I'm on the phone with a frustrated customer, and a note appears on my computer screen: You are speaking slower than usual. Speed up. I do, and the message disappears, only to be replaced with another: Continuous Speaking — Finish your thought.
This is Cogito, an artificial intelligence program designed to help customer service workers communicate more clearly, empathize (产生共鸣) with frustrated callers, and improve their overall performance. Cogito listens to the tone, pitch, word frequency and other factors in customer service conversations. When it detects something wrong-an irritated customer, a call center agent taking too long to respond — it displays a note on the agent's computer telling them how to improve.
For anyone who's spent hours of their lives stuck on the phone with an unhelpful or very rude customer service agent, Cogito may seem. like a godsend. And some customer service agents using the software generally say they find it helpful. One employee says that Cogito helped her cut her average call time nearly in half, while another says it helped her speaking slow down.
Cogito has been launched to more than sixty call centers across the U. S. over the past year. The company behind the software, Cogito Inc., has raised more than $ 70 million. “We were 45 people a year ago,” says Cogito CEO Josh Feast, whose. company now has 150 employees. At MetLife, managers say that the program improved customer satisfaction by 13%，and helped agents (who take an average of 700 calls a week) to have more “human” conversations.
Such software as Cogito is unlikely to stop at the meeting room. But like other enterprise software, it could soon spread well beyond call centers and other offices and into our daily lives.
1.What's the purpose of Cogito program?
A.To speed up customer service workers' speaking.
B.To store the conversations between customers and agents.
C.To improve customer service agents' communication with callers.
D.To complain of frustrated callers.
2.What can we infer about Cogito in Paragraph 4?
A.Cogito bas been used by sixty call centers in the world.
B.The company behind the software benefits a lot from Cogito.
C.Josh Feast designed Cogito with the help of employees.
D.Customers weren't satisfied with MetLife's service without Cogito.
3.What's the future of Cogito according to the text?
A.It'll be part of our normal day-to-day life.
B.I'll spread into other offices.
C.I'll tell humans what to do.
D.I'll replace customer service agents.
4.Where is the text most likely from?
A.A novel. B.A brochure.
C.A guidebook. D.A magazine.
高三英语阅读理解中等难度题
I'm on the phone with a frustrated customer, and a note appears on my computer screen: You are speaking slower than usual. Speed up. I do, and the message disappears, only to be replaced with another: Continuous Speaking — Finish your thought.
This is Cogito, an artificial intelligence program designed to help customer service workers communicate more clearly, empathize (产生共鸣) with frustrated callers, and improve their overall performance. Cogito listens to the tone, pitch, word frequency and other factors in customer service conversations. When it detects something wrong-an irritated customer, a call center agent taking too long to respond — it displays a note on the agent's computer telling them how to improve.
For anyone who's spent hours of their lives stuck on the phone with an unhelpful or very rude customer service agent, Cogito may seem. like a godsend. And some customer service agents using the software generally say they find it helpful. One employee says that Cogito helped her cut her average call time nearly in half, while another says it helped her speaking slow down.
Cogito has been launched to more than sixty call centers across the U. S. over the past year. The company behind the software, Cogito Inc., has raised more than $ 70 million. “We were 45 people a year ago,” says Cogito CEO Josh Feast, whose. company now has 150 employees. At MetLife, managers say that the program improved customer satisfaction by 13%，and helped agents (who take an average of 700 calls a week) to have more “human” conversations.
Such software as Cogito is unlikely to stop at the meeting room. But like other enterprise software, it could soon spread well beyond call centers and other offices and into our daily lives.
1.What's the purpose of Cogito program?
A.To speed up customer service workers' speaking.
B.To store the conversations between customers and agents.
C.To improve customer service agents' communication with callers.
D.To complain of frustrated callers.
2.What can we infer about Cogito in Paragraph 4?
A.Cogito bas been used by sixty call centers in the world.
B.The company behind the software benefits a lot from Cogito.
C.Josh Feast designed Cogito with the help of employees.
D.Customers weren't satisfied with MetLife's service without Cogito.
3.What's the future of Cogito according to the text?
A.It'll be part of our normal day-to-day life.
B.I'll spread into other offices.
C.I'll tell humans what to do.
D.I'll replace customer service agents.
