No matter how hard you work to keep your customers satisfied, you’re bound to come up against one or two who have a negative experience with your product or service. 1. However, it’s your job to address the customer’s concerns and give them a reason to come back to your brand. Below are the techniques that have worked in calming any angry customer.
2. It may seem like common sense for companies to respond as soon as possible, if not immediately, to an upset customer. The longer that customer has to wait, the angrier they’ll get and the more likely they are to write a bad review. A quick acknowledgement and show of concern will go a long way.
Just listen. Active listening is an essential skill in managing a team. It’s just as important for providing good customer service—especially when someone is upset.3. Then let them know you understand and sympathize with their disappointment.
Remain calm and ask them what they want to happen. If the No.1 rule of customer service is that the customer is always right, the second rule is to remain calm. Even in the face of angry customers, keeping a level head will have a naturally calming effect on them.
Give them the time to explain exactly what they’re upset about.4. Sometimes a little compromise might be needed on their part depending upon that solution.
Get on the phone. In today’s period of social media, customers feel very comfortable airing their frustrations from behind a keyboard.5. Most of the time if you call and explain your side—and listen to theirs— you can work things out.
A.Respond immediately.
B.It may not necessarily be your fault.
C.Give them time to express their concerns.
D.You might as well ask them questions, too.
E.Putting yourself in their shoes can solve problems quickly.
F.It is recommended that reaching out to them personally on the phone resolve the issue.
G.Ask what they feel is an appropriate solution and do your best to make that happen.
高三英语七选五中等难度题
No matter how hard you work to keep your customers satisfied, you’re bound to come up against one or two who have a negative experience with your product or service. 1. However, it’s your job to address the customer’s concerns and give them a reason to come back to your brand. Below are the techniques that have worked in calming any angry customer.
2. It may seem like common sense for companies to respond as soon as possible, if not immediately, to an upset customer. The longer that customer has to wait, the angrier they’ll get and the more likely they are to write a bad review. A quick acknowledgement and show of concern will go a long way.
Just listen. Active listening is an essential skill in managing a team. It’s just as important for providing good customer service—especially when someone is upset.3. Then let them know you understand and sympathize with their disappointment.
Remain calm and ask them what they want to happen. If the No.1 rule of customer service is that the customer is always right, the second rule is to remain calm. Even in the face of angry customers, keeping a level head will have a naturally calming effect on them.
Give them the time to explain exactly what they’re upset about.4. Sometimes a little compromise might be needed on their part depending upon that solution.
Get on the phone. In today’s period of social media, customers feel very comfortable airing their frustrations from behind a keyboard.5. Most of the time if you call and explain your side—and listen to theirs— you can work things out.
A.Respond immediately.
B.It may not necessarily be your fault.
C.Give them time to express their concerns.
D.You might as well ask them questions, too.
E.Putting yourself in their shoes can solve problems quickly.
F.It is recommended that reaching out to them personally on the phone resolve the issue.
G.Ask what they feel is an appropriate solution and do your best to make that happen.
高三英语七选五中等难度题查看答案及解析
No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. __1.__.
You should listen actively to what the customer has to say by maintaining comfortable eye contact. _2.__.
__3._.It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or assure the customer you’ll do something about his complaint.
Talk with the client and discover the best means to resolve his problem. __4.__In this case it’s important to let your customer know an estimation(估计) of how long it will take to take action on his complaint.
A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.
Create a procedure for recording different types of customer complaints. __5.__.
A. Listen to your customer’s complaints and you can improve your service.
B. There will be times when you’ll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root causes that need to be addressed within your company.
E. So it’s important to learn to deal with customer complaints efficiently.
F. Don’t feel ashamed of the failure in your service or products.
G. You should also show your customer that you do understand him by giving full attention.
高三英语七选五中等难度题查看答案及解析
No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 1. Firstly, you should listen actively to what the customer has said by maintaining comfortable eye contact. 2.
Secondly, 3. It’s important for you to know that your apology must appear sincere to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices or, you’ll do something about his complaint.
Thirdly, talk with the client and discover the best means to resolve his problem. 4.
In this case it’s important to let your customer know an estimation of how long it will take to take action on his complaint.
Fourthly, a simple “Thank you”is one way to let the customers know you appreciate the time and effort they’ve taken to inform you about a problem of your company’s service or product that you need to know about.
