No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. __1.__.
You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2.__.
__3._.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.
Talk with the client and discover the best means to resolve his problem. __4.__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.
A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.
Create a procedure for recording different types of customer complaints. __5.__.
A. Listen to your customer’s complaints and you can improve your service.
B. There will be times when you’ll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root causes that need to be addressed within your company.
E. So it’s important to learn to deal with customer complaints efficiently.
F. Don’t feel ashamed of the failure in your service or products.
G. You should also show your customer that you do understand him by giving full attention.
高三英语七选五中等难度题
No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. __1.__.
You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2.__.
__3._.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.
Talk with the client and discover the best means to resolve his problem. __4.__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.
A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.
Create a procedure for recording different types of customer complaints. __5.__.
A. Listen to your customer’s complaints and you can improve your service.
B. There will be times when you’ll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root causes that need to be addressed within your company.
E. So it’s important to learn to deal with customer complaints efficiently.
F. Don’t feel ashamed of the failure in your service or products.
G. You should also show your customer that you do understand him by giving full attention.
高三英语七选五中等难度题查看答案及解析
No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 1. Firstly, you should listen actively to what the customer has said by maintaining comfortable eye contact. 2.
Secondly, 3. It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.
Thirdly, talk with the client and discover the best means to resolve his problem. 4.
In this case it’s important to let your customer know an estimation of how long it will take to take action on his complaint.
Fourthly, a simple “Thank you”is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.
Finally, create a procedure for recording different types of customer complaints. 5.
A. Listen to your customer’s complaints and you can improve your service.
B. There will be times when you’ll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root causes that need to be addressed within your company.
E. So it’s important to learn to deal with customers’ complaints efficiently.
F. Don't feel ashamed of the failure in your service or product.
G. You should also show your customer that you do understand him by giving full attention.
高三英语七选五困难题查看答案及解析
七选五
No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. _1.__.
You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2.__.
__3.__.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.
Talk with the client and discover the best means to resolve his problem. _4.__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.
A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.
Create a procedure for recording different types of customer complaints. __5.__.
A. Listen to your customer’s complaints and you can improve your service.
B. There will be times when you’ll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root causes that need to be addressed within your company.
E. So it’s important to learn to deal with customer complaints efficiently.
F. Don’t feel ashamed of the failure in your service or products.
G. You should also show your customer that you do understand him by giving full attention.
高三英语七选五中等难度题查看答案及解析
Role models are powerful. No matter what stage of life you’re at, it’s good to have someone who encourages you to be the best version of yourself. Recent winners of national commendations mean we have a wider range of possible role models.
As part of the celebration of the 70th anniversary of the founding of the People’s Republic of China (PRC), President Xi Jinping signed a presidential decree (主席令) on Sept 17 to award 42 people the Medal of the Republic, the Friendship Medal and national honorary titles, China Daily reported. Recipients come from various backgrounds, including scientists, lawmakers, educators, artists, model workers and six non-Chinese individuals. All have made big contributions to the nation’s construction and development.
Chinese scientist Tu Youyou is one of the eight who were awarded the Medal of the Republic. Tu, who won the 2015 Nobel Prize for her discovery of the malaria drug artemisinin (抗疟药物青蒿素), is the first Chinese citizen to win a Nobel Prize in Physiology or Medicine. She has saved millions of lives worldwide. She has also made important scientific innovation in traditional Chinese medicine.
“It is my dream that Chinese medicine will help us conquer life-threatening diseases worldwide and that people across the globe will enjoy its benefits,” Tu once wrote in the science journal Nature Medicine.
Tu is not the only one who has given her life to the country’s development. Nan Rendong, before his death in 2017, led the research and development of China’s Five-hundred-meter Aperture Spherical Telescope, the world’s largest radio telescope. He worked on the project for more than 20 years. The facility he designed helps humans search for extraterrestrial civilizations (外星文明) and marked a Chinese technological milestone. His contributions to Chinese astronomy earned him the title, “the people’s Scientist.”
Also receiving awards are six foreign friends who have lent their hands to assist with China’s prosperity. Former French Prime Minister Jean-Pierre Raffarin, an honoree of the Friendship Medal, is an advocate of the Belt and Road Initiative. Having worked to strengthen the friendship between French and Chinese people in the past decades, he told Xinhua that he is “sincerely pleased” with the honor. “To work for this friendship is to work for peace,” Raffarin said.
Thanks to the great efforts made by these heroic figures, we can live in a prosperous and peaceful country. Hopefully these role models can also light the way for future nation buildings.
1.What’s the main purpose of the article?
A.To express thanks to national heroes.
B.To tell readers what makes a good role model.
C.To describe the national honorary titles awarded recently.
D.To introduce some of the people who won national awards.
2.What do we know about Tu Youyou?
A.She is the only woman to be awarded the Medal of the Republic.
B.She won a Nobel Prize for her discovery of artemisinin 2017.
