Most people I meet want to develop more harmo...

Most people I meet want to develop more harmonious and satisfying relationships. But we may not realize that this can only be achieved by partnering with two new and strange allies(盟友)：uncertainty and confusion. Most of us aren’t trained to like confusion or to admit we feel hesitant and uncertain. In our schools and organizations, we place value on sounding certain and confident.

As life continues to speed up, I believe our changing world requires less certainty and far more curiosity. I’m not suggesting we let go of our beliefs, but that we become curious about what someone else believes. As we become open to the disturbing differences, sometimes we discover that another’s way of interpreting the world is actually essential to our survival.

For me, the first step in becoming curious is to admit that I’m not succeeding in figuring things out by myself. If my solutions don’t work as well as I’d like, I take these as signs that it’s time to begin asking others what they think. I try to become a conscious listener, actively listening for differences.

There are many ways to listen for differences. Lately, I’ve been listening for what surprises me. This isn’t easy — I’m accustomed to sitting there, nodding my head as someone voices his opinions. But when I notice what surprises me, I’m able to see my own views more clearly, including my assumptions.

If you’re willing to be disturbed and confused, I recommend you begin a conversation with someone who thinks differently from you. Listen for what’s different and what surprises you. Try to stop the voice of judgement or opinion and just listen. At the end, notice whether you’ve learned something new.

We have the opportunity many times a day to be the one who listens to others and the one who is curious rather than certain. When we listen with fewer judgements, we always develop better relationships with each other. It’s not differences that divide us. It’s our judgements that do. Curiosity and good listening bring us back together.

As I consider partnering with confusion and uncertainty, I’m learning that we don’t have to agree with each other in order to think well together. There is no need for us to be joined at the head. We are already joined by our hearts.

1.According to the passage, when communicating with others, most of us try to behave____.

A. hesitantly and confusedly

B. honestly and harmoniously

C. responsibly and actively

D. confidently and convincingly

2.According to the author, in order to cope with our changing world, we should ______.

A. reconsider traditional beliefs before accepting them.　　

B. learn to interpret other people’s behavior.

C. become more curious about other people’s opinions.

D. try to develop more harmonious relationships with others.

3.What does the passage advise you to do when you hear different ideas?

A. We should let go of our beliefs.

B. We should admit that we are not succeeding in figuring out things.

C. We should be accustomed to sitting there and listening.

D. We should listen and find out the valuable points

69. 4.What do the underlined sentences in the passage imply?

A. We should listen more and judge less.

B. We should make decisions based on sound judgement.

C. Differences among people separate them.　

D. It is important to seek common ground and reserve differences.

5.Which of the following best describes the author’s attitude to uncertainty and confusion?

A. Favorable. 　　 B. Resistant.　 　 C. Curious.　　 D. Doubtful.

高三英语阅读理解中等难度题查看答案及解析

Making friends is a skill. Like most skills, it ____ patience. If you want to meet people and make friends, you must be willing to ____ some action. You must first go where there are people. You won’t make friends staying home　 ____ .

Joining a club or group, talking to those who like the same things ____ you do is much easier. Or join someone　 ____　 some activity.

Many people are ____ when talking to new people. ____ meeting strangers means seeing the unknown. And it’s human nature to feel a bit ____ about the unknown．Most of fears about ____ new people come from doubts about ____ . We imagine other people are ____ us—finding us too tall or too short, too this or too that. But don’t forget that they must be feeling the same way. Try to accept yourself ____ you are, and try to put the other at ease. You’ll both feel more comfortable．

Try to act self-confident ____you don’t feel that way when you ____ a room full of strangers. Walk tall and straight, look at other people directly and ____ .

If you see someone you’d like to ____ , say something. Don’t wait for ____ person to start a talk.

Just meeting someone ____ does not mean that you’ll make friends with that person. ____　 is based on mutual(相互的) likings（兴趣） and “give and take”. It takes time to ____　 friendship.

