Dear Sir,I’m writing to complain about the se...

Dear Sir,

I’m writing to complain about the service offered by your company.

I told your service department on November 21 that my washing machine needed repairing, Your service engineers have since been here four times—on December 1l, December 19, December 25 and January 5．The problem was found out on the first visit and the wrong parts were brought by different engineers on the two next visits.The correct part was fitted by the first engineer on the fourth visit.

In short, my complaints are:

a．I had to wait three weeks for an engineer to call and nearly two months for the machine to be repaired.

b．The engineers who called on December 19 and December 25 had been given wrong information by the company, which made me take two half days off unnecessarily.

c．The first and fourth visits lasted a total of thirty minutes.But in the invoice （发票）, I have to pay for four visits of four hours’ work.I will not be paying the invoice for their mistakes and I do hope to receive your answers to these complaints.

Yours,

Robert White

1.Robert’s main purpose in writing to the company is to tell the company ________.

A.how its service department is operating

B.how its different engineers came for the repair

C.that two of the engineers didn’t give him any help

D.that he refuses to pay the company for their mistakes

2.The first of Robert’s complaints is that________.

A.it took him three weeks to have the machine repaired

B.it took him nearly sixty days to get his machine repaired

C.it had been almost two months before the first engineer came

D.it took the engineer 3 weeks to find out something wrong with the machine.

31． A.the company didn’t tell them exactly what they should do

B.the company didn't tell them where the correct parts were

C.they were not sure about whether the machine worked or not

D.they hadn’t been told where the right parts should be fitted.

3.It can be inferred from the letter that Robert promises to pay for________.

A.three hours’ work　　　　　 B.half an hour’s work

C.an hour’s work　　　　　 　 D.four hours’ work

高三英语阅读理解中等难度题查看答案及解析

I’m writing to complain about the service offered by your company.

I told your service department on November 21 that my washing machine needed repairing, Your service engineers have since been here four times—on December 1l, December 19, December 25 and January 5．The problem was found out on the first visit and the wrong parts were brought by different engineers on the two next visits. The correct part was fitted by the first engineer on the fourth visit.

In short, my complaints are:

a．I had to wait three weeks for an engineer to call and nearly two months for the machine to be repaired.

b．The engineers who called on December 19 and December 25 had been given wrong information by the company, which made me take two half days off unnecessarily.

c．The first and fourth visits lasted a total of thirty minutes. But in the invoice （发票）, I have to pay for four visits of four hours’ work. I will not be paying the invoice for their mistakes and I do hope to receive your answers to these complaints.

Yours,

Robert White

1.Robert’s main purpose in writing to the company is to tell the company ________.

A．how its service department is operating

B．how its different engineers came for the repair

C．that all of the engineers didn’t give him any help

D．that he refuses to pay the company for their mistakes

2.The first of Robert’s complaints is that________.

A．it took him three weeks to have the machine repaired

B．it took him nearly sixty days to get his machine repaired

C．it had been almost two months before the first engineer came

D．it took the engineer 3 weeks to find out something wrong with the machine.

3.The second and third engineers brought the wrong parts because________.

A．the company didn’t tell them exactly what they should do

B．the company didn't tell them where the correct parts were

C．they were not sure about whether the machine worked or not

D．they hadn’t been told where the right parts should be fitted.

4.It can be inferred from the letter that Robert promises to pay for________.

A．three hours’ work    B．half an hour’s work

C．an hour’s work    D．four hours’ work

高三英语阅读理解中等难度题查看答案及解析

短文改错

Dear Sir/Madam,

I am writing to complain to a sweater, a jacket and a pair of shoes what I bought from your online shop last month. Fortunately, when the order arrived I realized that the sweater had the hole in it. Also when I tried on the jacket I noticed that it had a button missed and was not the size I have ordered. And the style of the shoes were not what I had asked for. I am returning to the clothing. I would appreciate if I could get a fully refund. I am looking forward to your reply.

高三英语短文改错中等难度题查看答案及解析

Dear Sir,

I am writing to express my concern about the plans to build a motorway near our village.

