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During the COVID-19 crisis, even the simple act of buying groceries has been completely transformed. For seniors this task is even more challenging. Concordia University's ACT project team has joined with community partners in the neighbourhood to fill this gap. They've rapidly created a new program-COVID-19 Grocery Response NDG.

The program uses a model that pairs volunteers with seniors, based on availability and language. Those volunteers are trained by ACT's team via video conferencing and then given a list of older adults. The volunteer calls the individuals and takes their order, working with grocer offerings of a Provigo store in the area. When the call is over, the order gets sent to Provigo, which gathers and delivers the order to the senior. It won't take the place of the work of the food bank; seniors are paying for their groceries.

There is also an important social element to the call, which doubles as a friendly check -in. The volunteer chats a bit with the senior, who may be very lonely and anxious. One volunteer says it has also been a rewarding experience and gives her the opportunity to help others while staying at home, which they are all being encouraged to do.

The program is a response to a number of factors, including the fact that many older adults are on a fixed income and may not have the internet access needed to order groceries online. It is targeting seniors who aren't able to access New Hope's usual meals on wheels service.

So far the project is a success, with a growing number of volunteers and seniors. As for what's next, Concordia is optimistic but acknowledges that the team will need to be nimble to accommodate the changing realities of the COVID-19 pandemic. We are at a critical time and we need to do everything we can, together, to help out.

1.What do the volunteers do to help the seniors?

A.Help them pay the bill. B.Send their order to the store.

C.Write a shopping list for them. D.Deliver their groceries lo the door.

2.What can we infer about the programme from paragraph 3?

A.It benefits both sides. B.It helps the store survive.

C.It goes beyond expectation. D.It encourages people to purchase online.

3.Who might be the potential client of the program?

A.Daisy aged 45 with a heavy debt. B.David who enjoys meals on wheels service.

C.Alexander aged 75 with a retirement pension. D.Elspeth who knows noting about online shopping.

4.What does the underlined word “nimble” probably mean?

A.Flexible. B.Beneficial.

C.Accessible. D.Qualified.

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