When people find out that the product they bo...

When people find out that the product they bought is unsatisfying or in some other way does not live up to the manufacturer’s claims , the first step is to present the warranty , or any other records which might help , at the store of purchase . In most cases , this action will produce results . However , if it does not , there are various means the consumer may use to gain satisfaction . A simple and common method used by many consumers is to complain directly to the store manager . In general , the “ higher up ” his or her complaint , the faster he or she can expect it to be settled . In such a case , it is usually settled in the consumer’s favor , assuming he or she has a just claim . Consumers should complain in person whenever possible , but if they cannot get to the place of purchase , it is acceptable to phone or write the complaint in a letter .

Complaining is usually most effective when it is done politely but firmly , and especially when the consumer can demonstrate what is wrong with the item in question . If this cannot be done , the consumer will succeed best by presenting specific information as to what is wrong , rather than by making general statements . For example , “ The left speaker does not work at all and the sound coming out of the right one is unclear ” is better than “ This stereo does not work . ” The store manager may advise the consumer to write to be manufacturer . If so , the consumer should do this , stating the complaint as politely and firmly as possible . If a polite complaint does not achieve the desired result , the consumer can go to a step further . She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights .

1.When people find that their purchase is unsatisfying , the first thing they should do is to __________ .

A. complain personally to the manager

B. threaten to take the seller to court

C. write a firm letter of complaint to the store of purchase

D. show some written proof of the purchase to the store

2.How can a consumer make his or her complaint more effective , according to the passage ?

A. Make polite and general statements about the problem .

B. Threaten to take the seller to court .

C. Explain exactly what is wrong with the item .

D. Avoid having direct contact with the store manager .

3.What’s the best title of this passage ?

A. How to settle a consumer’s complaint

B. How to make an effective complaint

C. How to avoid buying a faulty item

D. How to deal with complaints

高三英语阅读理解中等难度题查看答案及解析

阅读下列短文，从每题所给的A、B、C和D项中，选出最佳选项，并在答题卡上将该项涂黑。

When people find out that the product they bought is unsatisfying or in some other way does not live up to the manufacturer’s claims , the first step is to present the warranty , or any other records which might help , at the store of purchase . In most cases , this action will produce results . However , if it does not , there are various means the consumer may use to gain satisfaction . A simple and common method used by many consumers is to complain directly to the store manager . In general , the “ higher up ” his or her complaint , the faster he or she can expect it to be settled . In such a case , it is usually settled in the consumer’s favor , assuming he or she has a just claim . Consumers should complain in person whenever possible , but if they cannot get to the place of purchase , it is acceptable to phone or write the complaint in a letter .

Complaining is usually most effective when it is done politely but firmly , and especially when the consumer can demonstrate what is wrong with the item in question . If this cannot be done , the consumer will succeed best by presenting specific information as to what is wrong , rather than by making general statements . For example , “ The left speaker does not work at all and the sound coming out of the right one is unclear ” is better than “ This stereo does not work . ” The store manager may advise the consumer to write to be manufacturer . If so , the consumer should do this , stating the complaint as politely and firmly as possible . If a polite complaint does not achieve the desired result , the consumer can go to a step further . She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights .

1.When people find that their purchase is unsatisfying , the first thing they should do is to __________ .

A. complain personally to the manager

B. threaten to take the seller to court

C. write a firm letter of complaint to the store of purchase

D. show some written proof of the purchase to the store

2.How can a consumer make his or her complaint more effective , according to the passage ?

A. Make polite and general statements about the problem .

B. Threaten to take the seller to court .

C. Explain exactly what is wrong with the item .

D. Avoid having direct contact with the store manager .

3.What’s the best title of this passage ?

A. How to settle a consumer’s complaint

B. How to make an effective complaint

C. How to avoid buying a faulty item

D. How to deal with complaints

高三英语阅读理解中等难度题查看答案及解析

When people find out that I am a journalist, they often ask me: What do you think about the future of newspapers?