1.A. costs　　 B. needs　　 C. spends　　 D. wants

2.A. take　　 B. make　　 C. do　　 D. carry

3.A. lonely　　 B. yourself　　 C. alone　　 D. with you

4.A. as　　 B. that　　 C. which　　 D. what

5.A. with　　 B. in　　 C. on　　 D. to

6.A. shy　　 B. excited　　 C. afraid　　 D. worried

7.A. At all　　 B. For all　　 C. In all　　 D. After all

8.A. unhappy　　 B. usual　　 C. upset　　 D. unlucky

9.A. meeting　　 B. talking　　 C. visiting　　 D. speaking

10.A. your self　　 B. himself　　 C. yourselves　　 D. ourselves

11.A. talking　　 B. saying　　 C. judging　　 D. laughing

12.A. like　　 B. as　　 C. what　　 D. that

13.A. even when　　 B. even if　　 C. as if　　 D. what if

14.A. come　　 B. go　　 C. enter　　 D. step to

15.A. laugh　　 B. smile　　 C. cry　　 D. jump

16.A. speak to　　 B. talk about　　 C. say to　　 D. call up

17.A. other　　 B. the other　　 C. another　　 D. others

18.A. old　　 B. young　　 C. new　　 D. little

19.A. Relation　　 B. Friendship　　 C. Connection　　 D. Feeling

20.A. develop　　 B. start　　 C. keep　　 D. change

高三英语完形填空中等难度题查看答案及解析

In the modern world more and more people meet the problem of identity．The most interesting example is that of a so – called “banana”, which refers to an American who has an Asian face but holds Western values．

In Shanghai, there now live a group of people from abroad．They look no different from the locals and speak fluent Chinese or even Shanghai dialect, but when it comes to writing Chinese characters, they are almost illiterate（文盲）．Jack is such an example．He never learned to read or write Chinese characters, which he finds mysterious and difficult．From time to time, he files to the US as he does not feel Shanghai is where he comes from．“But when I am in the States, I feel that’s not my home either,” he said．

At De Gaulle Airport in France, there is a Swiss man who has been living in the waiting – room for a long time because he lost h is passport during his travels．He was refused entry into several countries．But when he was eventually allowed to return to Swizerland, he refused to leave the airport．His reason was very simple—“I am sure who I am．I need no acknowledgement from others,” he said during an interview．For th is reason  he was honored by the Western media as “the Hero of identity．”

As the Internet becomes more and more popular, the problem of identity becomes more serious．In a virtual world, people can have different addresses registered with different names．In the Internet chat room, even one’s gender（性别） is hard to determine．It seems that in the glohal village, people are saying hello every day to each other without knowing whom they are talking to．

What will be the next crisis（危机） of identity? With the development of cloning technology, it might be: who is the real “I”?

1.What does the passage mainly talk about?

A．The importance of identity．

B．The crisis of identity．

C．Differences between Eastern and Western cultures．

D．Difficulty in living in foreign counties．

2.The Swiss man had to live in De Gaulle Airport in France because________．

A．he needed to board a plane at any time

B．he couldn’t afford to live in a hotel

C．he needed others acknowledgement

D．he couldn’t prove who he was

65．A “banana” in the passage is in fact an________．

A．American traveling to Asia                                          B．American keeping Eastern culture

C．American born in Asia                                               D．America – born Asian

3.We can infer from the passage that the author believes________．

A．there will be more problems relating to identity in the future

B．Internet technology helps solve problems of identity

C．only people traveling abroad have problems of identity

D．people don’t need to worry about identity

高三英语阅读理解中等难度题查看答案及解析

The teacher wants his students to know more about modern science and tries hard to develop a（n） ___ about nature among his students．

A．curiosity　　 　　 　 B．habit

C．ability　　　　　　　　 　 D．independence

高三英语单项填空中等难度题查看答案及解析

The teacher wants his students to know more about modern science and tries hard to develop a（n） ___ about nature among his students．

A．curiosity          B．habit               C．ability                  D．independence

高三英语单项填空中等难度题查看答案及解析

In the more and more competitive scrvice industry , it is no longer enough to promise customrr satisfaction. Today , customer “delighi” is what companies are trying to achieve in or order to keep and increase market share.

It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal

New llenges for customer care have come when peoplecan obtain  goods and services through  telephone call centers and the Intemet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.

“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketng at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customet feel they know you and that you can trest— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

Recommended ways of creating customer delight include: under-promising and over-delivering  (saying that a repair will be camed out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regntlar customers ;and always returning calls ,even when they are complaints.

Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an aplogy and an explanation of why the service did not meet usual standards with empathy (for example,“I know how you must feel”) , and possible solutions (replacement , compensation or whatever faimess suggests best meets the case).

Airlines face some of the tourhest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather ,unclaimed luggage and technieal problems .

For British Airways staff , a winning telephone style is considercd vital in handling the large volume of calls about bookings and flight times . They are trained to answer quickly ,with their name , job title and a “we are here to help” attitude. The company has investod heavily in information technology to make sure that infomation is available instantly on scren.

British Airways also says its customer care policies are applied within the company and staff are

taught to regard each other as customers requiring the highest standards of service.

Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other  hand , the more customers are promised, the greater the risk of  disappointment.

1.

We can learn from Paragraph 2 that ________.

A.  complaining customers are hard to satisfy

B.  unsatisfied customers receive better service

C.  Satisfied customers catch more attention

D.  well-treated customers promote business

2.

The writer mentions “phone rage”(Paragraph 3) to show that  ________.

A. customers often use phones to express their anger

B. people still prefer to buy goods online

C. customer care becomes more attention

D. customers rely on their phones to obtain services

3.

What does the writer recommend to create delight?

A. Calling customers regularly    B. Giving a “thank you” note.

C. Delivering a quicker service    D. Promising more gifts.

4.

If a manager should show his empathy (Paragraph6), what would he  probably say?

A.“I know how upset you must be.”   B.“I appreciate your understanding.”

C. “I’m sorry for the delay.”          D.“I know it’s our fault.”

5.

Customer delight is important for airlines because ________.

A. their telephone style remains anchanged

B. they are more likely to meet with complaints

C. the services cost them a lot of money

D. the policies can be applied to their staff

6.

Which of the following is conveyed in this article?

A. Face-to-face service creatcs comfortable feelings among customers.

B. Companies that promise more will naturally attract more customers.

C. A company should promise less but do more in a competitive market.

D. Customer delight is more important for airlines than for banks.

高三英语阅读理解中等难度题查看答案及解析

In the more and more competitive service industry , it is no longer enough to promise customer satisfaction. Today , customer “delight” is what companies are trying to achieve in  order to keep and increase market share.

It is accepted in the marketing industry , and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people : those treated badly will tell their tales of woe to up to 20 people, 80 percent of people who feel their complaints are handled fairly will stay loyal

New challenges for customer care have come when people can obtain  goods and services through  telephone call centers and the Internet. For example , many companies now have to invest(投资)a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls ,being cut off in mid-conversation or left waiting for long periods.

“Many people do not like talking to machines ,”says Dr . Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them .The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”

Recommended ways of creating customer delight include: under-promising and over-delivering  (saying that a repair will be carried out within five hours ,but getting it done within two );replacing a faulty product immediately : throwing in a gift voucher(购物礼卷)as an unexpected “thank you” to regular customers ;and always returning calls ,even when they are complaints.

Aiming for customer delight is all very well , but if services do not reach the high level promised , disappointment or worse will be the result . This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”) , and possible solutions (replacement , compensation or whatever fairness suggests best meets the case).

Airlines face some of the toughest challenges over customer care . Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather , unclaimed luggage and technical problems .

For British Airways staff , a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly , with their name , job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.

British Airways also says its customer care policies are applied within the company and staff  are taught to regard each other as customers requiring the highest standards of service.

Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand , the more customers are promised, the greater the risk of  disappointment.

1.We can learn from Paragraph 2 that ________.

2.The writer mentions “phone rage”(Paragraph 3) to show that ________.

3.If a manager should show his empathy (Paragraph6), what would he probably say?

4. Customer delight is important for airlines because ________.

5.Which of the following is conveyed in this article?

高三英语阅读理解中等难度题查看答案及解析

Want to explore new cultures, meet new people and do something worthwhile at the same time? You can do all the three with Global Development Association(GDA). Whatever stage of life you’re at, wherever you go and whatever project you do in GDA, you’ll create positive changes in a poor and remote community(社区).

We work with volunteers of all ages and backgrounds. Most of our volunteers are aged 17-24. Now we need volunteer managers aged 25-75. They are extremely important in the safe and effective running of our programmes. We have such roles as project managers, mountain leaders, and communication officers.

Depending on which role you choose, you could help to increase a community’s access to safe drinking water, or help to protect valuable local cultures. You might also design an adventure challenge to train young volunteers.

Not only will you help our young volunteers to develop personally, you’ll also learn new skills and increase your cultural awareness. You may have chances to meet new people who’ll become your lifelong friends.

This summer we have both 4-week and 7-week programmes:

GDA ensures that volunteers work with community members and local project partners where our help is needed. All our projects aim to promote the development of poor and remote communities.

There is no other chance like a GDA programme. Join us as a volunteer manager to develop your own skills while bringing benefits to the communities.

Find out more about joining a GDA programme:

Website:www.glodeve.org

Email:humanresources@glodeve.org

1.What is the main responsibility of volunteer managers?

A.To seek local partners. B.To take in young volunteers.

C.To carry out programmes. D.To foster cultural awareness.

2.The programme beginning in August will operate in ________.