Finally, create a procedure for recording different types of customer complaints. 5.
A. Listen to your customer’s complaints and you can improve your service.
B. There will be times when you’ll be unable to resolve the issue immediately.
C. When receiving a complaint, you should apologize for the failure the customer has identified.
D. They are a valuable source of information to determine various root causes that need to be addressed within your company.
E. So it’s important to learn to deal with customers’ complaints efficiently.
F. Don't feel ashamed of the failure in your service or product.
G. You should also show your customer that you do understand him by giving full attention.
高三英语七选五困难题查看答案及解析
(2013·厦门第一次适应性考试)How everything ________ in your life all depends on how hard you work; there is no such thing as a free meal.
A．breaks out B．goes out
C．turns out D．throws out
高三英语单项填空中等难度题查看答案及解析
No matter what you do，you must ________ your mind________ it.
A．put；to B．keep；on C．apply；on D．put；into
高三英语单项填空中等难度题查看答案及解析
No matter how hard it is, we’ll keep ______until we make it.
| A．failed | B．failing | C．tried | D．trying |
高三英语单项填空简单题查看答案及解析
Your kids learn a lot from their friends—things you can’t teach them, no matter how much you
want to.
Probably the most important thing kids learn is how to have peer relationships. As a parent, you can’t do this, because you and your child aren’t equals.
For example, when you’re sitting on your family room floor and your very young child asks you to pass him the blocks, you probably hand them right over. If your child is sitting with a peer and asks the same thing, though, he might not get what he wants.
To succeed, your child will need to learn strategies for getting what he wants. For example, he might simply yank (猛拉) the toy out of his friend’s hand. If he does that, he may learn that it’s not the best way of getting what he wants because it leads to fighting and time-outs. The successful child will learn that he needs to negotiate a trade, to wait patiently, or to find something else equally fun to play with.
Friends also provide emotional support, something that is part of the foundation of healthy adulthood. You can’t be with your child on the elementary school playground or at the high school dance. Your child’s friends will be the ones to stick up for her, to include her in games, and later, to tell her she looks great even if her lousy prom (糟糕的舞会) date wanders off instead of dancing with her.
Friends also help your children learn. Friends solve problems together, imitate each other, and
pass on knowledge .
Some experts believe that the single biggest predictor of your child’s success later in life is her ability to make friends. In fact, they claim it’s even more important than IQ and grades.
This doesn’t mean that the kids who are most popular in school do the best later on in life. What matters is not the number of friends a child has but rather the quality of the relationships.
This is good news for those of us who hate to think that popularity really is the Holy Grail of childhood and adolescence. While it’s true that popularity has many advantages, and that many popular kids really are nice people—and not just the best dressed or best looking—it’s better to have a few good friends than to have the admiration of the masses.
1.By giving the example in Paragraph 3, the author wants to show that .
A．kids can learn how to deal with the relationships when they stay with their peers
B．parents should spend more spare time playing with their kids
C．kids should learn how to be polite when they ask their parents for help
D．parents can teach their kids how to be good members in the modern society in their daily life
2.What does the underlined phrase“stick up for” in the fifth paragraph mean?
A．envy B．oppose
C．support D．ignore
3.In the author’s opinion, is more important than being popular for kids.
A．getting high grades
B．having some real friends
C．developing a good habit
D．knowing how to dress themselves up
4.Which of the following can be the best title for the passage?
A．How to Bridge the Generation Gap
B．What It Takes to Be a Good Friend
C．Why Friends Are Important
D．How to Be Popular in School
高三英语阅读理解中等难度题查看答案及解析
No matter how long your life, you will, at best, be able to read only a few books of all that have been written, and the few you do read should include the best. You can rejoice in the fact that the number of such is relatively small.
________________ Yet there is a surprising uniformity in the lists which represent the best choices of any period. In every age, the list makers include both ancient and modern books in their selections, and they always wonder whether the moderns are up to the great books of the past.
What are the signs by which we may recognize a great book? The four I will mention may not be all they are, but they are the ones I’ve found most useful in explaining my choices over the years.
Great books are probably the most widely read. They are not best sellers for a year or two. They are enduring best sellers. GONE WITH THE WIND has had relatively few readers compared to the plays of Shakespeare or DON QUIXOTE. It would be reasonable to estimate that Homer’s Iliad（伊丽亚特）has been read by at least 25,000,000 people in the last 3000 years.
