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Knowledge Management

Thanks to advances in computers, modem means of communication and the Internet, information has become easier to obtain. It is now much more significant in our daily lives.

Organizations believe that having better information leads to better decision making. 1. Too much information makes it difficult to decide which pieces of information are useful in making the best decisions and which are not. Selecting and obtaining the right information and using it well can give an organisation a competitive advantage. This is how the field of “knowledge management” ,or KM, arose.

2. In fact, we need to distinguish between data, information and knowledge. Some concrete examples can help. Looking at the daily transactions of a shop, I may see that 12 units of product X have been sold this month—that is an interesting piece of data. 3. I can change this data into valuable information if I know that 20 units of product X were sold the previous month— this informs me that sales in that item have dropped. So data + context = information. Now, based on my years of experience working in the shop and my familiarity with my costumers, I can use my knowledge to decide whether I should order more of the same product or not.

4. The first is the activity of obtaining the best information. This often relies on technology, such as powerful computers, to filter or store information. 5. So, knowledge can flow easily through the organization. The other part is the more human side, which focuses on employees exploiting (利用)the information to create competitive advantage for the organization.

Companies that adopt KM strategies believe that they will achieve better results because they exploit the potential of both modem technological advances and good old-fashioned experience.

A.Therefore, KM can be divided into two parts.

B.It also relies on good networks of communication.

C.And it is being adopted by more and more businesses today.

D.In order to understand what KM is, it is necessary to define it.

E.But I cannot make a decision based on it because it lacks context.

F.My insight tells me that after a while my customers will go back to buying product X.

G.However, with greater access to information comes the problem of information overload.

高三英语七选五中等难度题

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