4.Where is the text most likely from?
A.A novel. B.A brochure.
C.A guidebook. D.A magazine.
高三英语阅读理解中等难度题查看答案及解析
Business depends on productivity and employee’s interaction(互动) with customers. The more productive a company is and the better its customer service is, the more income it makes. Productivity is measured by the output of employees. No other factor influences productivity and customer interaction more than how the employees think about their job.
Working environments are not the same. Blame Donais, in his book Workplaces That Work, defines culture as “a system of shared beliefs, values and norms(规范) that shape behavior”. This system of shared beliefs creates the atmosphere in which the employees work and determines their worth in the company, their opportunities within the company and their opinions of their managers.
A review of the culture of the workplace helps the management team to create models that inspire a more productive and employee-friendly culture. Understanding the workplace culture gives the management insight（洞察力）as to what hinders(阻碍) production, what can be changed and what policies can be added.
Negative cultures discourage employees, form having opinions. This is generally a result of a management team that only sees employees for their production values. Employees who don’t feel valued move on to companies that encourage their input. The high turnover results in less qualified employees.
Positive workplace cultures keep more employees. Employees who remain in positions for extended periods of time develop relationships with preferred customers and can often be the reason that a customer does business with a company. Motivated employees value the company’s assets（资产）more, and their decisions reflect this value.
Joan Hodgins, a management psychologist, insists that “Research shows organizations that are committed to developing and maintaining a culture of ‘dignity at work’, harvest the benefits in terms of financial results.” Blame Donais advises that large workplaces be aware of subcultures that can develop in different regions in the world. Large companies may need outside help to create national or global platforms to encourage a united culture among all their locations.
1.What influences a company most according to the text?
A. Its customer service. B. Its efficient production.
C. Its managers’ work attitude. D. Its employees’ opinions about work.
2.What can we learn about Blame Donais’ attitude?
A. He thins people have different opinions on negative cultures.
B. He thinks large workplaces should maintain a different culture.
C. He thinks the system of shared beliefs is not fit for workplaces.
D. He thinks subcultures are of great importance to large workplaces.
3.What way be the best title for the text?
A. The Importance of Workplace Culture
B. The Disadvantages of Workplace Culture
C. How to Choose a Qualified Company
D. How to Employ Qualified Employees
高三英语阅读理解困难题查看答案及解析
He glanced at the note，_______and went on with the meeting．
A．turned it down B．gave it out C．brought it on D．put it aside
高三英语单项填空简单题查看答案及解析
—What's up? You didn't pick up the phone just now.
—I'm sorry that I ________ dancing with music on, but it's done now.
A．practised B．was practising
C．am practising D．have practiced
高三英语单项填空中等难度题查看答案及解析
- What's up? You didn't pick up the phone just now.
- I'm sorry that I________dancing with music on, but it's done now.
A．practised B．was practising C．am practising D．have practlised
高三英语单项填空中等难度题查看答案及解析
(2014·山东实验中学一模)With his attention________on his mobile phone，he didn’t notice his headteacher’s appearance.
A．fixed B．having fixed
C．fixing D．to fix
高三英语单项填空中等难度题查看答案及解析
Nowadays, many of us track our steps with smart watches, pedometers（计步器）or phone apps and are of course thrilled when we reach that all-important daily goal of 10,000 steps. You might _______ that this number has appeared after years of research.
The _______ number "10,000" dates back to a marketing campaign _______ shortly before the start of the1964 Tokyo Olympic Games. A company began_______a pedometer called the Manpo-kei: “man” meaning 10,000, “po” meaning_______and “kei”meaning meter. It was hugely _______ and the number seems to have stuck. Marty buyers are appealed by the new gadget.
Since then, studies have _______ the health benefits of 5,000 with 10,000 steps and, not
_______，the higher number is better. But until recently, all the _______ between hadn't been studied. I-Min Lee, a professor of ________ at Harvard Medical School, and her team ________a group of more than 16,000 women in their seventies. Each woman spent a week ________ a device to measure movement during ________ hours. When they ________ the women up an average of four years and three months later, 504 died. How many steps do you think the people alive had been doing? In fact, the average number for________ was only 5,500 but not 10,000. Women who took more than 4,000 steps a ________ were significantly more likely to still be alive than those who did only 2,700 steps. It's surprising that such a small ________could have consequences for longevity（寿命）．
However，physical conditions.________from person to person，and we should do it wisely. So count if you find it ________ you, but remember there's nothing special about 10,000 steps. Set the goal that is ________ for you.