I tell them that I think the future of communications is moving online. People expect me to be fearful for the future of print. After all, in some people’s minds I wouldn’t be able to build a career in journalism if it all moves online. However, strangely enough, I’m actually comforted by the fact that online journalism is becoming usual. I am a blogger who has always been able to find a home for my writing online.

Since I began writing blogs, I have become aware of how many people you can reach with online writing. Compare this to the newspapers circulation base, and you will have a strong reason for online journalism.

In her successful blog post titled The Job I have spent the last year learning is not the one I will have, author Jenny Surane states, “Print is an expensive product to love. And general managers, publishers and editors must now figure out a profitable way to get their news into readers’ heads,” She goes on to state that people don’t feel like picking up a newspaper now and would rather scroll(滚屏) through their Twitter feed, and get new from many different sources.

If print is dying, then a new form of communicating information is being born. The need for information has not died. If anything, it has increased. What has died, rather, is the way in which information is presented.

Now more than ever, in this age of information, there is a desire for stories on the same topic from different points of view. The printing industry can keep pace with the need of providing a variety of sources, if it chooses to.

Now more than ever, in this age of information, there is a desire for stories on the same topic from different points of view. The printing industry can keep pace with the need of providing a variety of sources, if it chooses to.

Is the future of print grim? Maybe. But is the future of journalism of communicating information to people, grim as well? Definitely not.

1.According to Paragraph 2, the author feels ________.

A. confident about the future of his career

B. worried about the future of print

C. tired of being a newspaper journalist

D. embarrassed about online writing

2.What information is conveyed in Jenny’s blog post?

A. Twitter is not very popular.

B. It is hard to manage online journalism.

C. Print still has its own advantages.

D. People have more options to get information.

3.What does the underlined word “grim” in the last paragraph probably mean?

A. Promising　　 B. Depressing

C. Unforgiving　　 D. Encouraging

4.What is the author’s purpose in writing the text?

A. To explore the future of journalism.

B. To analyze the cause of print decline.

C. To explain the bright future of a journalist.

D. To introduce a successful blog post about print.

高三英语阅读理解困难题查看答案及解析

“There is an out – of – date idea that children grow up and leave home when they’re 18,and the truth is far from that,” says Mr．Larry Bumpass of the University of Wisconsin．Today unexpected numbers of young adults are living with their parents．“There is a great change in the middle class,” declares Allan Schnaiberg of Northwestern University, whose son, 19, moved back in after an absence of eight months．

Scientists show a number of reasons for this return to the nest．The marriage age is rising, a condition that makes home and its pleasantness particularly attractive to young people．A high divorce （离婚） rate and a low remarriage rate make some differences．For some, the expense of an away - from - home college education has become so great that many students now attend local schools．Even after graduation, young people find their wings tied by terrible housing costs．

Living at home, says Knighton, a school teacher, continues to give security （安全保卫） and moral（道义的） support．Her mother agreed．“Its strange for the kids to pay all that money for rent．It makes sense for kids to stay at home．” But sharing the family home requires changes for all．There are the hassles over bathrooms, telephones and privacy．Some families, however, manage the careful balancing act．But for others, it proves too difficult．Michelle Del Turco, 24, has been home three times and left three times．“What I considered a social drink, my dad considered an alcohol （酒精） problem,” she explains．“He never liked anyone I dated, so I either had to hide away or meet them at friends' houses．”

Just how long should adult children live with their parents before moving on? Most scientists feel lengthy homecomings are a mistake．Children, can end up with a sense of defeat and failure．And aging parents, who should be enjoying some freedom, find themselves stuck with too many things．Many agree that brief visits, however, can work well．

1.According to the author, there was once a trend in the U．S．________．

A．for young adults to leave their parents and live separately

B．for middle class young adults to stay with their parents

C．for married young adults to move back home after a lengthy absence

D．for young adults to get jobs nearby in order to live with their parents

2.Which of the following does not lead to young adults returning to the nest?