C.She has helped millions of people around the world defeat malaria.
D.She has helped traditional Chinese medicine gain popularity worldwide.
3.Nan Rendong was awarded for his contributions in the field of________.
A.Medicine B.agriculture
C.astronomy D.education
4.Why did Jean-Pierre Raffarin receive an award?
A.He introduced Chinese education To France.
B.He has helped improve China-France relations.
C.He has organized many cultural activities in China.
D.He has devoted himself to China’s economic development.
高三英语阅读理解中等难度题查看答案及解析
He has made up his mind to____________his dream no matter what difficulties he may run into.
A.hug B.realize C.reach D.touch
高三英语单项填空简单题查看答案及解析
一Julia,you look upset.What's up?
…The computer break down at this busy hour.I have lots of typing to do.
A.should B.can
C.may D.must
高三英语单项填空中等难度题查看答案及解析
Tim: Hi, Susan. I've been wondering when I'd run into you. What are busy with?
Susan: Nice to meet you here, Tim. I'm buying some Christmas gifts for those 1. work with me, but it's really 2. headache?
Tim: Maybe I could give you some advice. Firstly, you should consider 3. (divide) them into different groups. Who are the people that are your friends as well as your workmates and who are the people you do not know well 4. see pretty much daily.
Susan: OK, then 5. should I do?
Tim: For the friends, you want to buy 6. personal gifts. Chocolate, for example.
Susan: This is what I always give, but I know one of my friends, Mary, is 7. a diet.
Tim: Does she like fruit or coffee? Anyway, think the gift that you know your friend likes.
Susan: Well, I think fruit is helpful to keep 8. (health). What about others?
Tim: You can send them cards.
Susan: Christmas cards?
Tim: Yes, you can afford them. More 9. (important), it reminds them that you're thinking of them.
Susan: Thank you for your suggestion, Tim. You 10. (help) me out.
高三英语填空题中等难度题查看答案及解析
____he does has nothing to do with me.
A.whatever | B.No matter what | C.That | D.If |
高三英语单项填空简单题查看答案及解析
Introduction to Piano
No matter what you do in life, it’s always important to start with the basics. Taught by experienced musician Dennis Dykstra, this class will give beginning piano learners an introduction to the keyboard, keys, scales, chords, melodies, and note reading. This class is combined with adult class.
Brinton ( Beg. , Ages 8-17 )…# 487919
Sat. , Apr. 13---Jun 1, 10:30 AM---12 PM
$56 Residents / $112 Non-residents
Guitar Lesson
Learn basic chords, notes, and different strumming (弹奏) techniques. Strum your way to fun. Bring your own guitar. Classes are combined with youth guitar classes.
Brinton ( Beg./ Int. , Ages 12-17 ) …# 37623
Sat. , Apr. 13 –-- Jun.1, 2 PM --- 3:30 PM
$110 Residents / $220 Non-residents
Hip Hop Culture & Modern Dance
Hip hop is a dance form that has origins in New York’s folk culture and has become popularized by the entertainment industry. The steps evolve from tap, jazz & belly dance. The class will consist of clean hip hop music techniques, steps and a routine.
Hamilton( Ages 6-12 )…# 38475
Tue. , Apr, 16---Jun 4, 7 PM --- 8 PM
$18 Residents / $36 Non-residents
Science of Magic and Fantastic Fliers
This super science sampler introduces participants to two hot topics: magic and flight! In science of magic, participants learn the science behind illusions, mind reading and perform a magic escape! Amaze and amuse friends.
In fantastic fliers, participants will fly through flight and aerodynamics ( 空气运动学 ) basics. Discover the four forces that affect flight. Make and test various plane designs to see these forces in action! Not suitable for free or reduced fees.
Jueau ( Ages 4-12 )… #370956
Mon. , Feb. 4, 5:30 PM --- 7:30 PM
$80 Residents / $160 Non-residents
1.The activity Introduction to Piano is intended for those ______.
A. who just begin to learn how to play the piano
B. who are experienced in playing the piano
C. who show interest in teaching the piano lessons
D. who are willing to make the piano for musicians
2.If Mary’s son is 5 years old, she may choose ______ for him.
A. Guitar Lesson
B. Science of Magic and Fantastic Fliers
C. Hip Hop Culture & Modern Dance
D. Introduction to Piano
3.The underlined word “evolve” in the passage is closest in meaning to “______”.
A. die B. develop C. escape D. reduce
4.If you want to learn how to play the guitar, you have to go at ______.
A. 10:30 AM---12 PM B. 5:30 PM --- 7:30 PM
C. 2 PM --- 3:30 PM D. 7 PM --- 8 PM
高三英语阅读理解中等难度题查看答案及解析
The CEO of the company is a position ____ many abilities are required to deal with all types of problems.
A. which B. that C. when D. where
高三英语单项填空中等难度题查看答案及解析