1.A.assume B.admit C.acquire D.afford
2.A.strange B.ordinary C.abstract D.magic
3.A.recommended B.launched C.stated D.commanded
4.A.selling B.purchasing C.producing D.donating
5.A.walkers B.runners C.steps D.numbers
6.A.helpful B.successful C.plentiful D.powerful
7.A.known B.displayed C.compared D.shown
8.A.excitingly B.disappointingly C.amusingly D.surprisingly
9.A.signs B.strengths C.symbols D.numbers
10.A.science B.law C.medicine D.history
11.A.focused on B.took part in C.got along with D.thought highly of
12.A.taking B.wearing C.holding D.bringing
13.A.walking B.sleeping C.running D.shaking
14.A.asked B.spied C.found D.followed
15.A.women B.deaths C.survivors D.people
16.A.day B.hour C.month D.week
17.A.distance B.growth C.decrease D.difference
18.A.separate B.reflect C.vary D.come
19.A.distracts B.motivates C.pulls D.defeats
20.A.challenging B.appropriate C.beneficial D.creative
高三英语完形填空中等难度题查看答案及解析
Nowadays, many of us track our steps with smart watches, pedometers (计步器) or phone apps and are of course thrilled when we reach that all-important daily goal of 10,000 steps. You might_______that this number has appeared after years of research.
The_______number ''10,000'' dates back to a marketing campaign_______shortly before the start of the1964 Tokyo Olympic Games. A company began_______a pedometer called the Manpo-kei: ''man'' meaning 10,000, ''po'' meaning_______and ''kei'' meaning meter. It was hugely _______and the number seems to have stuck. Many buyers are appealed by the new device.
Since then, studies have_______the health benefits of 5,000 with 10,000 steps and, not _______，the higher number is better. But until recently, all the_______between hadn’t been studied. I-Min Lee, a professor of________at Harvard Medical School, and her team________a group of more than 16,000 women in their seventies. Each woman spent a week________a device to measure movement during________hours. When they________the women up an average of four years and three months later, 504 died. How many steps do you think the people alive had been doing? In fact, the average number for________was only 5,500 but not 10,000. Women who took more than 4,000 steps a________were significantly more likely to still be alive than those who did only 2,700 steps. It's surprising that such a small________could have consequences for longevity (寿命).
However, physical conditions________from person to person, and we should do it wisely. So count if you find it ________ you, but remember there’s nothing special about 10,000 steps. Set the goal that is________for you.
1.A.assume B.admit C.acquire D.afford
2.A.delicate B.ordinary C.abstract D.magic
3.A.recommended B.launched C.stated D.commanded
4.A.marketing B.purchasing C.manufacturing D.donating
5.A.walkers B.runners C.steps D.numbers
6.A.thoughtful B.successful C.plentiful D.powerful
7.A.identified B.displayed C.compared D.compromised
8.A.excitingly B.disappointingly C.amusingly D.surprisingly
9.A.signs B.strengths C.symbols D.numbers
10.A.psychology B.mathematics C.medicine D.philosophy
11.A.focused on B.took part in C.got along with D.thought highly of
12.A.associating B.wearing C.undertaking D.claiming
13.A.walking B.sleeping C.running D.shaking
14.A.remarked B.distinguished C.acquainted D.tracked
15.A.women B.deaths C.survivors D.people
16.A.day B.hour C.month D.week
17.A.distance B.growth C.decrease D.difference
18.A.separate B.reflect C.vary D.recover
19.A.distracts B.motivates C.indicates D.accumulates
20.A.challenging B.appropriate C.beneficial D.creative
高三英语完形填空困难题查看答案及解析
—Mr.Smith,you are wanted on the phone.
—Thank you. _________no one knows I’m here.
A.For B.And C.But D.So
高三英语单项填空简单题查看答案及解析
Some apps on mobile phones have reportedly collected the phone owners’ information without their _____, even without their knowledge.
A.contact B.consent C.contrast D.content
高三英语单项填空中等难度题查看答案及解析