A．Young adults find housing costs too high．

B．Young adults are not old enough．

C．Young adults look for parental comfort and support．

D．Quite a number of young adults attend local schools．

3.The underlined word “hassles” in the passage probably means _________．

A．agreements                           B．worries

C．disadvantages                        D．quarrels

4.According to the passage what is the best for both parents and children?

A．They should share the family expenses．

B．Children should leave their parents when they are grown up．

C．Adult children should live away from their parents and visit their parents from time to time．

D．Parents should support their adult children when they are in trouble．

5.．One of the disadvantages of young adults returning to slay with their parents is that ______．

A．there will certainly be inconveniences in even-day life

B．most parents find it difficult to keep a bigger family going

C．the young adults try to be overprotected by their parents

D．public opinion is against young adults staying with their parents

高三英语阅读理解中等难度题查看答案及解析

You’ll find it amazing to support people when you go out to eat! Just look for restaurants that hire people with disabilities，which are making the world a more inclusive place. Each bakery，café and restaurant below has a wonderful and heartwarming story.

Hugs Care: McKinney，Texas

Ruth Thompson once had a vision to create a nonprofit café that would be run and operated primarily by adults with special needs. With hard work，a strong passion and an amazing team，Hugs Café opened its doors in 2015.“Hugs Café is now so much more than a job to our 23 teammates，which is enhancing the meaningful lives of adults with special needs through training and employment at Hugs Café. Thompson says.

Vinny＆Bay’s Coffee and Eatery: Panama City，Florida

“A lot of people plan their vacations around coming to this coffee shop，”says café owner Kara Rigby. Vinny ＆ Bay’s Coffee and Eatery was established “so that Baylee had a place to work，”Rigby adds. Baylee is Rigby’s daughter’s friend who has a disability. The coffee shop’s goal become training for individuals like Baylee. Some workers have even started at Vinny ＆ Bay’ s and were able to work in a regular workplace. Rigby says that her employees” have a whole lot more abilities than disabilities. They love unconditionally，and it changes the whole environment and business.” Rigby believes that incorporating even just one or two disabled individuals into a business can change the whole atmosphere—for the better!

Sugar Pl um Bakery: Virginia Beach，Virginia

Head to Sugar Plum Bakery to find a delicious carrot cake and see people with disabilities successfully working alongside none—disabled workers. Sugar Plum has been promoting the integration of adult s with developmental disabilities by providing training and employment opportunities to more than 1，000 people with disabilities since 1987.Whether they’re scooping cookies or making cupcakes，Sugar Plum’s disabled employees are the backbone of the bakery.

1.What do the three restaurants have in common?

A. They are established by adults with special needs.

B. They are supported by charities or local government.

C. The provide training and employment to disabled individuals.

D. The employers and employees there are all individuals with disabilities.

2.It can be known from the passage that ______________.

A. Hugs Café set up in 1987 now has 23 teammates

B. Rigby founded her coffee shop to help Baylee，her daughter

C. Disabled individuals are not able to work in a regular workplace

D. Sugar P1um Bakery hires both normal people and people with disabilities

3.What does the underlined sentence in the last paragraph suggest?

A. Disabled workers there are the most important part.

B. The bakery get s support and strength from backbone.

C. The customers are always backing the disabled workers.

D. The employees have a whole lot more abilities than disabilities.

高三英语阅读理解中等难度题查看答案及解析

He loved ______ that the product was out of stock.

A. when he was told　　　　　　　 B. it to be told

C. that he was told　　　　　　　 D. it when he was told

高三英语单项填空中等难度题查看答案及解析

The legislature(立法机构) finds that the cigarette is considered one of the deadliest products in human history. So begins a new bill introduced in Hawaii’s State House, calling for a ban on cigarette sales in the state by 2024.

