Hurry up! Mark and Carl________ us.
A．expect B．are expecting C．have expected D．will expect
高三英语单项填空中等难度题
Hurry up! Mark and Carl________ us.
A．expect B．are expecting C．have expected D．will expect
高三英语单项填空中等难度题查看答案及解析
(2013·北京，28)Hurry up! Mark and Carl ________ us.
A．expect B．are expecting
C．have expected D．will expect
高三英语单项填空中等难度题查看答案及解析
(2013·北京，28)Hurry up! Mark and Carl ________ us.
A．expect B．are expecting
C．have expected D．will expect
高三英语单项填空中等难度题查看答案及解析
Hurry up! Mark and Carol ________ us.
A. expect B. are expecting
C. have expected D. will expect
高三英语单项填空中等难度题查看答案及解析
(2013·高考北京卷)Hurry up！Mark and Carol________us.
A．expect B．are expecting
C．have expected D．will expect
高三英语单项填空简单题查看答案及解析
Hurry up！Mark and Carol ________ us. (2013·北京，28)
A．expect B．are expecting
C．have expected D．will expect
高三英语单项填空中等难度题查看答案及解析
A great many people are disappointed because of unrealistic expectations.
Walking up to a department store’s cloth counter, a(n)1 young woman said, “I want to buy this material for a new dress. How much does it cost?”
“Only one 2 per yard,” replied the smirking (自鸣得意的) male clerk.
Not to be taken back by the funny words, the woman said,” That’s fine! I’ll take ten yards.”
With 3written all over his face, the clerk 4 measured out and wrapped the cloth, then held it out teasingly,5forward to receive his “6 ”.
The woman got the package quickly from the clerk and pointed to a little old man standing beside her. “Grandpa will pay the bill instead of me,” she 7.
He was no doubt disappointed. But in the course of living, many people are8 when others do not 9their expectations. In order to be happy, some expectations must be dropped. These three particular 10 and unhealthy expectations are some of the main causes:
1. Expect too much11.When others say, “Thank you,” or in any way to show their gratitude, be happy. It is a gift!
2. Expect others to make you happy. They simply cannot do that. Make yourself happy and 12your joy with others.
3. Expect not to be13 . At times, people will simply not come through for you in the way you need.14 them and move on.
Get rid of these three unrealistic expectations and you can begin to expect more 15 right away!
1. A．tricky B．attractive C．ugly D．generous
2. A．kiss B．pay C．dollar D．cent
3. A．happiness B．enjoyment C．expectation D．courage
4. A．hurriedly B．slowly C．patiently D．curiously
5. A．setting B．sitting C．leaning D．taking
6. A．reward B．payment C．bonus D．money
7. A．smiled B．begged C．waved D．thought
8. A．encouraged B．disappointed C．annoyed D．surprised
9. A．live up to B．go against C．go without D．hope for
10. A．reasonable B．proper C．unimportant D．unrealistic
11. A．profit B．kiss C．appreciation D．disappointment
12. A．spare B．share C．make D．control
13. A．put down B．let down C．taken down D．thrown down
14. A．Forgive B．Punish C．Blame D．Praise
15. A．happiness B．encouragement C．excitement D．pride
高三英语完型填空中等难度题查看答案及解析
The players from the whole country are expected to bring us honor in this summer game.
A．selecting B． to select
C．selected D． having selected
高三英语单项填空简单题查看答案及解析
Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronic customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
1.Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers have no easy access to store managers.
C. Few customers believe the service will be improved.
D. Customers would rather relate their unhappy experiences to people around them.
2.What does Paula imply by saying “the shopper must also find a replacement” ?( Para. 4)
A. New customers are bound to replace old ones.
B. Most stores provide the same kind of service.
C. Not complaining to manager causes the shopper some trouble too.
D. It is not likely the shopper can find the same products in other stores.
3.Shop owners often hire moonlighting police as parking attendants so that shoppers________.
A. can stay longer browsing in the store
B. won’t have trouble parking their cars
C. won’t have any worrier about security
D. can find their cars easily after shopping
4.What contributes most to smoothing over issues with customers?
A. Design of store layout.
B. Hiring of efficient employees
C. Huge supply of goods for sale.
D. Manners of the salespeople.
5.To achieve better shopping experiences, customers are advised to ________.
A. exert pressure on stores to improve their service
B. voice their dissatisfaction to store managers directly
C. settle their disputes with stores in a diplomatic
D. shop around and make comparisons between stores
高三英语阅读理解中等难度题查看答案及解析
Most of us are expecting high-quality customer service in our daily life, but actually enjoying a happy purchase is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store, but instead they will alert their friends, relatives, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear complaints, and often find out only when their regular customers decide to frequent their competitors, according to a study jointly conducted by Verde Group and Wharton School.
“Storytelling hurts retailers and entertains consumers,” said Paula Courtney, President of the Verde Group. “The store loses the customer, but the shopper must also find a replacement.”
On average, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every dissatisfied customer, a store will lose up to three more due to negative review. The resulting “snowball effect” can be disastrous to retailers.
According to the research, shoppers who purchased clothing encountered the most problems. Ranked second and third were grocery and electronics customers.
The most common complaints include filled parking lots, cluttered (塞满了的) shelves, overloaded racks, out-of-stock items, long check-out lines, and rude salespeople.
During peak shopping hours, some retailers solved parking problems by getting moonlighting (业余兼职的) local police to work as parking attendants. Some hired flag wavers to direct customers to empty parking spaces. This guidance eliminated the need for customers to circle the parking lot endlessly, and avoided confrontation between those eyeing the same parking space.
Retailers can relieve the headaches by redesigning store layouts, pre-stocking sales items, hiring speedy and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite with angry customers.
“Retailers who’re responsive and friendly are more likely to smooth over issues than those who aren’t so friendly,” said Professor Stephen Hoch. “Maybe something as simple as a greeter at the store entrance would help.”
Customers can also improve future shopping experiences by filing complaints to the retailer, instead of complaining to the rest of the world. Retailers are hard-pressed to improve when they have no idea what is wrong.
1.Why are store managers often the last to hear complaints?
A. Most customers won’t bother to complain even if they have had unhappy experiences.
B. Customers have no easy access to store managers.
C. Few customers believe the service will be improved.
D. Customers would rather relate their unhappy experiences to people around them.
2.What does Paula imply by saying “the shopper must also find a replacement” (Line 2, Para. 4)
A. New customers are bound to replace old ones.
B. Most stores provide the same kind of service.
C. Not complaining to manager causes the shopper some trouble too.
D. It is not likely the shopper can find the same products in other stores.
3.Shop owners often hire moonlighting police as parking attendants so that shoppers________.
A. can stay longer browsing in the store
B. won’t have trouble parking their cars
C. won’t have any worrier about security
D. can find their cars easily after shopping
4.What contributes most to smoothing over issues with customers?
A. Design of store layout.
B. Hiring of efficient employees
C. Huge supply of goods for sale.
D. Manners of the salespeople.
5.To achieve better shopping experiences, customers are advised to ________.
A. exert pressure on stores to improve their service
B. voice their dissatisfaction to store managers directly
C. settle their disputes with stores in a diplomatic
D. shop around and make comparisons between stores
高三英语阅读理解中等难度题查看答案及解析