-
Write NO MORE THAN THREE WORDS for each answer.
A consumercomplaint or customer complaint isan expression of dissatisfaction on a consumer’s behalf to a responsible party. It can also be described in a positive sense as a report from a consumer providing documentation about problems with a product or service.
So what are the common reasons for customer complaints? The most common complaints about retail(零售) storesfall into several aspects. First, they have to circle the filled parking lot endlessly, which is a waste of time and a test for their patience. They also can’t stand clutteredshelves, over-loaded racks, out-of-stock items and long check-out lines. Worst of all, sometimes some salespeople are rude, turning their mood into a bad one.
In fact, some modern business consultants urge businesses to view customer complaints as a gift but not a trouble.Some retailers, however,ignore complaints or deal with them dishonestly, which can cause a chain of events like bad reputation, leave theirbusiness with fewer and fewer customers. The resulting “snowball effect” can be disastrous to retailers.In the most severe cases, it can even cause companies to shut down.
Increasing competition is forcing companies to take more effective measures to satisfycustomers and better their customer service.During peak shopping hours, some moonlighting(业余兼职的) local police have been employed as parking attendants bysome retailers to solve the parking problems. Some hire flag wavers to direct customers to parking spaces that are empty. This guidance can avoid confrontation between those eyeing the same parking space.Retailers can relieve the headache by redesigning store layouts, pre-stocking sales items, hiring the cashiers with much experience, and having sales representatives on hand to answer questions.Most importantly, salespeople should be trained to deal with angry customerswith politeness.Try their best to resolve the problem if they can.
Quickly and properly solving customer complaints can help retailers smooth over issues and their business can grow and prosper.
-
Write NO MORE THAN THREE WORDS for each answer.
A consumercomplaint or customer complaint isan expression of dissatisfaction on a consumer’s behalf to a responsible party. It can also be described in a positive sense as a report from a consumer providing documentation about problems with a product or service.
So what are the common reasons for customer complaints? The most common complaints about retail(零售) storesfall into several aspects. First, they have to circle the filled parking lot endlessly, which is a waste of time and a test for their patience. They also can’t stand clutteredshelves, over-loaded racks, out-of-stock items and long check-out lines. Worst of all, sometimes some salespeople are rude, turning their mood into a bad one.
In fact, some modern business consultants urge businesses to view customer complaints as a gift but not a trouble.Some retailers, however,ignore complaints or deal with them dishonestly, which can cause a chain of events like bad reputation, leave theirbusiness with fewer and fewer customers. The resulting “snowball effect” can be disastrous to retailers.In the most severe cases, it can even cause companies to shut down.
Increasing competition is forcing companies to take more effective measures to satisfycustomers and better their customer service.During peak shopping hours, some moonlighting(业余兼职的) local police have been employed as parking attendants bysome retailers to solve the parking problems. Some hire flag wavers to direct customers to parking spaces that are empty. This guidance can avoid confrontation between those eyeing the same parking space.Retailers can relieve the headache by redesigning store layouts, pre-stocking sales items, hiring the cashiers with much experience, and having sales representatives on hand to answer questions.Most importantly, salespeople should be trained to deal with angry customerswith politeness.Try their best to resolve the problem if they can.
Quickly and properly solving customer complaints can help retailers smooth over issues and their business can grow and prosper.
-
Write NO MORE THAN THREE WORDS for each． answer ．
Many people believe that classical music has nothing to do with young people today．However, this issue frequently causes heated debate．
Some people say that classical music is associated only with old people． For example, if you look at the audience at a classical concert, the majority is over the age of fifty．
Others say it is more popular than we first imagine． Many young people listen to classical music without realizing it． It is often used in films and advertisements． For example, a famous piece of classical music was used as the theme music for the 1990 World Cup． Not many people could have given its name, but millions enjoyed it．
Also, some people point out that young people produce new music based on classical ideas: for example, it is said that rap music was invented by a classical musician in 1912, but it is now used by young people in pop music．
However, young people point to the fact that classical music has been outstripped（超越） by technology． To play a classical instrument, such as a violin, you need to study hard and practice for hours． Nowadays, you don-t need to get aching arms from practicing． A teenager can write and make music using a computer program in the comfort of his own bedroom．
A final point to bear in mind is that the term “classical music" is used to refer to a great variety of music, from jazz to pieces for large orchestras． This makes it even more difficult to say whether classical music is relevant to young people．
So, it may be only a minority of young people who play classical instruments, but when it comes to enjoying classical music, it depends on the piece of music． It may be more relevant to young people in the modern world than they realize!