Hawaii has some of the most restrictive cigarette laws in the nation. In 2016, it became the first state to raise the age to buy cigarettes to 21. Now, its new bill calls for raising the cigarette-buying age to 30 by 2020, up to 40, 50 and 60 in each following year, and up to 100 by 2024. That would effectively clear Hawai’s store shelves of cigarettes, although tourists could still bring them in. The age limits would not apply to e-cigarettes, cigars or chewing tobacco.

And curiously,, Hawaii would offer its centenarians (百岁老人) the chance to buy cigarettes ear the end of their life — if they could find them

Richard Creagan, the bill’s sponsor, said that he hoped the bill could represent an “endgame” for the cigarette problem, and that it might be easier to pass the bill in Hawaii than in a mainland state.

“On the mainland they have more trouble with this because they have states around them that are selling cigarettes,” he said. “We don’t have any states around us. And that’s why I thought it could be done here, and it would be kind of an example for the rest of the nation and the world.”

Creagan told the Hawaii Tribune-Herald he’s confident that the bill will survive any court challenges.

In 2015, the National Academy of Sciences released a report arguing that increasing the age to buy tobacco to 21 would have a “considerable impact” on the age at which someone takes their first puff. The report also suggested “if someone is not a regular tobacco user by age 25, it is highly unlikely he or she will become one.”

1.What can we know about Hawaii from Paragraph 2?

A. Hawaii has no cigarette laws at present.

B. The cigarette-buying age will be 50 in 2023.

C. The age to buy cigarettes was raised to 21 in 2016.

D. All cigarette stores in the state have been closed.

2.What does the new bill call for?

A. Even tourists can’t bring cigarettes to Hawaii.

B. No one under 100 can buy cigarettes by 2024.

C. Hawaiians can’t buy cigarettes in other states.

D. Growing tobacco is not allowed in Hawaii.

3.The underlined words in the last paragraph mean “________”.

A. buys their first pack of cigarettes

B. smokes their first cigarette

C. quits smoking for the first time

D. first offers cigarettes to others

4.What is the main idea of the text?

A. Hawaii is considering a bill to ban cigarette sales.

B. Hawaii will lower the cigarette-buying age.

C. Hawaii is to ban smoking in its neighboring states.

D. Hawaii has released a report on the harm of smoking.

高三英语阅读理解中等难度题查看答案及解析

Dolphins call out the specific names of loved ones when they become separated, a study finds．Other than humans, they are the only animals known to do this, according to the study．The big difference with dolphins is that these communications consist of whistles（鸣叫）, not words．

Earlier research found that dolphins have a “signature whistle” that would be somewhat like human shouting, “Hey everybody! I’m an adult healthy male named George, and I mean you no harm．”

The new finding is that dolphins also say the names of certain other dolphins．“Animals produced copies of the same sound when they were separated from a close partner．This supports our belief that dolphins copy another animal’s signature whistle when they want to reunite with that animal,” Stephanie King, who led the study, says．

King and her colleagues collected acoustic（声音的）data from wild dolphins around Sarasota Bay, Florida, from 1984 to 2009．The researchers also studied four adult male dolphins housed at the Seas Aquarium, also in Florida．

Those males are adults that keepers named Calvin, Khyber, Malabar and Ranier, all of whom, as well as all of the wild ones, developed their own signature whistles that served as names in communication with other dolphins．

“A dolphin uses its signature whistle to broadcast its identity and announce its presence．The signature whistles allow animals to identify one another over long distances and allow animals to recognize one another and to join up with each other,” King explains．“Dolphin whistles can be heard up to 20km away, depending on water depth and whistle frequency（频率）．”

The researchers said dolphins copy the signature whistles of loved ones, such as a mother, when the two are separated．These “names” are always used in positive situations, and are only directed toward loved ones．

While researchers are often unwilling to apply the word language to non-human communications, dolphins clearly have a very complex communication system．

1.The underlined word “housed” in Paragraph 4 probably means “_________”．

A．raised　　 B．saved　　 C．discovered　　 D．hunted

2.Which one plays a part in whether dolphin whistles can be heard over a distance?

