) to show that ________.
A.customers often use phones to express their anger |
B.people still prefer to buy goods online |
C.customer care becomes more demanding. |
D.customers rely on their phones to obtain services |
3.If a manager should show his empathy (Paragraph6), what would he probably say?
A.“I know how upset you must be.” |
B.“I appreciate your understanding.” |
C.“I’m sorry for the delay.” |
D.“I know it’s our fault.” |
4. Customer delight is important for airlines because ________.
A.their telephone style remains unchanged |
B.they are more likely to meet with complaints |
C.the services cost them a lot of money |
D.the policies can be applied to their staff |
5.Which of the following is conveyed in this article?
A.Face-to-face service creates comfortable feelings among customers. |
B.Companies that promise more will naturally attract more customers. |
C.A company should promise less but do more in a competitive market. |
D.Customer delight is more important for airlines than for banks. |
高三英语阅读理解中等难度题查看答案及解析
China is no longer ___ a production base; it is also one of the most important consumer
markets.
A. partly B. merely G. shortly D. totally
高三英语单项填空中等难度题查看答案及解析