Great books are popular, not pedantic. They are not written by specialists about specialties for specialists. Whether they are philosophy or science, or history or poetry, they treat of human, not academic problems. They are written for men, not professors. To read a textbook for advanced students, you have to read an elementary textbook first. But the great books can be considered elementary in the sense that they treat the elements of any subject matter. They are not related to one another as a series of textbooks, graded in difficulty or in the technicality of the problems with which they deal.
Great books are always contemporary, the most readable and instructive.
Great books deal with the persistently unsolved problems of human life. There are genuine mysteries in the world that mark the limits of human knowing and thinking. Inquiry not only begins with wonder, but usually ends with it also. Great minds acknowledge mysteries honestly. Wisdom is fortified, not destroyed, by understanding its limitations.
1.Which of the following can be put in the blank in the second paragraph?
A.Great books deal with the persistently unsolved problems of human life.
B.It is to be expected that the selections will change with the times.
C.The listing of the best books is as old as reading and writing.
D.The fundamental human problems remain the same in all ages.
2.According to the author, Gone With The Wind is ________.
A.a best seller B.disgusted by readers who like Shakespeare
C.read more often than Don Quixote
D.a great book
3.In the passage “pedantic” means ________.
A.showing the feelings, esp, those of kindness, which people are supposed to have
B.serving as practical examples
C.being elementary
D.paying too much attention to details in books
4.The best title for this passage is ________.
A.Great Books in Your Life B.Great Books in Your Speciality
C.How to Find a Great Book? D.What Is a Great Book?
高三英语阅读理解中等难度题查看答案及解析
No matter how long is your life, you will, at best, be able to read only a few books of all that have been written, and _____ few you do read should include _____ best.
| A．a; the | B．the; the | C．the; a | D．/; the |
高三英语单项填空简单题查看答案及解析
No matter how long your life is, you will, at best, be able to read only a few books of all that have been written, and the few you do read should include the best. You can be pleased with the fact that the number of such is relatively small.
It is to be expected that the selections will change over time. Yet there is a surprising uniformity (一致性) in the lists which represent the best choices of any period. In every age, the list makers include both ancient and modern books in their selections, and they always wonder whether the moderns are up to the great books of the past.
What are the signs by which we may recognize a great book? The four I will mention may not be all there are, but they are the ones I’ve found most useful in explaining my choices over the years.
Great books are probably the most widely read. They are enduring best sellers. Gone with the Wind has had relatively few readers compared to the plays of Shakespeare or Don Quixote. It would be reasonable to estimate that Homer Iliad has been read by at least 25,000,000 people in the last 3000 years.
Great books are popular, not pedantic. They are not written by specialists about specialties for specialists. Whether they are philosophy or science, or history or poetry, they treat of human, not academic problems. They are written for men, not professors. To read a textbook for advanced students, you have to read an elementary textbook first. But the great books can be considered elementary in the sense that they treat the elements of any subject matter. They are not related to one another as a series of textbooks, graded in difficulty or in the technicality of the problems with which they deal.
Great books are always contemporary, the most readable and instructive.
Great books deal with the continuously unsolved problems of human life. There are mysteries in the world that mark the limits of human knowing and thinking. Inquiry not begins with wonder, but usually ends with it also. Great minds acknowledge mysteries only honestly. Wisdom is encouraged, not destroyed, by understanding its limitations.
1.Which is not the criterion in the following when considering a great book?
A. Although not a best seller, it must be the most widely read．
B. A great book can be read without any effort．
C. Great books are never out of date．
D. Great books will not disappoint you if you try to read them well．
2.According to the author, Gone with the Wind is________.
A. a best seller B. disliked by readers who like Shakespeare
C. read more often than Don Quixote D. a great book
3. In the passage the underlined word “pedantic” means________．
A. showing the feelings, esp., those of kindness, which people are supposed to have
B. serving as practical examples
C. being elementary
D. paying too much attention to details in books
4.The best title for this passage is________.
A. Great Books in Your Life B. Great Books in Your Specialty
C. How to Find a Great Book? D. What Is a Great Book?
高三英语阅读理解中等难度题查看答案及解析