-
Write NO MORE THAN THREE WORDS for each answer.
Babies, especially newborns, have the smoothest and most sensitive skin, and react to almost everything that touches them. This is why we have to be sure that whatever they come into contact with doesn’t have any bad effect on their skin.
Organic (有机的) newborn clothes are gaining popularity these days for being made from organic, non-synthetic (合成的) materials produced without pesticides (农药) or fertilizers（化肥）.
Organic clothes are produced from organically-grown cotton on fields. We want only what is best for our babies, and organic clothes for newborns can help protect them from being exposed to the poisonous substances sometimes present in the clothes we normally wear. We don’t want our babies to get rashes (皮疹) just because we weren’t wise enough when buying their clothes!
What else do they offer? They wash more easily than ordinary clothes, giving better value for money in the long run. Ordinary clothes cost less, but the material they are made from is subject to frequent wear and tear even before it is made into clothes. In the long run, then, organic clothes are not only better for your child, but also more cost-effective, and remain fresh and in good repair after many years of use.
You may think that organic clothes must be dull and lifeless; nothing could be further from the truth. Modern techniques enable these clothes to be designed in attractive and brilliant colors with adorable patterns. Your clothes are not only safe, but beautiful as well!
In short, organic clothes are definitely an option to keep in mind when you’re shopping for that soon-to-arrive member of your family.
Why Choose1.for Newborns Babies have skin that is extremely2.to what touches it.
The reasons for their3.:
★They are made from organic, non-synthetic materials produced without4..
★They are much healthier than the ordinary options.
The5.of organic clothes:
★They keep babies away from the6.in the clothes.
★They are7.than common clothes.
★They can stand extensive wear and tear.
★They aren’t8.but cute and will never be out of fashion.
★They are designed in9.colors with adorable patterns.
★They are both10..
-
Write NO MORE THAN THREE WORDS for each answer.
Why must we pay taxes（税收）? The answer is that the government needs money for many things, for example, to pay its soldiers, sailors and airmen, to build roads, bridges, offices, schools, etc, and to buy goods from abroad; and only the people of the country can supply the money.
One of the most important taxes is income-tax which a person pays according to the amount of his income, whether he is a merchant, a doctor, a lawyer, a shopkeeper, a miner or anything else. This is called a “direct” tax, because it is paid in money directly to the government.
Another tax is paid on goods such as watches, jewelry, new clothes, tobacco, wine, etc, when they are brought into a country. Such a tax is paid as part of the price of these goods if they are late sold in shops. We call it “indirect” tax, because it is paid indirectly through the shopkeepers.
People usually complain about having to pay taxes, but they forget that the money is spent on things that they and their families need. We need policemen to catch thieves, to see that men obey the laws, to direct traffic, etc, and they must be paid what they earn; children need education and there must be schools and teachers; we want our streets to be kept clean, and the wages of men who do this kind of work have to be paid. Above all, the country must always be ready to defend itself against attacking enemies, and we can’t have an army without paying for it. Besides, if a country wants to develop, there are many other things to do.
Taxes, therefore, cannot be avoided. We buy our food and clothes and pay for our amusements; but, there are several things that the State finds the money for, and that is necessary for us if our society is to continue. We have no real reason to complain, therefore, when we are asked to supply money to be spent for the good of ourselves and for our fellow-citizens.
Tax is a 71 part of our life
Why must we pay taxes?
⊕The State need the money for our society to 72 .
⊕We supply money for the good of ourselves and 73 .
How do we pay taxes?
⊕ 74
The tax is paid according to one’s 75 .
The tax is paid to the government.
⊕ 76
The tax is paid through 77 .