Haldersham is one of the loveliest villages in England. It is peaceful and quiet, and it is situated in a very attractive valley. There are also several beautiful countryside walks in the surroundings, with a view of many rare trees and plants.

Most of the people who live in Haldersham have moved here from other places, often from London and other big cities. They have bought houses here to live in a place far away from the noise and the stress of the big city. They paid a lot of money for their houses, but they knew they would get a high quality of life for it.

If the planned motorway is built, life in Haldersham will change greatly. There will be a lot of noise around us, and nobody will want to go on the walks. House prices will certainly go down, because nobody will want to buy houses in a place close to a motorway. Haldersham will become an ugly place.

I don’t think any of the people living in this beautiful village want that, and we all believe exposure to noise pollution can have a direct influence on our health. So, let’s all tell the politicians who support the motorway plans what we think about them!

Yours faithfully,

Hilary Riley

1.Many people move to Haldersham because ________.

A. it has a good environment

B. it is not far away from big cities

C. they want to be a help to the village

D. they prefer to study rare plants in this area

2.According to Hilary Riley, a motorway will ________.

A. cause high house prices

B. bring people stress

C. provide a convenient life

D. affect the quality of life

3.What’s the purpose of the letter?

A. To give an introduction of Haldersham.

B. To show grateful thanks to the politicians.

C. To express disapproval about the motorway.

D. To offer suggestions on building the motorway.

高三英语阅读理解中等难度题查看答案及解析

Dear Sir/Madam,

I am writing to 36 about the fat body of a(n) 37 I found in my ‘Vegetable Surprise’ last Thursday. It was 38 a surprise to me! A bad one, though. And even worse was that 39 when I realized only half of the white insect was left there on top of my green vegetables.

I informed the 40 of my problem and I did not expect him to 41 and tell me that insects were a good source of protein. I am a vegetarian!

In fact, I have eaten in your restaurant many times 42 and this is the first time I have been 43 . And I do not feel we should have been 44 for this meal, so I would ask you to 45 the cost. I await your reply.

Yours faithfully,

Mr. John Smith

1.                A．talk            B．complain        C．discuss   D．focus

2.                A．fish            B．animal          C．insect    D．bird

3.                A．sharply         B．oppositely       C．normally D．certainly

4.                A．inconvenience   B．memory        C．feeling   D．touch

5.                A．waitress        B．waiter          C．host D．hostess

6.                A．laugh          B．cry            C．leave     D．threat

7.                A．earlier         B．later           C．after     D．before

8.                A．surprised       B．limited          C．disappointed   D．satisfied

9.                A．charged        B．treated         C．paid D．distracted

10.               A．melt           B．refund（退还）  C．respond   D．reuse

高三英语完型填空中等难度题查看答案及解析

We complained to the travel agency about the horrible service during our trip，but no one has________by now.

A．responded 　    B．deserved

C．recovered　 　    D．survived

高三英语单项填空中等难度题查看答案及解析

短文改错。

Dear Sir,

I’m writing to request a valuable chance to be one of the host family for the British students. Locating in a beautiful and quiet neighborhood, our large fully-equipped apartment meets all their needs. Apart from the conveniently public transportation, our own car can also take them to some nearby places of interests. With fluent English and an outgoing personality, I’m sure I will have no difficulty communicate with them. Above all, we host two British students last year, through that we’ve gained lots of experience. In addition, my mother’s expert cooking can guarantee for them a wonderful chance of　 taste delicious Chinese food.

I would greatly appreciate if I could have the chance to host them and make friends with them.

Looking forward to your reply.

Yours truly,

Li Hua

高三英语短文改错中等难度题查看答案及解析

If you haven’t got the service advertised on their website, then you have _____ to complain about it.

A. choice                              B. purpose                           C. right                                  D. reason

高三英语单项填空简单题查看答案及解析

If you haven’t got the service advertised on their website, they you have _____ to complain about it.

A．choice            B．purpose           C．right             D．reason

高三英语单项填空中等难度题查看答案及解析

–Hello, I’m calling to complain about one of your sales staff.

–Oh dear, _____

A．why not?          B．what happened?    C．how funny!        D．what a shock!

高三英语单项填空中等难度题查看答案及解析