A．The dolphin’s identity．

B．The water temperature

C．The whistle frequency．

D．The dolphin’s age．

3.When do dolphins copy the signature whistles of loved ones?

A．When there is a fight．

B．When their keeper comes．

C．When they are apart．

D．When they are hungry．

4.The passage probably is taken from______

A．A magazine about scientific advances．

B．A website about various animals．

C．A report on animal acoustics．

D．An essay about the relationship between humans and animals．

高三英语阅读理解中等难度题查看答案及解析

B

It is common and usual to see people freak out when they face challenges in their life. We all pass in different life problems and challenges. No one is free of life problems. Only a dead man faces no problem. As long as you are alive, challenges are everywhere.

How do you face problems and challenges in your life? Problems and challenges are the building blocks of your personality. They make you who you are. Besides, whether what happened in your life builds or destructs you depends on how you look at it. If you take your problems as troubles, they will be troubles and may cause destruction. If you take them as constructive tools, you are going to be built up on them.

Problems are everywhere. No one can avoid them. And they are good too. They open up a different look and opportunity if you are willing to see. When you face troubles, do not frustrate or freak out. Just cool yourself to think in a different direction. Think in a positive way. Every problem has its own good as well as bad sides. Focus on the good one. Look at the bright side.

Besides, there is always a good person, perhaps your mom or dad, or one of your friends, right beside you, who can turn everything into your best if you are willing to turn to them. No matter what happens, they will be there to help you. Trust them and they will never let you down. All you need to know is that you are loved wherever you are.

1.What’s the meaning of the underlined phrase “freak out” in Paragraph 1?

A. feel shy.　　　　 B. stay calm.

C. keep silent.　　 D. feel upset.

2.In Paragraph 2, the writer implies(暗指) that ______.

A. problems cause troubles

B. attitude is everything

C. challenges can be avoided

D. personalities are built on failures

3. What’s the writer’s purpose to write the passage?

A. To encourage.　　 B. To compare.

C.To prove.　 　　　　 D. To explain.

4.What can be the best title of the passage?

A. How to Avoid Problems

B. Challenges Are Everywhere

C. Face Your Challenges Bravely

D. You Are Loved Wherever You Are

高三英语阅读理解中等难度题查看答案及解析

It is common and usual to see people freak out when they face challenges in their life. We all pass in different life problems and challenges. No one is free of life problems. Only a dead man faces no problem. As long as you are alive, challenges are everywhere.

How do you face problems and challenges in your life? Problems and challenges are the building blocks of your personality. They make you who you are. Besides, whether what happened in your life builds or destructs you depends on how you look at it. If you take your problems as troubles, they will be troubles and may cause destruction. If you take them as constructive tools, you are going to be built up on them.

Problems are everywhere. No one can avoid them. And they are good too. They open up a different look and opportunity if you are willing to see. When you face troubles, do not frustrate or freak out. Just cool yourself to think in a different direction. Think in a positive way. Every problem has its own good as well as bad sides. Focus on the good one. Look at the bright side.

Besides, there is always a good person, perhaps your mom or dad, or one of your friends, right beside you who can turn everything into your best if you are willing to turn to them. No matter what happens, they will be there to help you. Trust them and they will never let you down. All you need to know is that you are loved wherever you are.

1.What’s the meaning of the underlined phrase “freak out” in Paragraph 1?

2.In Paragraph 2, the writer implies that ______.

3.According to the last paragraph, when we're in trouble, we ______.

4.What’s the writer’s purpose to write the passage?

5.What can be the best title of the passage?

高三英语阅读理解困难题查看答案及解析