The tax is paid as part of the price of goods.
Where does tax money go?
⊕To 78 —to keep us safe
⊕To teachers—to 79
⊕To cleaners—to 80
⊕To the army—to defend our country
-
Write NO MORE THAN THREE WORDS for each answer.
Not all print dictionaries are the same, as you will notice when you select one. To make a wise selection, you should know how to distinguish among three kinds of print dictionaries: pocket, desk, and unabridged. You should also know the copyright date of your dictionary, and check is special features.
A pocket dictionary is small. Generally, it contains no more than 75000 entries, making it hardly to carry to class and efficient to use. However, a pocket dictionary doesn't contain enough entries to be adequate for college reference homework. In addition, the information about each word in a pocket dictionary is generally limited. A desk dictionary is medium sized, generally containing over 100,000 entries as well as extra features. For college work, you should own a current desk dictionary. An unabridged dictionary is a complete dictionary. Abridged dictionaries, such as pocket and desk dictionaries, are shortened. Because unabridged dictionaries contain nearly all English words, they are large and heavy. They are often used by schools and libraries.
If the copyright date of your current dictionary shows that it was published five or more years ago, consider investing in a more recent edition. English is a dynamic language that admits new words and recognizes changes in meaning, spelling, and usage of familiar words. This is reflected in an up-to-date dictionary.
In selecting a dictionary, check the features it offers besides vocabulary definitions. Many editions contain signs, symbols and foreign words. Some also contain CD-ROMs and access to special online features.
-
Write NO MORE THAN THREE WORDS for each answer．
A busy life can be personally satisfying, but it may make you feel too tired to achieve the inner peace that will connect you with your true happiness．Begin with simplifying your life and working towards a more peaceful state of mind．
Recognize the differences between the things you need and the things you want．Our culture provides us with the message that materials will make our lives better．The reality is that most of these things will complicate our lives without bringing true happiness．Free yourself —learn to be satisfied with fewer materials and greater simplicity．
If you let someone else define your life．you're missing the chance to follow your own desires．Your inner life is weakened when you are limited by conformity （遵从）．Why do you give up your freedom and allow all of your decisions to be defined by what others think you "should" do? Think for yourself．Let your passions be your guide．
Life is full of opportunities to earn money and give services．Learn new skills and make new friends．Some of us want them all and fill up our timetable with all kinds of activities．Rushing from one activity to another leaves you with no time to slow down．No matter how worthy you think your activities are, rethink them．Keep the ones that are most important and leave out the ones that are adding to the pace of your life with little return．
Life is forever changing, and you will never reach a point of simplicity and endless happiness．But each moment you spend on the path to simplicity does have the possibility to bring happiness to your life．
-
Directions: Write an English composition in no less than 150 words according to the instructions given below in Chinese
为保护环境,政府颁布了管理条例，强制实行垃圾分类。但你所在小区的落实情况不尽人意,经常有居民垃圾不认真分类，也有居民在非指定的时间乱丢垃圾。诸如此类，不一而足。请你写一封电子邮件向有关部门负责人反映这一现状，并提出自己的合理化建议。
参考词汇：生活垃圾： household garbage:垃圾分类：garbage sorting/garbage classification
干垃圾：dry garbage 湿垃圾：wet garbage(kitchen waste)可回收垃圾：recyclables
有害垃圾：hazardous waste
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
-
Directions: Write an English composition in no less than 150 words according to the instructions given below in Chinese.
一年一度的双十一购物节（Double 11 Shopping Festival）快到了，你的好朋友告诉你，这几天他（她）每天淘宝，购物车快满了，并说买的越多越划算。你对朋友的行为和说法怎么看，并说说你对于双十一购物的观点以及你购物打算。
你的作文必须包括：1. 对于朋友的行为和说法的评价。
2. 你自己的观点。
3. 你的购物打算。
_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
-
Directions: Write an English composition in no less than 150 words according to the instructions given below in Chinese.
你在暑假夏令营活动中结识了一位外国朋友，分别时你想送一份有特色的礼物给他，作为他中国之行的纪念。你会选择什么礼物，谈谈你的原因。
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________