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Do you remember last summer, when angry travelers were urging the government to do something about airline customer service? Airlines 36  to improve, and they adopted (采用) new standards just before Christmas. 37  as another summer nears, plenty of 38  travelers don’t see much improvement in customer 39  overall.

This month, the Department of Transportation’s (DOT) office will publish its first critical 40  on whether airlines are 41  their promises. One survey suggests problems: the number of 42  to the DOT about the top 10 airlines in the first 43  rose 89% from a year ago .

Hit last summer by passenger complaints and the threat (威慑) of consumer-protection laws by the 44 _, 14 airlines 45  to adopt a set of basic customer-service standards called Customers First . The “12 promises” to passengers were introduced 46  a major effort to improve service. Since then, airlines have been redesigning websites , retraining employees and upgrading technology

Recently, DOT inspector general Kenneth Mead, at McCain’s request, sent 20 examiners to airports to 47  whether each airline is doing what it promised. Mead warns travelers shouldn’t 48  too much. Most of the promises are 49  better communication with customers , not problems with flights .

“Passengers should show more understanding to airlines about their 50  to better air service.” Spokeswoman Shelly Sassoon says. “And when 51  are made, it takes a long time for them to be noticed,” she says.

Now, the efforts may be working. During the first quarter, Delta had the second-lowest rate of complaints among the 52  10 carriers. 53 , its rate, along with other carriers’, is up from last year. McCain and other lawmakers say there may be a 54  to pass new consumer-protection 55 .

1.A. promised         B. managed             C. hoped         D. refused

2.A. So               B. But                 C. Merely       D. Even

3.A. skilled          B. experienced         C. tired             D. puzzled

4.A. flight          B. opinion              C. service          D. travel

5.A. news            B. information         C. doubt             D. article

6.A. honoring        B. making         C. giving            D. improving

7.A. problems        B. travelers           C. passengers        D. complaints

8.A. quarter         B. year                C. month             D. summer

9.A. customer        B. company             C. government        D. public

10.A. wished         B. agreed          C. remembered    D. failed

11.A. to             B. for                 C. as            D. by

12.A. explain        B. discuss         C. discover          D. check

13. A. travel            B. expect         C. complain          D. suggest

14.A. aimed at      B. considered as       C. joined to         D. made from

15.A. difficulty         B. situation           C. reality          D. efforts

16.A. suggestions    B. rules               C. decisions         D. improvements

17.A. large              B. first               C. top          D. bad

18.A. Still          B. Therefore            C. Instead      D. Meanwhile

19.A. possibility        B. need                 C. chance      D. use

20.A. examinations B. service          C. laws             D. reports

高三英语完型填空中等难度题

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