A.Egypt B.Algeria C.Kenya D.South Africa

3.The shared goal of GDA’s projects to ________.

A.explore new cultures B.protect the environment

C.gain corporate benefit D.help communities in need

高三英语阅读理解中等难度题查看答案及解析

Most people, when they travel to space, would like to stay in orbit for a few days of more. And this stands to reason, if you’re paying $20,000 for your trip to orbit! Strain order for tourism to reach its full potential there’s going to be a need for orbital accommodation---or space hotels. What would a space hotel actually be like to visit? Hotels in orbit will offer the services you expect from a hotel------private rooms, meals, bars. But they’ll also offer two unique experiences: impressive views----of Earth and space---and the endless entertainment of living in zero gravity---including sports and other activities that make use of this.

The hotels themselves will vary greatly----from being quite simple in the early days to huge luxury structure at a later date. It’s actually surprising that as later as 1997, very few designs for space hotels were published. This is mainly because those who might be expected to design them haven’t expected launch costs to come down far enough to make them possible.

Lots of people who’ve been to space have described vividly what it’s like to live in zero gravity. There are obviously all sort of possibilities for dancing, gymnastics, and zero-G sports. Luckily, you don’t need to sleep much living in zero gravity, so you’ll have plenty of time for relaxing by hanging out in a bar with a window looking down at the turning Earth below.

Of course all good things have come to an end. Unfortunately, And so after a few days you’ll find yourself heading back enough you’ll be much more expert at exercising in zero gravity than you were when you arrived. You’ll be thinking how soon you can save up enough to get back up again---or maybe you should change jobs to get to work in an orbiting hotel.

1.When traveling in space, most people would like to stay in orbit for a few days because _______.

2.Which of the following is a unique experience that space hotels will offer?

3.Which of the following is not discussed in the passage?

4.This passage is mainly about ________.

高三英语阅读理解简单题查看答案及解析

Ask most people anywhere in the world what they want out of life and the reply will probably be: “to be happy.” Ed Deiner, an American psychology professor, has spent his whole professional life studying what makes people happy, comparing levels of happiness between cultures and trying to find out exactly why we enjoy ourselves.

Many people would say that this question does not need an answer. But Professor Deiner has one anyway. “If you’re a cheerful, happy person, your marriage is more likely to last, and you’re more likely to make money and be successful at your job. On average, happy people have stronger immune systems, and there is some evidence that they live longer.”

So who are the world’s happiest people? It depends on how the word is defined. There is individual happiness, the sense of joy we get when we do something we like. But there is also the feeling of satisfaction we get when we know that others respect us and approve of how we behave. According to Professor Deiner, the Western world pursues individual happiness while Asia prefers mutual satisfaction.

“In the West, the individualistic culture means that your mood matters much more than it does in the East. People ask themselves if they are doing what is fun or interesting. They become unhappy when they can’t do any of these things. If you ask people from Japan or China if they are happy, they tend to look at what has gone wrong in their lives. If not much has gone wrong, then they are satisfied.”

People from Spain and other Spanish-speaking countries had the happiest culture, Professor Deiner found. “The biggest cultural difference is to do with pride and shame. Hispanic (西班牙语言的) cultures report much more pride and much less shame than others.”

Income also made a big difference to people’s happiness, but only at the lowest levels. Average income earners in the US were much happier than people in poverty. But millionaires were only a little bit happier than people on average incomes. It seems that money makes us happy when we have enough to feel secure.

1.According to the passage, happy people enjoy the following benefits EXCEPT ______.

A. a long marriage

B. better health

C. profession success

D. respect from others

2.In Professor Deiner’s opinion, ______.

A. Asians focus more on others’ respect and approval than westerners

B. Westerners care more about mutual satisfaction than Asians

C. Asians have a culture to enjoy individual happiness

D. Westerners value individual happiness as much as mutual satisfaction

3.What can be inferred from the fifth paragraph?

A. Hispanic cultures lay stress on pride and shame.

B. Spanish people take too much pride in themselves.

C. Attitude towards pride and shame results in Spanish happiness.

D. If you are from Spain, you are the happiest.

4.In the last paragraph, the author seems to tell us ______.

A. poor people enjoy the same happiness as millionaires.

B. the higher income one gets, the happier life he lives

C. enough money can make us feel safe and happy

D. average income earners live the happiest life

5.The passage mainly discusses______.

A. Hispanic cultures

B. reasons for happiness

C. the happiest culture

D. benefits of happiness

高三英语阅读理解中等难度题查看答案及解析