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As the weather costs you a loss on trains and flights, we look at your rights.

• Cancelled trains

On a single ticket, a passenger will usually receive 25% of the fare if the train is delayed by 15 minutes. If the delay reaches 30 minutes, the compensation(补偿/补偿金) rises to 50%, and if it’s over an hour you should be able to reclaim the whole cost. Clear arrangements vary  according to train operator (运营商).

If you were due to travel, to say Aberdeen from London, your train is cancelled and you decide not to travel, you can get a full compensation. If you had a non-cancelable ticket with one operator, and failed to make that train because the connecting train was delayed, you can take the next available train.

• Flights

If your flight is cancelled because of the snow you have the right to a full compensation of the ticket, or to be rerouted home on a later flight.

But you will have no right to get a delay or cancellation compensation under EU rules, because the snow is an extraordinary circumstance beyond the airline’s control. If you don’t take the compensation and choose to be rerouted, and It means you are stuck at the airport overnight, it’s the airline’s duty to pay for a reasonably priced hotel room and meals.

The airline has to reroute you at the earliest opportunity, or at the passenger’s free time, you are supposed to take the availability of seats.

If you choose to be rerouted or if your departure is delayed by more than two hours, airlines also have to provide assistance such as food. The airlines keep this quiet and getting the money out of the low-cost operators can be a hard job. Keep evidence of cancellations, all receipts, and use your mobile to video any offer to pay by airline staff.

1.What does the compensation you can get rely on when your trains are delayed by bad weather?

A. The price of the ticket.   B. The length of delay time and the operator.

C. The length of delay time.   D. The class of the service and the price of the ticket.

2.How many choices do you have if you are to travel Aberdeen from London, and your train is cancelled?

A. One.   B. Two.

C. Three.   D. Four.

3.What is the compensation if you choose to be rerouted and if you are stuck at the airport overnight in the EU countries?

A. The availability of seats.

B. Any seat you’d like to choose.

C. Hotel rooms and meals of any price.

D. Acceptably priced hotel rooms and meals.

4.How can you save the trouble in getting money out of the low-cost operators?

A. By keeping the evidence and videoing any offer to pay.

B. At the earliest opportunity, or the passenger’s free time.

C. By preventing the airlines from keeping their duty quiet.

D. By arguing reasonably with the staff of the airlines offering you the flight.

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